Metchley Manor

5 Church Road, Edgbaston, Birmingham B15 3SH
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9.9 92 Reviews
  • Metchley Manor, Birmingham
Metchley Manor in Edgbaston provides expert care for older adults in luxury surroundings. The team offers high-quality residential, dementia and respite care, as well as compassionate end of life care.

Residents can enjoy stylish lounges, a welcoming café and a stunning collection of en-suite bedrooms. The varied activity programme includes outings to local areas of interest and exciting events in the home or its beautifully landscaped gardens, so there is always something to do.

The passionate and dedicated team ensures that all residents’ individual needs and requirements are met, whilst encouraging residents to stay active, make new friends and pursue their favourite hobbies so they continue to live meaningful lives.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Care Provided by Metchley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim-Marie Newton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Metchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,099
    • Self-Funded Residential Dementia Care from £1,269
  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Metchley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Total of 92, showing 1-20
9.9

Metchley Manor has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years. Over all time Metchley Manor has 92 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

There are 4 star hotels and then Metchley Manor which exceeds any of the hotels in its care and attention and especially the food offerings. The staff are uniformly happy and attentive to one's needs, which is due amongst other things on good management
. It puts on plenty of activities including for
example a DJ.who kept everyone young and we achieved 1.6 million likes on his live broadcast on social media which went worldwide

Reply from Cavell Farnell, Home Manager at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review.
Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal.
DJ AG was truly a day everyone will remember.
We are grateful for your support and look forward to continuing to provide exceptional service to all our residents. If there's anything more, we can do for you, please don’t hesitate to reach out.


Warm regards,
Home Manager


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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this amazing care home. ALL the staff are amazing- caring, kind, patient, helpful, friendly and polite. Nothing is too much effort, and they always smile and say hello.
The food is amazing - family are welcome to join their resident for lunch and service is restaurant quality.
I really
wouldn't look anywhere else.

Reply from Cavell Farnell, Home Manager at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review.
Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal.
We are grateful for your support and look forward to continuing to provide exceptional service to all our residents. If there's anything more, we can do for you, please dont hesitate to reach out.


Warm regards,
Home Manager


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Overall Experience  Overall Experience 5.0 out of 5

9th January, 2025.
I have just returned home following a respite care stay at Methchley Manor and I would like to express my deepest gratitude for the outstanding care, support and warm friendship which I received from everyone, led by the admissions advisor.
In our communications, I found the admissions
advisor a wonderfully sensitive, caring, attentive, generous, wise and committed person with a welcoming smile and a gentleness of spirit as well as a true professional working for the good of all. And I think her values define the environment which I found to be one of a harmonious working together. Also, I found the general approach very enlightened, in that while every support is on hand, residents are also encouraged to be independent, as and when they can, this promotes a sense of respect and freedom. So, I would like to express my deep gratitude to the admissions advisor and to each person for their care and warm friendship.

Reply from Cavell Farnell, Home Manager at Metchley Manor

Thank you so much for sharing such a heartfelt review of your respite stay at Metchley Manor. We are absolutely thrilled to hear how much you appreciated the care, support, and warm environment we strive to provide.
It's wonderful to know that our professionalism and kindness left such a positive impression and that you felt both supported and encouraged in your independence. Your recognition of our approach truly means the world to us.
We are so pleased your stay helped you feel better, and it was our absolute privilege to care for you. Should you ever wish to return, please know that you'll always have a warm welcome here at Metchley Manor. With sincere appreciation.



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Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Metchley Manor and I could not be happier with the care he is receiving. I was concerned that he may not settle well, but the opposite has been the case - he settled in very quickly and is enjoying the range of activities on offer. The whole family has been made welcome on
our visits - I've even brought my dog, who was very popular with several residents! Dad's room is lovely - extremely comfortable and well-appointed. The entire building is always spotlessly clean and fresh. The bistro area is a great bonus and the wide variety of activities and outings is very impressive. It feels like a real community. For Dad's birthday, we booked the private dining room for a family lunch. We were really well looked after and enjoyed excellent food in beautiful surroundings. I visit frequently and am always made to feel welcome. The staff are wonderful - every one of them is friendly, caring and professional.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.


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Overall Experience  Overall Experience 5.0 out of 5

The care, kindness are just outstanding. From the admin to carers. Thank you for all you do. My mom leads a full life and is consulted on all matters related to her well-being. Her room is lovely bright and very clean. The food is as good as a hotel.

Reply from System Administrator, Reviews Team at Metchley Manor

Thanks for the rating.


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Overall Experience  Overall Experience 5.0 out of 5

My mom is a resident at Metchley Manor, since she has been there (from July 2024) she is happy and content. We don't feel worried about her anymore. And when we visit it is a beautiful setting and mom is happy to see us. She walks us to the outside area if the weather is nice, and we sit and play dominoes,
cards or games, it is an enjoyable experience.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.


