What types of Care is Robert Harvey House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Robert Harvey House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Robert Harvey House have?

There are 46 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Robert Harvey House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Robert Harvey House to the centre of Birmingham?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Robert Harvey House care home, Hawthorn Park, Handsworth Wood, Birmingham, West Midlands B20 1AD

Review from Bavinda C (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience

Our mum was a resident at Robert Harvey House for nearly 9 weeks before she departed us forever. During this period, she was cared for 24/7 by such a dedicated group of people with the utmost respect, dignity, love and care, which goes above and beyond their duty. An equal level of respect was extended

to all the family and visitors any time of day, infectious smiles, made us feel most welcome. Their statement in reception "Our residents do not live in our workspace, we work in their home" are not only mere words on a wall, but a profound living example. Our experience made us feel as if they had adopted our mum, and our mum adopted them as her daughters. On behalf of all family members, I would like to sincerely thank so much all the staff and look upon them as angels in disguise. This has left a lovely experience in all of our hearts and we will tap into it to fill a big void.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your incredibly kind words and for taking the time to share your experience at Robert Harvey House. It was truly an honour and privilege to care for your mum during her time with us, and we are deeply touched to know that our team was able to provide comfort, dignity, and love to her and your family during such a precious time. Our mission has always been to create a warm and compassionate home for our residents, and knowing that this was felt so deeply by your family means the world to us. Your words serve as a testament to the dedication of our staff, who care for every resident as if they were their own family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I W (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience

Thank you very much for the care you gave my mom in her final month. The staff were always so nice and friendly. My mom seemed very happy and at peace. I would highly recommend this care home. Continue to keep up the good work you are all doing.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review and for taking the time to write it. End-of-life care is so emotional for families and thank you for trusting our home to give your mother and your family support at this difficult time. I will share your review with the rest of the team. Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience

We have had a really good experience with Robert Harvey House. They've cared for my parent very much as an individual, and communication has been easy and thoughtful. A few times they have gone the extra mile and that has made a real difference. The staff team are focused on creating a sense of community.

I would definitely recommend it.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write such a lovely review. I will pass on your lovely comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience

Superb care of a very high standard. My parents have varied needs and they are given the opportunity to live as fully as they can in a safe and welcoming, homely environment. There are lots of great quality activities for them to join in with, throughout the week, with a great sense of community. They

also have the option of relaxing in their own space. They are listened to and the staff are exceptionally good at keeping us informed about their wellbeing. Thank you to everyone at Robert Harvey House!

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for such a lovely review, I'm so pleased your parents have settled in so well and they truly feel that this is their home and second family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Son-in-law of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience

I have visited on a number of occasions and always found the staff welcoming. The taff always check on the wellbeing of residents whether in their room or in the living room areas. As visitors, we are kept informed of the current status of my mother in law and she is well looked after. Keep up the good

work.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for the past nine months. We have found Robert Harvey House to provide excellent care in a professional and compassionate manner. The standard of hygiene has been exceptionally high, and the staff, in our opinion, are well-trained, personable, and helpful. Robert Harvey

House provides a number of social activities, which the residents can participate in.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home. I will pass on your thanks to the team. If you can think of any further improvements we can make to the home please let me know, we are always looking for continuous improvement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience

Having spent the last 6-8 months looking for a care home to give my sister and her husband some respite from caring for our parents, we were getting pretty desperate. There is such little provision for couples, and we saw some swanky places where staff were so anxious and over-managed and frankly not

very kind to residents. Robert Harvey House was a godsend. Relaxed, kind and thorough, staff here take professional pride in their work, and residents are respected and looked after socially and psychologically as well as physically. Not only this, but you'll see how imaginatively the residents are cared for; there's a sweet shop with a freezer full of ice cream for residents to help themselves! It was the animals who really swung it as far as our parents were concerned though. Two sweet little goats, and a flock of concerned and sometimes obstreperous parrots engage with everyone on the same gentle and trusting terms. You can see how Robert Harvey House gained its CQC rating for efficacy.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home. I'm so pleased up and your family feel the passion and compassion our staff hold close to their hearts. "Care from the heart" is the centre of BCOP. If there is anything you or your parents think we could further improve from, please come and have a chat. My door is always open.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel E (Son of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience

