Roxton Nursing Home

154 Birmingham Road, Sutton Coldfield B72 1LY
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9.8 15 Reviews
  • Roxton Nursing Home, Sutton Coldfield
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Care Provided by Roxton Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Vicky Southall (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Roxton Nursing Home Reviews (15)

9.8

Roxton Nursing Home has a Review Score of 9.8 (9.764) out of 10, based on 15 reviews in the last 2 years. Over all time Roxton Nursing Home has 15 reviews.

Overall Experience

  • 12
  • 3
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15
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Review from John F (Relative of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is a resident of this lovely care home. He has dementia, and the care he receives is second to none. He is so well looked after it's so reassuring to know he's in safe hands. All the staff are lovely and cannot do enough for the residents and the visitors are made so welcome. The staff
are always looking for ways of entertaining the residents, which is amazing. We have no problem in recommending Roxton Nursing Home.

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Review from Richard P (Brother of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother who suffers from dementia, was transferred to Roxton in November 2024, He had been moved on a temporary basis four times previously in 2024 causing trauma and anxiety at times.
I visited Roxton about an hour after my brother first arrived and was relieved to find a member of staff sitting
with him in a quiet area having a chat. Due to support from the manager and staff he appears settled and happy.
I was advised to visit at any time convenient. The atmosphere is often vibrant, and the staff ensures the residents are engaged as much as possible in activities of various kinds.
Over the Christmas period, a play was staged there for the residents, local children came in to offer gifts, and there was a party for residents and their friends and families. There is always plenty of singing and dancing.
The staff appears to be immersed in trying to make life as good as possible for everyone.

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Review from D G (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Written on behalf of my brother and myself . . .
Our Mum was a resident for 6 years until her death in August 2024 aged 93. She had advanced dementia.
Our Dad has been a resident for over 2 years, he is aged 90. Before he was a resident he visited my Mum daily.
I'm really not sure what or how many
superlatives I can use to describe the Roxton excellence!
Suffice it to say, that everyone who works in this sector are truly wonderful people - they see it as a pleasure and a calling, never as a job.
If that's the starting point then the Roxton Team stands above that standard - if that's possible.
From the owner to the most junior, they provide the love, care, and assistance we can't. If your loved ones could ever be better off than at home, then it's here.
We've learned that this is all about the people providing the care, not the surroundings.
At Roxton, you need to have no doubt, that your loved ones will be loved here!

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Review from Julie F (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been a resident of Roxton Nursing Home for over 12 months and we are so pleased with her overall health which has improved greatly she is happy and content and fits in well, we can't praise them enough for their care and dedication to the residents.
They go the extra mile to make each
day special for everyone with birthday celebrations and activities all are included.

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Review from Philip T (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Roxton House on Christmas Eve after being discharged from hospital after suffering a stroke and a fall breaking her hip. Suffering from dementia she was confused and unhappy.
After just a few weeks of being a resident of Roxton House, she has become an active happy person once again.
I am so happy with Roxton, the staff are so caring professional, and happy.
I highly recommend it.

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Review from Cindy Y (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roxton is a wonderful care home. Fortunately for us, the local authority recommended them as a perfect solution for mom who has dementia. Mom settled in and immediately was happier. The staff are fantastic, super friendly, and always available for a chat. Management is always on hand if you need an
update. Mom has regular chiropodist and hair stylist appointments in-house. The home is transparent, you can visit anytime without an appointment. An open social media channel with updates on what the residents are enjoying on any particular day. We are always invited to birthdays and social events. Lots of daily activities and entertainment for the residents. I would not hesitate to recommend Roxton to anyone looking for a home from home for their loved one.

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Review from Michelle B (Relative of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roxton Nursing Home is amazing. The staff are outstanding. Helping residents is always friendly. They put residents first. Have a party, a birthday party. Fashion shows, movie days. All work very hard. My relative has only been since May 2024. And she settled well. Thank you to all the staff.

