Metchley Manor

5 Church Road, Edgbaston, Birmingham B15 3SH
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9.9 92 Reviews
  • Metchley Manor, Birmingham
Metchley Manor in Edgbaston provides expert care for older adults in luxury surroundings. The team offers high-quality residential, dementia and respite care, as well as compassionate end of life care.

Residents can enjoy stylish lounges, a welcoming café and a stunning collection of en-suite bedrooms. The varied activity programme includes outings to local areas of interest and exciting events in the home or its beautifully landscaped gardens, so there is always something to do.

The passionate and dedicated team ensures that all residents’ individual needs and requirements are met, whilst encouraging residents to stay active, make new friends and pursue their favourite hobbies so they continue to live meaningful lives.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Metchley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim-Marie Newton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Metchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,099
    • Self-Funded Residential Dementia Care from £1,269

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Metchley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Metchley Manor Reviews (92)

Total of 92, showing 61-80
9.9

Metchley Manor has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years. Over all time Metchley Manor has 92 reviews.

Overall Experience

  • 77
  • 14
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  • 1
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Date Published

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Review from P R (Sister-in-law of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I react very positively to the lovely atmosphere in this place. The staff react so sensitively to the resident's needs and create such warmth no requests are overlooked and they always go the second mile.
Re: the time factor - that, which I have stated - doesn't fluctuate. There is warmth, understanding
and gentleness as the residents are catered for and speaking for myself but it must apply to other visitors a sensation that their heart and soul is powered with the work they do. Thank you all.

Reply from Nick Drinkwater, General Manager at Metchley Manor

We are thrilled with your positive experience and are so glad your sister-in-law has settled in so well to Sunrise of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from J T (Friend of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and quiet. Excellent facilities and spacious. Food is exceptionally good compared to other homes. Well staffed, although sometimes staff members are not as empathetic with residents as they should be. The home offers very good value for money.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.


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Review from A E (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial look around, everyone has been very helpful and friendly. The room is very large, light and comfortable. The food is second to none, and all of the communal areas are clean, bright, comfortable and welcoming. The staff are very accommodating and good at keeping the residents' minds
focused and active with various quizzes and activities.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our dining team will be thrilled with you lovely comments. Here at Sunrise of Edgbaston we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Review from I E (Son of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is really enjoying her stay at Sunrise, the staff could not do anymore. They are very friendly and professional. The place is amazing. The food is excellent. The rooms are spotless and very spacious. The guests are constantly stimulated by many various activities. Not one bad word to say about
anything to do with Sunrise of Edgbaston.

Reply from Nick Drinkwater, General Manager at Metchley Manor

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from A H (Resident) assisted by family/friend published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is comfortable. I'm well fed and I'm able to relax. The communal areas are spacious and there are a variety of areas. It is quiet, although centrally situated. Coffee and tea are always available. The views from my rooms are very pleasant. It's a nice, older building and my suite is pleasant and
spacious.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from D W (Brother-in-law of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is a resident of Sunrise for 9 months residency. My wife (her sister) and I visit her approximately 3 times a week. Since taking up residency we have felt very much at home in very fine furniture and staff very caring. The reception (conserg) is very friendly (important), our sister-in-law
is very happy to be there being very aged. Security of our relative is important to us, as is other items of Sunrise.

Reply from Nick Drinkwater, General Manager at Metchley Manor

The team here at Sunrise of Edgbaston would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your sister in law’s life.


