Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
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9.4 137 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.

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Care Provided by Perry Locks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 128 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patience Rocha (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (128)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Perry Locks Care Home Reviews (137)

Total of 137, showing 121-137
9.4

Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.

Overall Experience

  • 60
  • 57
  • 14
  • 3
  • 3

Date Published

137
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Review from P S (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Perrywell House, Perry Locks for 20 months. I found the place to be clean, vibrant and very homely, all due to the staff that worked there. They were very helpful and cared for Dad with great pride in their job and also made friends and family welcome. The food was excellent
and while Dad was able to eat, he enjoyed most of it. The staff at Perrywell are a credit to Perry Locks and I am glad my Dad spent his last year there.

Reply from Jayne Duck, Customer Services Administrator at Perry Locks Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Christine B (Wife of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Perry Locks Care Home for just over a month in a palliative bed at Calthorpe House. He was very well looked after. The staff were lovely and did all they could to keep him comfortable.
The room was nice with a view of the garden and was kept clean. Food excellent. I am extremely happy
with the care my husband received.

Reply from Jayne Duck, Customer Services Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D D (Daughter of Resident) assisted by family/friend published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The whole experience was extremely poor. Residents waited hours to be taken to the toilet after requesting to go. Clothes went missing despite staff being told not to touch or wash them. Toilets close to lounge out of order for three days leaving my mother trying to walk with a Zimmer long distances.
Complaints
were made to management three times but nothing ever happened. Incontinence pads were used even though not needed.

Reply from Jeanette Holding, Customer Services at Perry Locks Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from John R (Partner of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the help of all the staff and all the people who helped me and my family. Thank you very much.

Reply from Jayne Duck, Customer Services Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager


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Review from M D (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad really enjoyed his stay here after a long spell in hospital. He stopped here for 7 weeks. The staff were lovely and really looked after him. His room was clean and he loved his food here. He enjoyed the entertainment that was put on for him. He was not looking forward to going into a care home but
he was glad he did and had a good rest. Thank you, Perry Locks.

Reply from Jayne Duck, Customer Services Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from C H (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On 20th March my mother was moved to Perry Locks from hospital.
I found the staff to be polite to Mom and the nursing staff were always more than happy to fetch outside medical help if it was needed, but most of the time they were able to cope with her needs themselves.
My only complaint was the food
was always cold and never anything fresh.

Reply from Jayne Duck, Customer services administator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from R M (Nephew of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Security poor as I am able to walk in without being checked. Staff stood chatting whilst my aunt asked to go to the loo. They said they were not her carers that day! Day room/dining room not clean, with rubbish on the floor. Chairs and other equipment broken and in a dangerous condition.

Reply from Emily Wilson, Customer Service Administrator at Perry Locks Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.


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Review from Carole C (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Perry Locks Care Home in May 2016 and is now a permanent resident. The staff are pleasant and helpful. Mom could not walk or feed herself but the staff assisted her to walk and feed herself, I can only speak as I find. I myself get along with all staff and management. We could not
have got Mom up to the standard she is now and she will be 96 on May 17th 2017. We owe a lot to Perry Locks Care Home.

Reply from Emily Wilson, Customer Service Administrator at Perry Locks Care Home

Thank you so much for your feedback, we really appreciate it. I am so pleased that you are happy with the home. I hope your Mother continues to make progress and has a lovely 96th birthday. I will pass on your lovely comments to the home manager. The Bupa Customer Care Team.


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Review from Maureen G (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was admitted in EA capacity following a stay in hospital. I was reluctant to let her go to Perry Locks as I'd had a bad experience before with my dad, but it was almost a totally different place. It had been decorated with new carpets and curtains. Mom received a very warm welcome and immediately
felt at ease, was given a cup of tea and something to eat. The staff were attentive and caring and all the family were made very welcome. The nursing staff and managers were approachable and helpful and guided in towards the correct agencies. The social workers were also knowledgeable and efficient and mom got a placement within 3 and a half weeks, which is how long it took to even see a Social Worker last time. We got mom a place in a home closer to me but would have been happy for her to stay as a permanent resident at Perry Locks.