Mum moved to Robert Harvey House for respite care in March 2023 and never wanted to leave again. What a fabulous place! Staff were excellent - from the manager and admin team to the maintenance team, the activities team and most of all the carers. They took such good care of Mum and made her last year

a very special one. Even though her health was declining (at 94 years!) she maintained a great quality of life through the way she was looked after. We never had a single day when we weren't happy to leave her in the care of her extended family at Robert Harvey House - and we were all made to feel like a part of that family too. Thank you.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you for taking the time to write such a lovely review. We are so pleased that you saw us as your extended family because that what we feel we are. I will pass your thanks on the team here and look forward to welcoming you and your family back when we have our social occasions. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue P (Niece of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience

My Aunt was admitted to Robert Harvey House in November 2018 aged 91. She received excellent care and was nursed back to health following both Pneumonia and COVID. At all times she was treated with respect and dignity. Staff throughout the home spent time with her, they knew her as an individual and

met her needs accordingly thus contributing to her contentment. After 5 plus years her final days were dealt with compassionately. Robert Harvey House is a very well-managed, friendly, welcoming environment which I would recommend without hesitation.

Reply from Helen Gore, CEO at Robert Harvey House

Thank you so much for taking the time to leave your review. It was a privilege to care for your aunt, and I am so glad to hear that you felt she was treated with dignity and compassion - these are qualities we pride ourselves on. We shall be sure to pass your kind words on to our excellent team at Robert Harvey House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward L (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

The facilities, staff and management are of the highest standard. I have nothing but admiration for the kindness and care shown to my wife in her final days.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your kind review, we as a team strive to give both our residents and families, nursing care of the highest standard and compassion and care from our hearts. It's heartwarming to know you felt these while we were looking after your beloved wife in her final days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven H (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

My father moved into the home on 1 December 2023. Sadly he only lived there for 7 weeks. My parents decided that it was the home for him within minutes of arriving to look around. All of the staff were very welcoming and friendly from the outset and whenever I visited.
My father was very well looked

after whilst he was there and when he had to be taken to the hospital someone stayed with him until he was admitted to a ward.
I cannot fault the care he received during his stay there or how we were looked after when he died.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write such a lovely review, I will pass it on to the team. It's lovely when we know that families feel that our care comes from the heart, it's what we strive for. You and your mother are always welcome at Robert Harvey House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E O (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

I was a resident at Robert Harvey Care Home for respite care from October 23rd to November 14th, suffering from a broken leg. On my arrival, I was warmly greeted by senior staff and carers and swiftly escorted to my room. There I was frequently visited by senior staff who were keen that my every need

was seen to. The nursing staff regularly assessed me and medication was carefully monitored. Equally the caring staff were professional and caring, cheerful and helpful. I was very impressed with the care and dignified treatment the more challenging residents received. The home has a cheerful and peaceful atmosphere with lots of entertainment and activities. I highly recommend this care home.

Reply from Helen Gore, CEO at Robert Harvey House

Thank you for taking the time to leave us a review, we are so grateful to have every opportunity to hear how people experience our services and therefore how we can improve what we deliver. I am so happy to hear that you found the team and the care received to be of excellent quality, it is what we strive for. If there are any particular areas where you feel we could improve, please do let us know as we want everyone to receive an excellent service in all areas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Friend of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience

My wife and I are friends of a respite resident who spent two weeks recovering after her broken leg. We were her regular visitors and found all facilities second to none. Also, the staff were in the same category.

Reply from Anthea Reid, Manager at Robert Harvey House

Many thanks for taking the time to review our home and our service. It's heartwarming to us all and I will pass your review onto the team here at Robert Harvey House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G O (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

The care home is modern, clean and in a good, quiet location. The staff are friendly, courteous and helpful on all occasions. Most importantly, the staff treat the residents with dignity and compassion.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this lovely review. It was a pleasure to look after your mother for some respite and we hope to see you both again soon. Dignity and compassion are so important to us at BCOP and I'm so glad that you feel this was achieved looking after your mother. I will pass your review on to the team. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience

My father has been in Robert Harvey House Care Home for several months. His room is spacious and clean. He loves it here and is very happy. I can't praise the staff enough, caring, friendly and nothing is too much trouble. Food is of a high standard and plentiful. Activities are done so everyone can

join in. Beautiful gardens and outlook. The manager's door is always open and you are supported fully with any concerns, help is there whenever it is needed. I would sincerely like to thank everyone for what they do, making it such a happy place. They are outstanding in their care and compassion.

