Metchley Manor

5 Church Road, Edgbaston, Birmingham B15 3SH
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9.9 92 Reviews
  • Metchley Manor, Birmingham
Metchley Manor in Edgbaston provides expert care for older adults in luxury surroundings. The team offers high-quality residential, dementia and respite care, as well as compassionate end of life care.

Residents can enjoy stylish lounges, a welcoming café and a stunning collection of en-suite bedrooms. The varied activity programme includes outings to local areas of interest and exciting events in the home or its beautifully landscaped gardens, so there is always something to do.

The passionate and dedicated team ensures that all residents’ individual needs and requirements are met, whilst encouraging residents to stay active, make new friends and pursue their favourite hobbies so they continue to live meaningful lives.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Metchley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim-Marie Newton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Metchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,099
    • Self-Funded Residential Dementia Care from £1,269

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Metchley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Metchley Manor Reviews (92)

Total of 92, showing 41-60
9.9

Metchley Manor has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years. Over all time Metchley Manor has 92 reviews.

Overall Experience

  • 77
  • 14
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Date Published

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Review from Rachel D (Daughter-in-law of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous place. Lovely caring staff, a really comfortable environment to enjoy your retirement. With the Christmas tree and decorations, the whole ambience of Sunrise was a joy. My father-in-law’s room was beautifully decorated and had a balcony. He was very very happy there.

Reply from Nick Drinkwater, General Manager at Metchley Manor

The team here at Sunrise of Edgbaston would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.


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Review from David P (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professionally run with attentive staff providing a very high level of care and support. Attractive surrounding with high-quality accommodation and facilities.

Reply from Nick Drinkwater, General Manager at Metchley Manor

At Sunrise of Edgbaston, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.


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Review from Jenny B (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer’s and we reached a point where she wasn’t safe to live on her own. Such a tough and upsetting decision to make. Mum moved into Sunrise of Edgbaston in November 2020 and I cannot rate the home highly enough. I found leaving Mum in someone else’s care the hardest thing ever, but we as
a family have been so well looked after and reassured. We ring up regularly and the care staff are happy to tell us how Mum has been, we receive photos of Mum regularly too and she looks so well and is clearly so well cared for. The carers must be amazing as they’ve got Mum to have a shower (we struggled with this when she was at home for the last year)! We have been extremely lucky that Mum has settled in really quickly. With regard to visiting, we were initially able to settle Mum into her room, which is huge, clean and homely. We then arranged FaceTime calls and window visits. Mum is so relaxed, we are so pleased and would highly recommend Sunrise of Edgbaston.

Reply from Nick Drinkwater, General Manager at Metchley Manor

At Sunrise of Edgbaston our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mum.


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Review from Nadia V (Granddaughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my Nan's second time staying with Sunrise while work is being carried out at her property. They cater to all of her physical and mental health needs and my Nan has always been more than happy to spend some time here. It's always very easy to organise even with short notice and the staff are
very friendly and go out of their way to help.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have your Nan stay with us and looking forward to welcoming her back in the future if her requirements change.


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Review from P H (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in respite care on leaving the hospital with a broken ankle. The reception and care by staff were impressive, efficient and friendly. There was a good range of activities once I was mobile (some were limited by covid restrictions I believe). These were physical and mental stimulation which was
good.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.


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Review from Caroline G (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, the staff made me feel very welcome. Their punctual and good humour was refreshing, they genuinely appeared to enjoy their very demanding roles. The rooms are very spacious and comfortable with excellent facilities. The meals are delicious, and the service in the restaurant is excellent.
My experience has been very positive, and I feel refreshed and ready to face the world again.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


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Review from Chris B (Son of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the professionalism and care we received from Sunrise when arranging the respite care for my father last month. The premises look more like a hotel than a care home, and the staff were extremely welcoming and caring towards us all. I have no hesitation in recommending
Sunrise to anyone considering respite care for their loved ones.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future if his requirements change.


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Review from Tracy P (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been struggling with the effects of Alzheimer’s and couldn’t continue living independently and needed 24/7 care urgently. I contacted another home, no rooms were available. That home's manager asked the manager of Sunrise of Edgbaston to contact me. Thankfully we were able to move Mum to
Sunrise two days later on 14th August 2020. Mum had been assessed the day before which had been very thorough with discussing everything we needed to know. It was a traumatic day when we moved Mum into Sunrise. With the team's help we all calmed down and decided it was the best place for Mum to stay. Everyone was so kind, thoughtful and respected how we were feeling and didn’t rush us in any way. Mum has been having a lovely time since being in sunrise and it has improved her life immensely. My mum is now safe and being cared for by caring and experienced staff. I would highly recommend Sunrise to anyone.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Sunrise of Edgbaston appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.


