Metchley Manor

5 Church Road, Edgbaston, Birmingham B15 3SH
Submit a Review
9.9 92 Reviews
  • Metchley Manor, Birmingham
Metchley Manor in Edgbaston provides expert care for older adults in luxury surroundings. The team offers high-quality residential, dementia and respite care, as well as compassionate end of life care.

Residents can enjoy stylish lounges, a welcoming café and a stunning collection of en-suite bedrooms. The varied activity programme includes outings to local areas of interest and exciting events in the home or its beautifully landscaped gardens, so there is always something to do.

The passionate and dedicated team ensures that all residents’ individual needs and requirements are met, whilst encouraging residents to stay active, make new friends and pursue their favourite hobbies so they continue to live meaningful lives.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Show Metchley Manor on the Map

Care Provided by Metchley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim-Marie Newton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Metchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,099
    • Self-Funded Residential Dementia Care from £1,269

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Metchley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Metchley Manor Reviews (92)

Total of 92, showing 21-40
9.9

Metchley Manor has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years. Over all time Metchley Manor has 92 reviews.

Overall Experience

  • 77
  • 14
  • 0
  • 1
  • 0

Date Published

92
5
14
24
68

Review from Lydia C (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Metchley Manor was excellent as a place for our mother to convalesce for 4 months following a hip break. It was comfortable, caring and with lovely staff and a first class chef. Thank you to everyone.

Reply from Gemma Walsh, Reviews Team at Metchley Manor

Hi Lydia, we are grateful for your honest feedback. We are thrilled your mom enjoyed her recovery here at Metchley Manor. Thank you from all of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident on reminiscence for almost 4 years. She is happy and content and has a lovely relationship with the carers. The home is resident centred, looking at activities and things that give purpose, this means Mum is active and living the best quality life possible. If she wants to be
up and about and join in, she can, if she wants to have a day in bed, she can. The staff are great and I have always found them and the manager on her floor very approachable. The 'new' management, since the home changed hands, both on Mum's floor and the home overall are very responsive which is also good and reassuring for a family member. It is a lovely environment and one Mum is clearly happy in, which is so important to us, It would be hard to think of anywhere better for her.

Reply from Gemma Walsh, Reviews Team at Metchley Manor

Hi, thank you very much for taking the time to leave a review. We set a high standard for ourselves so we are very pleased to hear that your experience with us is positive. Resident-centred activity and giving purpose are huge 'must-dos' for us. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzi M (Niece of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Metchley Manor exceeded all my expectations of a residential care home. My uncle was a resident for over two years and during that time he particularly enjoyed his trips to the five-star dining room where an award-winning Head Chef conjures up what can only be described as delicious-tasting art on a
plate. I also saw how fond so many of the carers became of my uncle which was lovely to know since I live and work in London and only weekly or fortnightly visits were possible. The high levels of care were outstanding - nothing being too much trouble. Aged 91 when my uncle was dying the levels of care went over and beyond. Spending the last few weeks 'living' temporarily with him, I can never praise the staff highly enough. Little things such as offering aromatherapy and massage at the end of life make a difference. If ever I had needed proof that he had a wonderful 'family' at Metchley, I saw it during these weeks. I cannot recommend Metchley Manor enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Son of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived a full and active life so when we realised she needed care it was not going to be easy to find somewhere that would support her to remain active and busy but that is exactly what Metchley Manor has done.
From the minute we stepped into Metchley Manor's doors, we knew this would be the
right place for Mum.
The staff are compassionate, caring, knowledgeable and professional. They were incredibly supportive as Mum transitioned to the home and provided Mum with first-class care all around.
The comprehensive activities programme that runs seven days a week means Mum is busy and living a full life.
The food and hospitality at Metchley Manor are second to none, and the small touches, like the staff knowing Mum's favourite songs so they can play them on Alexa in the dining room, make the home such a special place. We could not recommend it enough to other families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Metchley Manor since 2017, initially in the assisted living section and then, when her dementia got much worse, in Reminiscence. Being able to keep her in the same place rather than having to find a new home was wonderful, and I wouldn't have wanted to move her anyway. Firstly, it's
a really lovely environment - honestly feels more like a nice hotel rather than a care home in many ways. Secondly, and in many ways more importantly, she is genuinely cared for by staff who believe in what they are doing. She is looked after by the same staff as when she first moved in, and the person who was her main carer in assisted living still goes to visit her in Reminiscence. That's the same staff for six years, and because it is so hard for her to make new memories, that continuity is really important. They are wonderful people, and mum clearly feels safe and happy there. I cannot recommend the place highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Friend of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment and good variety of entertainment for residents. Staff are always extremely helpful and pleasant and always greeted with a smile. From speaking to other residents there they are extremely happy living there. It is a joy to visit Metchley Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne H (Granddaughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After very intense searches and visiting ten plus local care homes looking for a home for my 90-year-old Grandma to move from her own home two plus hours away. I was incredibly relieved to find Metchley Manor. The home is beautiful, clean, warm, bright and the staff are welcoming, kind, polite, and
care well for my Grandma. There are a variety of activities on offer, to sneakily keep the residents moving and well. The bistro space for meeting families and having a cup of tea or biscuits is lovely. My grandma was a french teacher, and the chef is french so comes and chats with my grandma in french which is so lovely for her. Her mobility and quality of life has significantly improved since she moved into Metchley Manor in August. The difference in other care homes which I viewed for the same cost is incredible. I am so relieved she was able to move in here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived a full and active life so when we realised he needed care it was not going to be easy to find somewhere that would embrace his independent character, but that is exactly what Metchley Manor has done. The staff are approachable and keep me up to date with dad's care needs and they treat
him with respect and dignity, going out of their way to make his life as comfortable as possible. My dad is safe, content, well fed and clean, living in a calm and friendly environment. This is everything we hoped for when looking for a care home for dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Niece of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and relaxed environment.
Numerous activities for residents to join in with.
Staff show huge amount of patience with residents and relatives.
Great communication from carers. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary M (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Metchley Manor for a number of years and the overall experience was very positive. The home is in pleasant surroundings and my mother had a lovely room in which she was able to have her own furniture. There is a high standard of cleanliness and the staff are always cheerful
and courteous. They have a concierge available to deal with all incoming enquiries and we found we could always get help and speak to the relevant person. The care team worked extremely hard to support my mother and were always happy to talk to my sister and me. There were frequent activities and occasional trips out in the minibus. The dining room and bistro are both excellent and a private family room is also available to book for family meals. We are grateful to the management and staff team for the high quality of the service provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve B (Son of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Metchley Manor, formerly Sunrise of Edgbaston, provides first-class facilities for my mother and the other residents. The home is akin to a 5-star hotel with good food, well-maintained facilities and an extensive programme of activities. The staff are welcoming and friendly and the level of care during
the day is very good. My brothers and I are very pleased that our mother is settling in there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been very kind and helpful. The range of activities has been good. Inevitably during lockdown activities involving outsiders have been more limited than normal but the staff have done their best to make sure residents still had a good range of activities. The home has taken on board
suggestions of activities. The food always looks inviting. My dad took some time to settle into the home but the staff have always been supportive of him and us as his family. I would have no doubt recommending Metchley to people looking for a high-quality care home with caring and effective staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to praise all the staff at Sunrise for all their wonderful hard work and efforts in caring for my 97-year-old mother these last 4-years and especially throughout the pandemic. My mother has been absolutely brilliantly cared for, and the staff have done so much to keep their home safe.
There have been amazing alterations carried out to allow for indoor Pod visits earlier on with further alterations to the front to allow for outside visits and sympathetic landscaping. It is clear that my mother feels safe, at home and very comfortable with the staff, who are so caring and kind.
The staff were fantastic today when we needed a family visit with our solicitor. They really went out of their way to accommodate us in a Covid safe way, providing a lovely lunch. We were most grateful. They all work so hard and really should receive great recognition and praise for all they do. So, thank you very, very much to all the staff.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda K (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the most difficult decisions I have ever had to make, but the compassion, understanding, knowledge and professionalism of the team at Edgbaston have made this so much easier.


