Robert Harvey House

Hawthorn Park, Handsworth Wood, Birmingham B20 1AD
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9.9 54 Reviews
  • Robert Harvey House, Birmingham
Located in a quiet cul-de-sac in Handsworth Wood, Robert Harvey House gives care and support for those who require nursing care. Especially equipped for individuals living with dementia, all 46 ensuite spacious bedrooms allow privacy in a calming and caring environment.

The team is motivated by a desire to make a positive impact. They work hard to create a safe, homely environment where every resident is treated with dignity, compassion and respect. BCOP is a charity so all profits are re-invested into the homes.

There are several communal areas including lounges, quiet spaces, a large garden and terrace, laundry and an on-site hair salon. Additionally the home has its own Sensory Street - a replica of vintage 1950s shops which residents, along with their families and friends, can use for reminiscence. Residents can make use of the spa bath, which features mood-lighting and tropical murals, to relax.

Residents can take part in a variety of activities, which are planned according to their interests and hobbies. Residents are supported to have maximum choice about their care and support.

Please watch the video to get a flavour of the home.

In addition to permanent care, the home offers day care services, short-term placements, and respite care. Please contact the team or general; manager to further discuss your needs, or visit their website for downloadable factsheets.

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Care Provided by Robert Harvey House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Anthea Reid (General Manager)
  • Admission Criteria
    • Assessment by qualified staff prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (46)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Robert Harvey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,000
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,497
    • RESPITE Self-Funded Residential Dementia Care from £1,497
    • RESPITE Self-Funded Nursing Care from £1,497
    • RESPITE Self-Funded Nursing Dementia Care from £1,497

  • fees starting from £1000, average fee £1497.00. Fees could be higher, depending upon individual needs and levels of staffing required.
  • (these prices are only a guideline, please contact Robert Harvey House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends are able to visit at any time.


  • Parking

  • Robert Harvey House has its own car park and on street parking is also available.


Robert Harvey House Reviews (54)

Total of 54, showing 41-54
9.9

Robert Harvey House has a Review Score of 9.9 (9.920) out of 10, based on 18 reviews in the last 2 years. Over all time Robert Harvey House has 54 reviews.

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Review from Emma T (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in this home now for 18 months and we can honestly say he is well looked after and cared for, which is a great comfort to our family.
The staff are lovely, always friendly and take the time to have a chat and update us on how my father has been.
The place is welcoming, bright and
has a lovely outdoor garden area, complete with animals to stimulate the residents.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you for your kind words and taking the time to write this review, it means so much to our staff. Kind regards.


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Review from Janet B (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robert Harvey House is just fantastic and I tell anyone who will listen to me all about it. The staff are all very friendly and caring. The accommodation is kept clean and spotless and the bedrooms are as good as any quality hotel. The food was of a high standard and there was always a choice for the
residents. Mum was a resident from August 2019 to November 2019 when she sadly passed away. My dad, my sister and I are so grateful for the care, attention, dignity and respect all the staff gave to mum throughout her stay and especially during her final hours when they came into her room to say 'good night' and give her a kiss before they went home. They knew mum wouldn't be there in the morning. The staff also cared for the three of us during mum's last hours providing us with food and drinks throughout the day. Nothing was too much trouble for them and we will never forget them. I will always recommend Robert Harvey to anyone looking for a nursing home. Simply the best!

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Dear Janet - please accept my condolences on the loss of your mum and my sincere wishes for you and your family. The fact that you are all experiencing grief over the loss of your mum, makes your comments so touching, and so appreciated, kissing those we love, is part of the magic that makes RHH and BCOP such a loving, family environment, and we are extremely appreciative of your comments.


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Review from W H (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Robert Harvey House in mid-November 2019, to have an assessment. Since that date, Mom has received what I can only describe as outstanding service. Every visit I have made my Mom has looked very clean, her hair had been attended to and the staff, who I can't praise enough, tended
to every need with courtesy and professionalism. the care is of the highest standard. Absolutely outstanding, I would recommend this home to anyone.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

I am so pleased the team at Robert Harvey are looking after your mum, to their usual high standard, but even more pleased that you would take the time to say so! Thank you for your kind words, it means so much to our teams. Kind regards Janet


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Review from Marie M (Wife of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Robert Harvey House is a wonderful care home. The management and all the staff are fantastic. The care and support that they have given my husband and myself are truly excellent. One word I can tell you is Robert Harvey House and all the team are outstanding.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Thank you so much - we feel the staff team and the service is outstanding too. I am so pleased that you feel supported too, extending our care, support and affection to families is so important to our ethos.
Kind regards.


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Review from E D (Friend of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For over two years my life long friend has been a resident here. I have no doubts that he is really well cared for. The staff are all like an extended family who always makes me and his family welcome.
I'm so happy he is at Robert Harvey House.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Thank you for your very kind words, I cannot tell you how important 'family' is to us at BCOP - so your comments have really touched a chord with all of us, and we are very proud that RHH team continues to uphold this value.