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Review from P B (Nephew of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care from carers, always helpful and friendly towards my Aunt and me. Lots of activities for residents, good food and very clean room. I am really pleased with the service provided.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our team here at Sunrise of Edgbaston are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from N W (Daughter-in-law of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise staff are friendly and the home offers lots of activities for residents, including regular days out. The food is good quality, although there is a lot of it! The rooms and communal spaces are generally very clean and welcoming. There is a coffee bar in reception that you can bring family members
to, which is a good space. As a care home for people with dementia, they have lots of activities to encourage both mental and physical well being.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Nigel W (Son of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Sunrise for approximately 12 months. She was unsafe at home, not eating and generally not looking after herself. On being a resident at Sunrise, after a short settling in period, all that turned around, she is now properly cared for, eating regular meals and she’s safe.
The nurses and staff care for her needs, whether it be personal care or just going out on trips to the shops, local attractions or even the pub for a drink and/or meal. There is plenty of entertainment each week and there is always something to do for the residents. There are regular visits by healthcare professionals. I fully recommend Sunrise as a residential home.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Sandra G (Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Sunrise, Edgbaston for respite after a serious, unexpected operation. They were wonderful in all aspects and put me back on my feet. It is immaculately clean. Everyone is kind and considerate and their nursing care is second to none. They organise activities for residents and the building
buzzes with activity. Thank you to all your helping to make me better.

Reply from Muss Ashraf, Deputy Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and look forward to welcoming you back in the future if your requirements change.


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Review from Christine D (Wife of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to hospital in the days before Christmas and once his treatment was complete, not being strong enough to return home, I needed to consider a period of respite care for him with little notice.
Without any prior experience of finding such a facility to meet mine and my husband's
needs, I shared my dilemma with the personnel at Sunrise of Edgbaston and they moved quickly and efficiently to enable me to transfer my husband into a safe, comfortable and dignified environment with an appropriate level of care to aid his recovery.


From my first contact with them, everyone at Sunrise was friendly and supportive and the care that my husband received during his stay cannot be faulted.
I would not hesitate to utilise Sunrise's services again and certainly would recommend them to others without reservation.


Reply from Marketing, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team.


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Review from Joan C (Resident) assisted by family/friend published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that living here is very nice as I am never alone since my husband died. I have friends visit regularly and they always feel welcome. We have trips in the minibus and they are wonderful. The driver is very good. I really like living here. At night, staff take care of me as they always shut my
window.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Stuart L (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard living on the other side of the world knowing that Mum is in such a fragile state, both mentally and physically. However, what gives me great comfort is the knowledge that she is being looked after by a dedicated team of professionals who provide a level of care, far beyond my capability,
that she desperately needs.
Thank you.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from J L (Grandson of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my nan in August. She was very content in her lovely room. We did a jigsaw together, there was plenty of choice. The home itself was really clean and very well looked after. All the staff members were pleasant and helpful.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Edgbaston Team


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Review from Emma B (Friend of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a tea/coffee in the bistro. Everything around was lovely and clean. All the staff in the home were very friendly and welcoming. Her bedroom was lovely and bright and kept very clean. It was a lovely visit.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from M C (Relative of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found carers very nice and helpful. The home was very clean and tidy. Lovely place.


Everyone is really friendly and overall, it is a lovely and happy environment.


Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Edgbaston Team.


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Review from Robert L (Grandson of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan's room was lovely with pictures of family around. We found the environment clean and tidy. The staff were very friendly.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Edgbaston Team.


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Review from L A (Relative of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first time visiting. The activities were very good on reminiscence. All looked like they were having fun. Lunch looked and smelled super. All in all a very happy and positive visit.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Edgbaston Team.


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Review from M W (Son of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, friendly and an interactive environment. The staff are very helpful, kind and caring. Mum loves the carers that attend to her needs and finds the regular day trips exciting and fun.
Some indication of what she gets up to would be appreciated as the nature of her dementia means we never
find out how much of the "planned activities" actually happen or involves, mum.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Margaret H (Sister of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very satisfied with the home.
The food is excellent.
The staff are wonderful.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Metchley Manor is calculated as follows: ( (261 Excellents x 5) + (23 Goods x 4) ) ÷ 284 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Kim-Marie Newton

Kim-Marie Newton Newton

Job Title: General Manager

I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.


Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.


I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.


I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.