Respite stays are subject to a 20% uplift on the prices shown above.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Metchley Manor has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years. Over all time Metchley Manor has 92 reviews.
Review from Peter F (Resident) published on 24 March 2025
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Reply from Cavell Farnell, Home Manager at Metchley Manor
Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review.
Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal.
DJ AG was truly a day everyone will remember.
We are grateful for your support and look forward to continuing to provide exceptional service to all our residents. If there's anything more, we can do for you, please don’t hesitate to reach out.
Warm regards,
Home Manager
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Review from S P (Daughter of Resident) published on 21 March 2025
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Reply from Cavell Farnell, Home Manager at Metchley Manor
Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review.
Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal.
We are grateful for your support and look forward to continuing to provide exceptional service to all our residents. If there's anything more, we can do for you, please dont hesitate to reach out.
Warm regards,
Home Manager
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Review from Kathleen C (Respite Resident) published on 20 January 2025
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Reply from Cavell Farnell, Home Manager at Metchley Manor
Thank you so much for sharing such a heartfelt review of your respite stay at Metchley Manor. We are absolutely thrilled to hear how much you appreciated the care, support, and warm environment we strive to provide.
It's wonderful to know that our professionalism and kindness left such a positive impression and that you felt both supported and encouraged in your independence. Your recognition of our approach truly means the world to us.
We are so pleased your stay helped you feel better, and it was our absolute privilege to care for you. Should you ever wish to return, please know that you'll always have a warm welcome here at Metchley Manor. With sincere appreciation.
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Review from Laura S (Daughter of Resident) published on 30 October 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.
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Review from Kathy C (Daughter of Resident) published on 18 October 2024
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Reply from System Administrator, Reviews Team at Metchley Manor
Thanks for the rating.
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Review from Sandra T (Daughter of Resident) published on 23 September 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.
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Review from Pamela H (Wife of Resident) published on 20 September 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.
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Review from Donna L (Niece of Resident) published on 20 September 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.
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Review from H A (Daughter of Resident) published on 24 May 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're committed to providing exceptional service and are always striving to improve. If there's anything specific, we could do to turn your experience into a 5-star one, please let us know. Your insights are invaluable to us, and we would love the opportunity to serve you even better in the future. Thank you once again for your support!
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Review from P A (Son-in-law of Resident) published on 24 May 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from all the team.
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Review from Mark N (Son of Resident) published on 21 May 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks from all the team.
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Review from Pete W (Son of Resident) published on 21 May 2024
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Reply from Cavell Farnell, Reviews Team at Metchley Manor
Thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks from all the team.
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Review from Amanda M (Daughter of Resident) published on 16 May 2024
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Reply from Aidah Carter, Reviews Team at Metchley Manor
Hi Amanda thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was a pleasure to host your mum's birthday party. So lovely to see everyone celebrating this special event. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.
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Review from F B (Daughter of Resident) published on 29 April 2024
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Reply from System Administrator, Reviews Team at Metchley Manor
We are so pleased you enjoyed your visit to Test Village Apartments! We are always more than happy to assist you if anything else comes up. Take care!
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Review from Becky O (Daughter of Resident) published on 21 November 2023
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Review from Lorraine B (Niece of Resident) published on 11 November 2023
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Reply from Reviews Team at Metchley Manor
Hi Lorraine, thank you very much for taking the time to leave us feedback about your experience. Wonderful to read we are fulfilling all of her needs and that friends and family know how cared for she is. At Metchley Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thanks again.
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Review from Jill J (Daughter of Resident) published on 9 November 2023
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Reply from Samantha Debenham, Reviews Team at Metchley Manor
Thank you so much for your review – we’re so happy to read your lovely comments about Metchley Manor. We do have a welcome folder that we provide to new residents and their families at move-in, but are also here at any time, both before someone joins us as well as once they’re settled in, to answer any queries or respond to any requests or feedback (but we will also look at the possibility of an information pack that we can send over email in future, so everyone can have a digital copy). Thank you again for taking the time to write your review – we’ll be sure to pass your kind words on to the team.
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Review from Estelle R (Daughter of Resident) published on 2 November 2023
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Reply from Gemma Walsh, Reviews Team at Metchley Manor
Hi Estelle, we are very pleased to hear that your experience with us has been a positive one. We are grateful for you taking the time to leave us your feedback. At Metchley Manor we set a high standard for ourselves and are thrilled to see our efforts are appreciated. Thank you for choosing Metchley Manor.
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Review from G S (Friend of Resident) published on 2 November 2023
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Review from Frances A (Daughter of Resident) published on 1 November 2023
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Reply from Reviews Team, Reviews Team at Metchley Manor
Hi Frances, Dad has been great from the moment he arrived. As you've said, he has got stuck into everything, he's made so many friends and is first in line to try new things. We are so pleased he is happy here and living a fulfilled life. At Metchley Manor we pride ourselves on residents feeling at home and happy. Thank you for taking the time to share your positive words.
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The Review Score of 9.9 (9.919) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.919 for Metchley Manor is calculated as follows: ( (261 Excellents x 5) + (23 Goods x 4) ) ÷ 284 Ratings = 4.919
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2023
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Job Title: General Manager
I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.
Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.
I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.
I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.