Review from Chris K (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

First visit to the home today and immediately felt reassured my mom will be well looked after. Myself and my hubby were so impressed with all the staff, how friendly and helpful from the moment we entered the home. And what a lovely home it is.
Thank you.

Reply from Helen Gore, CEO at Robert Harvey House

Thank you for taking the time to write such a lovely review. We are delighted that you have chosen us to care for your mom, it is a privilege that we are able to play such an important part in people's lives. Please do talk with the staff and manager so we are able to build the most accurate knowledge of your mom's life (don't worry, we'll talk to her too!) so we can do things the way she likes.

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Review from Ann W (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

My mum spent the final part of her life at Robert Harvey House. From the moment my mum arrived at Robert Harvey House, we realised what a special place it is. We are so grateful to all the team; everyone we came into contact with was professional, cheerful, kind and compassionate.

Cannot recommend Robert Harvey House highly enough, and we will never be able to thank you all for everything you did for Mum.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home with such a lovely review. I will pass on your thanks to the team.
Kind regards.

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Review from John D (Husband of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

We chose Robert Harvey after a three-mile radius search and a personal recommendation. A week's respite was taken as a trial run. My wife has multiple needs - incontinence, falls and vascular dementia, which was covered well, and she was content there. A second respite there evolved into a permanent

residency. The rooms and outdoor area were the best we'd seen; staff were plentiful and genuinely friendly, and even those residents who were able to express themselves welcomed us warmly. My son and I visit frequently and are greeted by staff and residents like old friends. A home from home.

Reply from Anthea Reid, Manager at Robert Harvey House

What a lovely review. Thank you so much for taking the time to write it. I will pass it on to the team at Robert Harvey House. You know we try as much as we can to make a home from home for everyone, residents and relatives alike.

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Review from Greg H (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic care provided to my mother (and all of us, her family) for the last three years of her life. All of the staff - management, nursing, carer, activities and domestic - have a wonderful, friendly attitude to both residents, family and friends.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write such a lovely review. I will pass your gratitude on to the team here at Robert Harvey.

Kind regards
Anthea

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Review from Paula T (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Mum was resident at Robert Harvey House for 3 years. She was diagnosed with Alzhemiers, initially using a walking frame, she became immobile. I have given an overall score of good to all options. However, there were times when the care, the staff ad the management could be classed as excellent. Mum's

family are particularly grateful for the support we were given at the end of her life. We were welcomed and accommodated in such a way that enabled us to support her during her final days just as we would have done had she died in her own home. Given the challenges of COVID and Government directives regarding staff vaccinations and enforced intake of hospital patients etc, the staff and manager deserve medals for their fortitude in maintaining a positive, happy environment.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for this positive review and for taking the time to write it. The past few years with Covid have been challenging, without a doubt but it is really nice for the team here at Robert Harvey how appreciated they are for their hard work and dedication to looking after older people and their families.
I wish you and your family well.
Regards
Anthea

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Review from Claire J (Granddaughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My nan stayed at Robert Harvey House for three weeks after a hospital stay. The house itself is lovely, well kept and clean, and the staff were all so kind and caring towards her. We felt my nan was safe, and really well looked after during her short time there. Thank you all so much!

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review and I hope your nan has settled in back at home. It was a pleasure looking after her.

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Review from Stephen C (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

All the staff have been amazing, extremely helpful and polite during my dad's stay. I know he felt secure and very well looked after, his medical needs were dealt with promptly and he was never distressed, during the COVID-19 problem I was informed what the situation was and was still able to visit.

I and my family are extremely grateful to you for the love and care you gave my dad. Thank you so much

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our service. I will pass on your thanks to the team.
Kind regards

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Review from Peter H (Partner of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

My partner was placed into Robert Harvey House nursing home on a temporary basis from 24/04/2022 to 27/06/2022 (nine weeks) during the time she spent there she was extremely well looked after and cared for. All the staff were absolutely fantastic and loving to her. I have nothing but 100% admiration

and all the praise for everyone at Robert Harvey House Nursing Home. They are a wonderful and professional team I can't thank them all enough for all the love and care they gave to my partner.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you for your lovely review, I will pass your thanks and praise on to the team.