Reply from Emily Wilson, Customer Service Administrator at Perry Locks Care Home

Thank you so much for your lovely review. I really hope your Mother settled in well and you continue to be impressed throughout her stay. I will pass your kind words onto the home manager. Best wishes, The Bupa Customer Care Team.


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Review from Leslie B (Husband of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Perry Locks Care Home for only a few weeks under the Enhanced Assessment Scheme before being moved to a permanent nursing home, but she was treated with the utmost kindness and consideration the whole time she was there. The staff were invariably helpful and her trip to the hospital for
a scan was organised efficiently. Overall, I am very impressed.

Reply from Jayne Duck, Customer Services Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ali H (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been referred from the hospital to Perry Locks Care Home for respite. We were a little concerned at first when we heard about it as we know the home residents are mostly dementia patients, but to our best surprise, it was the place most suitable for my dad. Everything in there is of high
standards, accommodation, facilities and staff, social workers, doctors, nurses and all other staff every single one was excellent. Thank you all.

Reply from Lydia Waller, Customer Service Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John G (Husband of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family were happy at the way my family was treated, my wife is very hard to please but even now she said she would like to come back. She said to me the staff who looked after her were very good to her, she said the manager would come here and have a talk with myself. I think that the manager
and all staff were excellent.

Reply from Rose Pickering, Customer Service Administrator at Perry Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Colin P (Son of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad was only in Perry Locks for assessment, before being moved to a permanent care home. It seemed to be understaffed, especially at weekends. It seemed to take a long time between asking to go to the toilet and actually being taken there. Dad moved to another care home. He had a stroke and passed away
in December.

Reply from Rachel Elliott, Customer Service Administrator at Perry Locks Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Carl K (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum had a six week stay at the home and her care was satisfactory - good.

Reply from Rachel Elliott, Customer Service Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Heather B (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The family were thankful for the loving care that dad received by all the staff. Dad was made welcome and fitted in very well with other residents which made us feel better as it was upsetting for the family to have dad put into care. We were also grateful that visiting time were quite open and we could
come and go as early or late as we preferred.

Reply from Rachel Elliott, Customer Service Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience of our care home and greatly appreciate it, and will share your comments with the home manager. The Bupa customer Care Team.


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Review from Evelyn P (Daughter of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mother was placed here from Good Hope for assessment before a care home placement could be found. It was only supposed to be for a few days, but was eventually 9 weeks. Sadly, just as a placement was found my Step-mum died. I cannot speak too highly of the care she received whilst at this facility.
As I am not local, I was glad she had a nice private room and company throughout the day. For years she had lived alone spending 24 hours a day in bed, with only the fleeting visits of care professionals to break up the day. Also, when she died, I was not able to get to the home for two days to collect her belongings, and when I did, the room was untouched which made me feel they were not just moving us out for the next patient. Overall, the staff were always pleasant and helpful. They also offered to send flowers to the funeral which I considered very kind.

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Review from Sandra W (Daughter of Resident) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I needed to put my review on this site my mother was a resident in Perry Locks nursing home for 6 weeks until she passed away on January 19th. In her 6 weeks stay we couldn't fault any of the Carers, Nurses, Doctor or Manager for the treatment my mother had. Everyone was so caring and loving
my mother needed a lot of care and she received this daily from all the staff. Her room was lovely and kept spotless by the cleaners. Meals were all cooked lovely and presented well. Mom never wants for anything they would get in any special request for her. The whole of the Nursing home was kept clean and always tidy. I cannot fault any of the care my mom was given. I felt I needed to give praise where praise is due. A big Thank you from me and my family too for the care loving care they always showed to us as a family. Ten out of ten from us.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.