Reply from Anthea Reid, Manager at Robert Harvey House

Many thanks for taking the time to write this lovely review of our home. It’s lovely to hear that your father has settled so well into the home and is enjoying all of the activities that we provide. I will pass on your thanks to the team at Robert Harvey. The door is always open if you would like to come in and chat and think of anything we could do to improve our service to make the lives of our residents better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Stepdaughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience

My stepdad has been in this home since August 2022, he is very happy here and all the staff are so caring. There are plenty of activities for him to join in and they also have people to come in to entertain residents. The home is managed very well, nothing is any trouble. If you have a query it's sorted

immediately. I am very happy with the service that is provided.

Reply from Anthea Reid, Manager at Robert Harvey House

It’s lovely to hear that your stepfather is enjoying all the activities that we provide at Robert Harvey. Thank you for taking the time to write this lovely review, I will pass it on to the team. We always say care comes from the heart and it’s heartwarming to read a review like this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

This is an excellent nursing home, kept very clean and pleasant to visit. Relatives are made to feel at home and invited to take part in the wonderful activity days regularly put on for residents with singing, food and drink. The manager encourages a home-from-home feel to Robert Harvey House.
The

palliative care for my father was second to none; he was made to feel as comfortable as possible and was accommodated with requests as much as physically possible, even to the extent of providing a beer when it was the only thing he fancied drinking. When my father died, the manager was very sensitive and informed my brother and me so that we could inform our elderly mother ourselves so she was not on her own when the news was broken. We were still welcomed to the nursing home after the funeral, and our mother was told she could always visit. The staff are amazing, caring and kind. I cannot recommend this nursing home enough.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for this amazing review. We understand how hard it is for families to hand over the care of their loved one to another and we always strive to involve families with prescriptions of care for any of our residents but especially for those that come to us for palliative care.
You and your family are the ones that know them best. And yes, Mom is more than welcome to visit us for a coffee and a chat.
Regards to your lovely family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victor S (Husband of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My wife has been in Robert Harvey House for four weeks. She has Parkinson’s Disease and Cerebellar Ataxia alongside other problems and since August 2022 this has been her fourth home for an EAB Rehab placement after hospital admissions and this home has been far and above the standard of the previous

three. We, as a family never wanted my wife admitted to a home and she herself has always asked expectedly to come home which sadly now seems unachievable but here she felt settled and even stated that if she needed to be in a home then she would be more than happy to stay here as she has improved and felt settled, she has been cared for superbly by the caring staff and attentive doctor who often went above and beyond their duty. The manager/admin staff and the nurses/care staff were all very kind and helpful and along with the kitchen/domestic staff all made this home a pleasant stay and have welcomed all members of my family whilst visiting for which we will always be grateful.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review, I'm so happy that we were able to make your experience of a care home a positive one. We are always trying to make a home from home for all of our residents, even if only for a short while in EAB beds. I wish you, your mother and your father all the best for the future. I will pass your kind review on to the team and to the GP.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy S (Son of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience

We found all the staff and management at Robert Harvey House caring, friendly and supportive. My mother, who didn’t fully understand why she needed to be in a nursing home, was always treated with compassion and dignity, and the care staff always made time to talk to us in detail about her needs. For

us, Robert Harvey House was an oasis of care and clarity in a desert of doubt and confusion.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this lovely review I will pass your thanks on to the team. I'm so glad your mother, and you as a family, found the home and the staff so welcoming and glad we could help you navigate through EAB possess.
We wish your mother continued happiness in her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

The decision for my mother to become a resident happened the moment I entered the care home. As I was shown around I became even more convinced this was the right place for her. My mum has settled and is now accepting Robert Harvey as her home. Only recently she asked what road does she live on. I cannot

thank the staff enough for helping her to settle and come to terms that she can no longer adequately care for herself. The varied activities she can access and the animals are a huge plus.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review and it’s heartwarming for all the team to hear how your mother has settled so well. Our care comes from the heart and our aim is we are a home for all of our residents and extended families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money