My mum has settled quickly and is happy, and this is down to the amazing staff on the Reminiscence floor. They are

calm, take everything in their stride, and truly understand the needs of their residents.


I cannot find fault with any element of the service provided here from the minute you ring the bell to saying goodbye.


Thank you, everyone, you are all a credit to your organisation.


Reply from Nick Drinkwater, General Manager at Metchley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Edgbaston.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Sunrise for respite after a hospital stay of Covid-19 for 8-weeks. I have had 18-weeks of great care and comfort, especially the staff.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandy F (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team on Reminiscence Floor for the care and attention they gave to my mother during her recent stay.
My 93-year-old mother suffers from advanced dementia and was recovering from hospitalisation due to Covid and sepsis. The care, patience and kindness shown to her were exceptional;
and truly reflects the ethos and values of the team and their dedication to the provision of care in very trying times.
Thank you.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy P (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although quite hesitant initially, Dad soon embraced life at Sunrise and enjoyed the camaraderie, activities and friendly atmosphere. The staff could not do enough to help him settle in, and he was made to feel very welcome. They treated him as an individual, and nothing was too much trouble. Sadly,
Dad was diagnosed with terminal cancer at Christmas, and that was when Sunrise's caring staff really excelled beyond our expectations. They knew what support to offer to both us and Dad and offered excellent end of life care under very difficult circumstances due to Covid. I can't praise them enough and have absolutely no hesitation in recommending Sunrise as a brilliant assisted living complex.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Edgbaston – particularly at such a difficult time. The team here are so grateful that your dad had such a positive experience of the home, and this extended to family members and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was struggling with the lockdown resulting from the Covid 19 pandemic, and we, therefore, agreed she needed some time out to recharge her batteries, be looked after and have some social interaction. We chose Sunrise Edgbaston because we had had good reviews from friends of Mum who had been there
following operations. Mum has thoroughly enjoyed her time there, especially the food, the kindness of the team, and the activities. Mum is still there and very happy. She has received both injections and is now back to her best. I have no issues recommending Sunrise Edgbaston.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our activities team here at Sunrise of Edgbaston have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team. We look forward to inviting you along to our activities and events soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel C (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is so well organised, from the initial conversation to moving in. It’s clear the team are experienced, and their calm approach is so welcoming when you're dealing with such a stressful situation. Dad really loves the choice of food and the opportunities to socialise with other residents.
Can't fault anything!

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Edgbaston, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark T (Nephew of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a long term resident of Sunrise Edgbaston. She has always been extremely well cared for. Her needs have changed over time and the staff and management have ensured that these needs are accommodated in a caring and professional way. They manage to create a homely and very comfortable environment
for residents. The staff are good at keeping the family informed. Thank you to all of the staff for their care and patience.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Edgbaston and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Metchley Manor is calculated as follows: ( (261 Excellents x 5) + (23 Goods x 4) ) ÷ 284 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kim-Marie Newton

Kim-Marie Newton Newton

Job Title: General Manager

I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.


Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.


I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.


I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.