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Review from D H (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After an upsetting start, Dad has settled in well
They have adjusted various routines to fit in with Dad's needs. This has made him more settled.
The carers work hard to keep the residents happy.
Mixing and making friends is encouraged.
The activity champions do amazing sessions that keep Dad's
brain active.
They don't have agency staff. This helps as the staff get to know the resident's needs and personalities.
I'd like to thank them for all they do.

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Review from Jenny Q (Wife of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a stroke/dementia resident. The manager and the whole team are the best you could find, they all go over and above for the residents and their families. It was very distressing for me to make such a decision but everyone at Roxton helped us as a family through the difficult days, we are
always made welcome, their door is open at any time, and the manager, nursing staff, carers, chef, cleaners, laundry, are always available to discuss any issues. I can only wish Roxton well and thank them all for everything they do.

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Review from M B (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my mom at Roxton. She always looks well-dressed and clean. She has sadly lost her sight now but the staff are aware and when I suggested a drinking cup more suitable for her needs now it was agreed. Other help has been put into place too. I.e. a high-sided plate and a member of staff
will help feed her too. The staff are approachable and friendly. During December I noticed there were lots of activities provided by the staff. A group of nursery children visited to sing to the residents and give out gifts. There was a traveling pantomime too. On New Year's Eve, there was a three-course luncheon provided with a happy New Year vibe. The place was decorated with Christmas trimmings and trees. Very festive. There is a social media group too where we get regular updates and photos of life at Roxton. Overall I am happy with the care provided for my mom. Just sad that she has dementia and has now lost her eyesight.

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Review from T A (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home since my father has been there for more than 2 years they can never do enough for him, they learn what my dad likes and take great care of him and they have consistent staff so no different faces which is so lovely to see. The care home manager is so lovely and very respectful and
responsive to any questions or queries and they genuinely care about the people they look after.

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Review from Eileen T (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was transferred to Roxton Nursing Home during lockdown due to her previous home closing down. I have nothing but praise for how the management and staff treated my mother during this awful time and ever since.
My mother has dementia and mobility issues but the staff always show patience and
kindness towards her.
We have enjoyed various family parties and get-togethers some of which were organised by the home. We can visit Mum anytime that's convenient for us which we appreciate.
I would definitely recommend this home to anyone who has to make the heartbreaking decision of permanent care for their loved ones.

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Review from Sharon O (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was lucky enough to have found her new forever home in this wonderful home in July of this year after a year of being in various hospitals. She settled in within days and we, as a family, do not have enough words to thank all the staff and carers and nurses for the care and love they give
to Mom. Mom always has a happy face with the staff and 24-hour care. To have the care we get for Mom from Roxton really does give us so much peace of mind. She wants for nothing and they go above and beyond for all the residents. The social events they put on really do have the residents in their element. There is always a singing song going on too! All carers are permanent staff so there is always a friendly face for us and Mom. The food is also amazing and Mom is blooming there! The staff also keep us very well informed and we can come and go at any time. It really is home from home. We as a family are blessed to have her there.

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Review from Lorraine J (Sister of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This really is everything you would want for your loved one.
Carers who really do care about and go that extra mile for their residents.
I always think of it as a family home that is able to provide everything they would get at home plus 24 hour professional care!
Peace of mind for me as well as
everything that matters for my brother.
Thank you to everyone at Roxton House.

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Review from Michael C (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Roxton Nursing Home for two and a half years, to date. I have found the staff and management to be very friendly, caring and considerate. Not only do they take excellent care of my mother but they also fully accommodate me whenever I visit. Also, I am always kept fully
informed as to health and well-being of my mother. This was particularly the case during the co-vid pandemic but was also the case before, and since that time. Thank you to all at Roxton for the care you provide for my mother.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Roxton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Roxton Nursing Home is calculated as follows: ( (138 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 174 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roxton Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Roxton Nursing Home

What types of Care is Roxton Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roxton Nursing Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Roxton Nursing Home have?

There are 23 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Roxton Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roxton Nursing Home to the centre of Sutton Coldfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.