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Review from B C (Power of Attorney of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this excellent home for its care and quality of accommodation. The staff are empathetic and caring to a fault. The home is clean, the food is good and carried and the atmosphere is warm and welcoming a true home from home.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Thank you for your lovely comments, a home from home is the greatest praise we could receive! A lovely Christmas message for the Robert Harvey House team, thank you.


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Review from Elizabeth H (Daughter of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been happy here (EAB bed). All staff from management, nurses, carers, laundry and activity are excellent in doing their job. My mom will miss this very friendly place where she has made friends. I myself am very impressed with all the workers here. Thank you to you all for looking after my
mom. Food is top star, like hotel meals.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Dear Elizabeth, thank you for your kind review - I am so glad Mom was happy, and wish her, and the family all the very best - I am sure she will make new friends wherever she goes. Robert Harvey House Team and BCOP appreciate your kind words.


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Review from J H (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only a guest for a few weeks, the staff made us feel like part of the family and we never felt as though we were alone.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Thank you for your kind comments - we aim to preserve a strong sense of family at BCOP - I am so glad that you felt part of our family and grateful for your kind comments to a team who work so hard to deserve them.


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Review from Melvia B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Robert Harvey was an amazing blessing.
My mother had been in two previous homes and the experiences were very painful.
I feel if she was anywhere else she would have passed away by now but the love, care and attention she receives from the staff of Robert Harvey had kept her alive.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Dear Melvia, thank you for your heartwarming feedback, comments such as this consistently continue to inspire and motivate our wonderful team at Robert Harvey, I am so please you hold such warm thoughts for a wonderfully warm, homely, family home. Kind regards.


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Review from Michael M (Nephew of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle was made very welcome by the staff at Robert Harvey.
His ensuite accommodation was clean, spacious, well-maintained and very comfortable with WC, shower, ample wardrobe and dressing table and drawer space.
The lounge and dining room were light and airy.
The staff - carers, caterers, entertainers
and management were extremely competent and professional in the delivery of their part of the service.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Dear Michael, many thanks for your comments and observations, I am so pleased that your Uncle and your family were always made to feel welcome.


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Review from S U (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Robert Harvey House have looked after both my mother and my father over the past 5 years.
Both were very happy there and treated well. As we were only able to visit at weekends it was always difficult to obtain information from weekend staff.
A classic was when my mother died and they didn't bother
finding my mobile number from her file when they got no response from my landline number.
I had to call the morning after to be told she had died at 2am!

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Thank you for your review, we aim to constantly listen to our users, and learn lessons from their feedback. Please accept our apologies for the way in which you were notified of your mum's passing - we will ensure that the processes within the home are reviewed to ensure others do not experience this. Please accept our condolences on your loss. Kind regards.


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Review from W S (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support during stay in enhanced assessment bed, following time in hospital. Good link between home and social worker/occupational therapist/physiotherapist.

Reply from Janet Galloway, Head of Care & Quality at Robert Harvey House

Thank you for your comments, it is always gratifying to know that the efforts of the team at Robert Harvey has been recognized.


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Review from Sean T (Grandson of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, where do I start, this place is absolutely fantastic. The support factor there is amazing and meets all requirements and needs. Clean, friendly and just outstanding, I couldn't have asked for a better place for my grandfather to have been in. All the staff are absolutely great, especially the
nurse, she was outstanding in helping with my grandfather and for this, I am eternally grateful to the people that work at Robert Harvey House, thank you so much.

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Review from Margery H (Wife of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband stayed at Robert Harvey for four weeks for assessment prior to moving to a permanent care home. The care he received was of a very high standard, the home was well furnished and clean and all the staff were friendly, kind and helpful at all times. If it had been closer to home I would have
been more than happy for my Husband to remain there. The food was excellent, served really hot and a carer was always on hand to feed my Husband as he was unable to feed himself. All in all, I highly recommend Robert Harvey and thank them very sincerely for all their care during our time with them. Whenever we left my Husband we felt confident he would be safe and well cared for.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Robert Harvey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Robert Harvey House is calculated as follows: ( (196 Excellents x 5) + (17 Goods x 4) ) ÷ 213 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Robert Harvey House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (4)

Anthea

Anthea Reid

Job Title: General Manager

Joined: 2008

Anthea has the Registered Managers Award qualification and has been General Manager at Robert Harvey House since 2008. She has worked in the care sector for 35 years and what she likes best about her job is being with the residents and getting to know all about them.


Mesha

Mesha Watson

Job Title: Care Manager

Joined: 2023

Mesha is a registered nurse and, as Care Manager, works closely with General Manager at Robert Harvey House. She has worked at RHH since 2009 and has recently been promoted from Meds manager to care manager.


Attiya

Attiya Suleri

Job Title: Administrator/Receptionist

Joined: 2021

Tia joined BCOP in 2012 and became a Senior Carer. In 2021 she took a secondment to the admin role has been a great success.


Charlotte

Charlotte Pritchard

Job Title: Activities Coordinator

Charlotte divides her time between care and activities, keeping us all active and entertained.