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Review from Heather P (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and provide great individual attention to Mum. She is very happy at Sunrise and has been over the last six years. Connection with us as family members is very good and we are always made to feel welcome when we visit. All areas of the home are exceptionally well maintained
and very clean. Food choice is good and Mum has access at all times to tea, coffee and snacks should she require. The staff have a wide selection of activities to choose from to keep all residents stimulated.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our dining team will be thrilled with you lovely comments. Here at Sunrise of Edgbaston we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Review from Matthew S (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very grateful for the care and support that is given to our mother who is 93years, by Sunrise Edgbaston, both recently and over the years.
Especially since the pandemic began, we were pleased to have received updates about national and local implementation of policies by Sunrise to limit
the risks of Covid-19 although this meant the suspending visits.
This communication was welcome and the measures effective until, in May, my mother was one of a handful of people who tested positive for the virus and became increasingly ill.
Having previously instigated a 'hospital avoidance' plan in conjunction with Sunrise and the local GP, meant that although she became very ill, she remained 'at home' in an environment and with staff that she had been familiar with since 2010. She was cared for, including oxygen treatment, in a very professional way with appropriate support and medical direction from GP. Despite some very dark moments, the dedication of the staff helped her to recover.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Edgbaston.


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Review from Rachel H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving our Dad into assisted living was the hardest decision we have ever had to make. We genuinely did not believe that anyone else could look after him like we did. Sunrise has proved to us already that they can meet our standards, but also provide Dad with a far better level of medical and social
care. The timing for Dads move couldn’t have been at a worse time, at the beginning of May, at the height of the Covid-19 infection rates within the UK. The team at Sunrise went above and beyond to reassure us that they would take care of Dad and keep him safe.
Dad did struggle to settle initially for the first two weeks, he was confused and upset, but their patience and support was endless, both with us ( we phoned them lots!) and Dad.
After two weeks, Dad is loving the gardens, the food, the staff.
We’ve been impressed with the communication, attention to detail, and genuine desire to ensure the residents enjoy each day!

Reply from Nick Drinkwater, General Manager at Metchley Manor

We are thrilled with your positive experience and are so glad your father has settled in so well to Sunrise of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from William H (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently moved my mother from another independent care home, where it was clear standards were beginning to slip, we were astounded and delighted at the complete change in standards, for the better of course. For the money, the staff, care, food and environment are outstanding. Whenever we have
been able to visit, we are recognised and made as welcome as the residents.
Even in these difficult times when we ring my mother, if the staff answer in her room, they check whether it's my brother or myself calling by name before passing the phone over.

Reply from Nick Drinkwater, General Manager at Metchley Manor

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Sharon M (Niece of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid-19 with the Government guidelines, we are not able to visit loved ones - Sunrise kept us up to date with all the necessary precautions, and care taking place and made sure we kept in contact by regular phone calls and letters. I am pretty certain that had my aunt not received 24-hour care
from Sunrise, she would not be here.

Reply from Nick Drinkwater, General Manager at Metchley Manor

At Sunrise of Edgbaston our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your Aunt.


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Review from Helen R (Next of Kin) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start, Mum entered Sunrise of Edgbaston on 9/1/2020. She was suffering from Alzheimer’s but able to manage herself with assistance. From the day she arrived, she was so well looked after. She had an epileptic fit the first night she was there but it was professionally managed by the staff
and they prevented her from going into hospital and confusing her more. From then on, the staff showed nothing but care for my mother. There were challenging times when she packed her bags and wanted to come home but they handled it with professionalism. She deteriorated very quickly and died in March so never got to experience the full Sunrise experience. I cannot thank the entire team enough for their care. The team leader was wonderful and led her team so well and provided mum with the care she deserved in her final few weeks. You are all truly wonderful and I thank you. You were empathic and showed how much you cared. I wouldn’t hesitate to recommend you to anyone. Thank you.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Edgbaston – particularly at such a difficult time. We are thrilled with your positive experience, and your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from C Y (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff make Sunrise special, from the reception staff, through to maintenance and care staff to managers, nothing is too much bother and support is always there.
Thank you all so much from a grateful family.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from P C (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care standard is exceptional with staff professional and fully engaged.
The atmosphere is relaxed, dignified and efficient a difficult balance to strike but achieved so well here in Edgbaston. Great effort. Thank you!

Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Karen M (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Sunrise for 11 months. I am so pleased with the care that she receives there. The carers are all supportive not just to Auntie but to us as a family too. The standards in every aspect are superb. Thank you Sunrise.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Sunrise of Edgbaston appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your aunt has settled in well.


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Review from Steve B (Brother-in-law of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful and make you feel very welcome. Pleased with the activities that residents can get involved in, including trips etc. Facilities and decor are very good. Good choice of meals. Very good entertainment.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from N B (Granddaughter of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is fantastic. The activities have helped my nan flourish 0 mentally and physically. She is happy and enjoys the company around her from other residents and staff. She enjoys the day trips. We, as a family, couldn't be happier.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our team here at Sunrise of Edgbaston are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from C D (Friend of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the home to be clean, well run, very helpful staff.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Metchley Manor is calculated as follows: ( (261 Excellents x 5) + (23 Goods x 4) ) ÷ 284 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Kim-Marie Newton

Kim-Marie Newton Newton

Job Title: General Manager

I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.


Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.


I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.


I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.