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Overall Experience  Overall Experience 5.0 out of 5

Metchley Manor has totally fulfilled my expectations for a top-class care home.
The care staff are caring, helpful and very compassionate.
The daily activities are way beyond my expectations. It is obvious that they are fully cognizant of the need to stimulate clients and provide activities that are
pleasurable. Particular things to note are that animals are part of the daily experience, not just the resident cats but visiting donkeys etc.
Further entertainment is provided that is not only in line with clients likely interests e.g. singing, music, and current affairs but has a link to world events. During the Olympics, an ex-Olympian was invited to meet the clients.
Clients' health needs are carefully monitored by the onsite staff but are overseen by medical-trained nurses and doctors, together with ancillary services of podiatrists if required.
It would be remiss not to mention the food. Quality is excellent and the presentation is top-class.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Metchley Manor since the end of July. The care has been second to none, outstanding staff and facilities for the first time in a long time my Aunt feels safe. All the staff are great it would be doing a disservice to point people out because they are all good at their job, the care
is outstanding the environment is bright and airy and a pleasant place to be. Every resident is treated with respect and dignity. On behalf of my brother and I, we are so happy with our choice for our aunt to be happy in whatever time she has left.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from the team.


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Overall Experience  Overall Experience 4.0 out of 5

A lovely care home with wonderful staff and facilities.
Carers are kind and considerate and treat residents with dignity.
Dining is similar to restaurant style with a good choice of meals.
A good choice of activities to choose from.
Thanks for looking after my Dad.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're committed to providing exceptional service and are always striving to improve. If there's anything specific, we could do to turn your experience into a 5-star one, please let us know. Your insights are invaluable to us, and we would love the opportunity to serve you even better in the future. Thank you once again for your support!


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Overall Experience  Overall Experience 5.0 out of 5

This is my second set of relatives that have been at the home and I think that says a lot about the quality of service here at Metchley Manor. The staff are always very friendly and helpful even to us when we visit as well as the residents. The food is amazing and we have eaten there on several occasions
and are always surprised at the quality and presentation of the food.
Overall we feel that our relatives are always in safe hands.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Hello, thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we are pleased to know that your experience with us reflects our commitment to exceptional service, and we look forward to maintaining this level of excellence. Many thanks from all the team.


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Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the level of care Mum has received over the last six months and have witnessed a significant improvement in her health and well-being in that time. The quality of the wonderfully compassionate care team has been a big factor in this as well as the regular meals of high
quality food, the regular activities and entertainments laid on and the wholly positive environment with friendly greetings from everyone in the home, not just the care team but from all the support services too. This has been the right move for Mum and at the right time. The whole family says thank you, Metchley Manor. You are brilliant!

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks from all the team.


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Overall Experience  Overall Experience 5.0 out of 5

Metchley Manor have been fantastic in caring for both my parents for the last few months. They have done everything and more to make their transition into the care environment as easy for them as possible. I cannot thank them enough for the last few months.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks from all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has just celebrated her 100th Birthday at Metchley Manor and what an amazing day it was. The staff went out of their way to ensure her day was a very special one. She was joined by family, friends, residents and colleagues for a delicious afternoon tea including a cake made by the chef which
was simply beautiful. The team at Metchley Manor did us proud and I would have no hesitation in highly recommending it.

Reply from Aidah Carter, Reviews Team at Metchley Manor

Hi Amanda thank you very much for taking the time to leave us feedback about your experience. At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was a pleasure to host your mum's birthday party. So lovely to see everyone celebrating this special event. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.


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Overall Experience  Overall Experience 5.0 out of 5

Metchley Manor meets all our expectations as a family as we are reassured that our mom is safe and secure.
The food and care is excellent and the staff go out of their way to make sure our mom is happy.

Reply from System Administrator, Reviews Team at Metchley Manor

We are so pleased you enjoyed your visit to Test Village Apartments! We are always more than happy to assist you if anything else comes up. Take care!


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Overall Experience  Overall Experience 5.0 out of 5

When having to choose a care home for my father we had to do so quickly due to his rapidly declining health. The team immediately set my mind at rest as to how quickly they could accommodate Dad and within a matter of days we were able to move him, initially for respite care, but he is now a permanent
resident. Our experience since Dad has been there has been superb. The staff are incredibly caring not just towards Dad but also us as we’re dealing with his ongoing failing health. We feel he’s getting the right specialist support for his needs and he is being well cared for and staff are proactive in identifying what needs to be addressed as and when his needs arise. On top of that the facilities are excellent and the food is second to none! I would highly recommend Metchley Manor. The peace of mind it has brought us as a family is allowing us to enjoy the time we have left with Dad and we all feel supported and cared for by the wonderful staff who work there.