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Review from Rosaleen H (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My father arrived at Robert Harvey House for assessment in March 2022 after being discharged from hospital. Since then he has been looked after with care, compassion and dedication by the staff who are invariably friendly and helpful. The atmosphere is warm and welcoming and the staff are professional

and dedicated and do their best to look after the residents in situations and circumstances which can sometimes be difficult. They go to considerable effort to ensure residents are hydrated and to minimise falls and the management is visible, accessible and responsive.
I am so pleased with the way my father is being cared for and visiting Robert Harvey House
now feels like visiting extended family. I can only extend my heartfelt gratitude to all the team at Robert Harvey House.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review and leave such amazing feedback. I will pass on your compliments to the whole team and yes everyone who works, lives or visits the home is extended family and I'm so happy you feel this when visiting your father.

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Review from E C (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

I researched at least 20 care homes but walking into Robert Harvey House 'I knew'. The last three years of my husband's life were the highest quality they could possibly be despite his advancing disease and ill health. His lovely light room kept his spirits high, the family of staff made him feel totally

happy and secure, and the animals brought visible joy to him. As for me I could sleep easily knowing he had the most excellent care.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home and the care that your husband received. I will pass on your comments to the whole team. I'm so happy that you were reassured by the care he received enabled you to relax while he was in our care.
As you know, we see everyone in the home, the relatives, friends and staff as a family and so glad you felt part of this.

Kind regards

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Review from Yvonne W (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My dad was a resident here for the last few months of his life, the care and support the staff and carers gave to him and the family was of a very high standard, they made my dad’s last few months as comfortable as possible.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this review. Your father was a gentleman and was surrounded with love from all of he's children. I will share the review with the team at RHH.
Wishing you and your family all the best.

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Review from Clive W (Sister of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My sister spent almost three years being cared for at Robert Harvey House, I was extremely satisfied at all stages of her care there I found the staff to be helpful friendly and communicative. She knew her own mind and could not have been the easiest of residents. I would happily recommend the care

and attention to detail this home gives.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home. Your sister will always be remembered with a smile, as you said she knew her own mind and we loved her for it.
Kind regards from the team at RHH

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Review from Robert H (Son of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience

The team at Robert Harvey House did an exceptional job of looking after dad over the last two years as his Alzheimers slowly progressed to its ultimate conclusion.
The decision to place dad into a care home was a tough one, especially against the backdrop of Covid 19 which prevented the family from

looking at the facility prior to dad's placement, straight from hospital. When we could visit, some months later, all of our worries about how he might be being cared for were quickly allayed. The staff were so warm and welcoming and we could see that he was in good hands.
As we went through various lockdowns and were unable to visit again we could always take comfort from knowing that dad was in safe hands in a lovely environment.
The staff kept us in touch with dad's condition as it worsened and we were able to be with dad during his final days and hours. The staff were so kind, helpful, and caring during these sad times.
We would not hesitate to recommend Robert Harvey House to anyone.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home and the care we gave to your father. It’s such a difficult time during covid to place so one into care when the whole country were put into the first lockdown. Thank you for trusting in our home and looking after your father, our care comes from the heart at BCOP and pleased that this was felt by you and your lovely family.

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Review from Ken A (Brother of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

Our sister was a resident at Robert Harvey House for 2.5 years following a diagnosis of dementia. Her health declined rapidly leaving us as a family both shocked and at times somewhat bewildered at the sudden changes in her. Throughout this period the staff at Robert Harvey House were not just professional

but caring and loving in the way they treated us all as a family.
We cannot find words sufficient to describe the highest standard of medical and pastoral care our sister received throughout her time at Robert Harvey House and have no hesitation to recommend the home and those who care for the residents. In short Robert Harvey House provide not just accommodation but a ‘family home’ for their residents in the fullest sense of the words.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this review its really appreciated. BCOP adopt a family culture to the charity and our new logo shows a heart at the centre which shows the heart it at the centre of all we do.
I will pass your kind words to the team at Robert Harvey House.

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Review from Sandra T (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

Our mom moved into Robert Harvey almost 7 years previously. The decision to place her into a care home was a very difficult one for myself and 5 other siblings. However, on my first visit to the care home, I knew it was going to be Mom's new home. The staff knew Mom very very well and as her dementia

progressed we all felt they cared for her as well as any family member would. The residents are all like family. We couldn't have asked for Mom to have lived anywhere else and we will be forever grateful to all the staff at the home. We were able to be with Mom in her final stages and were made to feel very welcome. Thank you will never be enough. We would absolutely recommend Robert Harvey House to anyone looking to place their loved ones in a care facility.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your kind review. I’m honoured that you all chose Robert Harvey House as the care home for your mom. I will pass on your review to the team. We are like an extended family to all our residents and their families and you and your family will be missed in the home. We look forward to seeing you all at future events in the home.

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Review from Ray S (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

Robert Harvey House has looked after my mum with kindness, care and consideration. All the staff made her and us (son and daughter-in-law) so welcome from the moment she arrived. Mums physical and mental health have improved immeasurably. We wholeheartedly recommend Robert Harvey House.

Reply from Anthea Reid, Manager at Robert Harvey House

Many thanks for taking the time to review our home. I’m so pleased your mom's improved while being in our care. I will pass on your kind words to the team.

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Review from Carl F (Nephew of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

The care, love, respect and overall dedication the management and staff gave our uncle was above and beyond what we ever expected. They gave us another year and a half with him that we never expected. Words can never describe the debt we owe them all. Thank you, thank you, thank you. God bless each

and every one of you angels.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your kind words. It’s so heart-warming for all the staff to be able to see the reviews that families leave for the care and dedication they give to all of our residents. Thanks you again for taking the time to write this review.

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Review from Philip M (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

The service my dad receives is second to none. The rooms, staff, facilities, food and hospitality is spot on. Thank you.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you for your kind words, all of us at Robert Harvey House try to make the experience for the residents and their families the best we can. It’s so nice that you have taken the time to show your appreciation which I will pass on to the team.

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Review from L T (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

The manager and staff could not be more helpful, friendly and caring. The resident is treated with respect and given choices that they can choose to do or not. The home is beautifully laid out. The rooms are all bright and airy and the setting is lovely. I know that my dad is in the best place and very

well cared for. Top marks to all.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this review. It’s heartwarming that you feel how the staff at the home make it a family affair. Choices of how our residents spend their day are so important to BCOP’s ethos.

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Review from Marie R (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

The manager and her team cared for my uncle for 3 1/2 years until he passed away 3 weeks ago. He was very well looked after by all the staff and they became part of his family. They showed him great kindness, patience and were highly dedicated to his care and well-being. Nothing was ever too much trouble.

The residents' rooms are very spacious, great ensuite facilities, built-in wardrobes (just like a 5-star hotel!). The care home is very spacious, very clean and also had different dining rooms and sitting rooms for residents. The garden outside is fabulous and well looked after. My family and I would highly recommend Robert Harvey Nursing Home to anyone needing extra care without any hesitation whatsoever. I wish the manager and her team all the very best in the future and we will definitely miss visiting the home.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write the review. Our family ethos is a strong part of our home and I'm so glad you and your family felt this when visiting. I will pass your thanks on to our team and hope to see you all when we have our cultural festivals in the future.
Wishing you and your family all the best.

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Robert Harvey House

Care Provided by Robert Harvey House

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Funding & Fees Guide for Robert Harvey House

Facilities