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Overall Experience  Overall Experience 5.0 out of 5

This care home is wonderful. My aunt was poorly on arrival, gaining weight with excellent food and care. Staff always interact with residents and identify the activities that suit to each, monthly programme of activities interactive and stimulating. The hygiene of the home and residents is impeccable.
A beautiful coffee area where you can have a full range of drinks/cakes. Meals, what I describe as classy restaurant with diet requirements even linen cloths/serviettes. Visiting recently with relatives from Holland in the private dining room chose from the residents' lunch menu, homemade soup, seafood risotto and dessert, perfect. Her room is beautiful, spacious, tastefully decorated, own bathroom. Care and clinical care are very good and you can always speak to a member of the teams to discuss your loved one, they do what they say they will and action concerns. So happy my aunt is here. If I were to be in a care home, this is where I would want to be, I have not visited anywhere like this.

Reply from Reviews Team at Metchley Manor

Hi Lorraine, thank you very much for taking the time to leave us feedback about your experience. Wonderful to read we are fulfilling all of her needs and that friends and family know how cared for she is. At Metchley Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Metchley Manor Care Home since April 2023. As a family, we knew it was the right thing to move Mum but still, not an easy decision. The director of community relations made the process of getting all the paperwork done as painless as possible. Much easier for us as we have
power of attorney! A welcome information pack would have been useful, including information about meal times, Wi-Fi codes, a bit of a run down about staff members and sample menu, information about the cafe area being help yourself etc. however I do live three hours away and my brother is local so he may have had all that information!
When I visit, Mum is always clean and tidy and all members of staff know her name and chat to her when we are walking around the home.
The dementia coordinator is excellent at keeping in touch with her medical needs and telling us what the doctor has said, medication changes etc.
The home is clean and great, they have a minibus so Mum can still get out and about, walks, meals, theatre etc.
Mum is now safe and well cared for and that is important!

Reply from Samantha Debenham, Reviews Team at Metchley Manor

Thank you so much for your review – we’re so happy to read your lovely comments about Metchley Manor. We do have a welcome folder that we provide to new residents and their families at move-in, but are also here at any time, both before someone joins us as well as once they’re settled in, to answer any queries or respond to any requests or feedback (but we will also look at the possibility of an information pack that we can send over email in future, so everyone can have a digital copy). Thank you again for taking the time to write your review – we’ll be sure to pass your kind words on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

We needed to find a home for respite care for my mother as she had had a fall and we were going on a holiday that week. The staff at Metchley Manor were very friendly, helpful and accommodating. Mum has now decided to stay permanently, giving me a lot of reassurance over her care and well-being.

Reply from Gemma Walsh, Reviews Team at Metchley Manor

Hi Estelle, we are very pleased to hear that your experience with us has been a positive one. We are grateful for you taking the time to leave us your feedback. At Metchley Manor we set a high standard for ourselves and are thrilled to see our efforts are appreciated. Thank you for choosing Metchley Manor.


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Overall Experience  Overall Experience 5.0 out of 5

My friend transferred from a different care home and this was undoubtedly a daunting time for her. However, I was with her as she moved in and any reservations were soon quelled as her welcome could not have been warmer. The building itself is welcoming and you walk into somewhere with the feeling of
a hotel with a lounge, coffee area, large dining room and sweeping staircase.
The member of the management team was very kind, understanding and encouraging and both on that day and since she has spent a lot of time with my friend getting to know her as a person and her needs.
The caregivers are all kind and attentive.
Her room is attractive and, as throughout the building, the standard of cleanliness is good.
The meals - always very important to the residents - are of a very good standard and very well presented in a very spacious dining room. The menu has good choices.
There is a range of activities to choose from and an impressive selection of outings suiting a mixture of tastes.

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Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Metchley Manor only a couple of weeks ago and from the beginning it has exceeded all our expectations. It’s a beautiful, clean place with a very homely feel and everyone is so caring and kind. Nothing is too much trouble and everyone goes out of their way to help the residents and their
family. Dad regularly joins in with the organised activities and trips and it’s so re-assuring for the family to know that dad is happy and very well cared for. This place is a true gem!

Reply from Reviews Team, Reviews Team at Metchley Manor

Hi Frances, Dad has been great from the moment he arrived. As you've said, he has got stuck into everything, he's made so many friends and is first in line to try new things. We are so pleased he is happy here and living a fulfilled life. At Metchley Manor we pride ourselves on residents feeling at home and happy. Thank you for taking the time to share your positive words.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Metchley Manor is calculated as follows: ( (261 Excellents x 5) + (23 Goods x 4) ) ÷ 284 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Kim-Marie Newton

Kim-Marie Newton Newton

Job Title: General Manager

I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.


Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.


I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.


I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.


Frequently Asked Questions about Metchley Manor

What types of Care is Metchley Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Metchley Manor provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Metchley Manor have?

There are 98 Single Rooms.

What are the Facilities & Services at Metchley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Metchley Manor to the centre of Birmingham?

1.4 mile(s) as the crow flies, distance by road may be significantly further.