Metchley Manor

5 Church Road, Edgbaston, Birmingham B15 3SH
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9.9 92 Reviews
  • Metchley Manor, Birmingham
Metchley Manor in Edgbaston provides expert care for older adults in luxury surroundings. The team offers high-quality residential, dementia and respite care, as well as compassionate end of life care.

Residents can enjoy stylish lounges, a welcoming café and a stunning collection of en-suite bedrooms. The varied activity programme includes outings to local areas of interest and exciting events in the home or its beautifully landscaped gardens, so there is always something to do.

The passionate and dedicated team ensures that all residents’ individual needs and requirements are met, whilst encouraging residents to stay active, make new friends and pursue their favourite hobbies so they continue to live meaningful lives.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Metchley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim-Marie Newton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Metchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,099
    • Self-Funded Residential Dementia Care from £1,269

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Metchley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Metchley Manor Reviews (92)

Total of 92, showing 81-92
9.9

Metchley Manor has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years. Over all time Metchley Manor has 92 reviews.

Overall Experience

  • 77
  • 14
  • 0
  • 1
  • 0

Date Published

92
5
14
24
68

Review from Valerie H (Sister of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.
If I needed to, this is where I'd come.

Reply from Lewis Sluman, Digital Marketing Executive at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team.


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Review from Kate B (Daughter of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum receives is excellent. After 4 months in Reminisce Mum looks so much better. The food is excellent, lots of activities and outings a couple of times a week. Dementia residents are encouraged to join in activities downstairs as well and Mum loves the singer/music they have each week.
The whole building is spacious and welcoming and feels like home from home with traditional comfortable furnishings and carpets rather than being too modern and clinical. Nothing is too much trouble and they are adaptable and flexible. I am encouraged to phone or visit whenever I like and can take Mum on outings anytime. A lot of Reminisce staff seem to have been there a good few years and tell me they view residents as 'family'. They are experienced, kind, caring and compassionate and seem to have endless patience and reassurance. Not only the Reminisce staff - the administrative staff also are very supportive and take an active interest.

Reply from UK Marketing, Marketing Assistant at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Charles C-B (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed my career and current involvement at Sunrise.

Reply from UK Marketing, Marketing Assistant at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Ron S (Brother of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our sister/sister-in-law has been at Sunrise of Edgbaston for 9 months. We are delighted with the care she receives. The staff are kind, courteous and patient with her. They understand her condition of vascular dementia and treat her accordingly. She has integrated well because of the care and friendliness
she receives. We are more than satisfied with everything.

Reply from UK Marketing, Marketing Assistant at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Shelley B (Cousin of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult to find a suitable home from home for my cousin who had lived in a beautiful flat with her mother. After her mother's death, we searched and searched finding every place totally unsuitable.
Then we were told about Sunrise Edgbaston. I had no expectations this time as we looked around
but after a tour plus a long conversation with the wonderful manager and head of nursing I knew it was just right, especially as there was no smell as we entered the hallway which we had found in other homes we looked at. My cousin was hard to sway but after a visit and meeting with the manager and nurse, she signed the documents.
Sunrise has been amazing the care, nursing friendliness and food have been faultless. The staff go out of their way to care and spend time listening to my cousin never in a hurry or brush her off. Every concern is shared with me by a phone call and my calls are always returned.
My cousin has improved since entering the home, her demeanour is good.

Reply from UK Marketing, Marketing Assistant at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Steve M (Son of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit, I am always welcomed by the concierge who knows where my relative is. The cafe area is very good and allows us to sit and talk whilst not interrupting any activity in the lounge or disturb other residents watching TV. I have been impressed with the number of staff always moving about,
they all acknowledge my relative by first name and any questions I have, had have been answered or referred to someone else who has answered them.
The restaurant is always bright and well set out for dinner, putting some hotels to shame but giving the residents the feeling of being in a restaurant, not a school dinner hall. The menu is always available on the table and well set out. Staff are available to help if residents have difficulty eating.
The room is very smart, modern and private.
I think Sunrise Edgbaston was an excellent choice for my relative as she receives the care she needs to get throughout the day.

Reply from UK Marketing, Marketing Assistant at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Susan S (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to the Reminiscence Unit at Sunrise of Edgbaston on January 3rd 2017. This followed the sudden closure of the care home she was in. It is still early days but so far we are so pleased with the welcome we have all had from the staff, who are unfailingly cheerful, polite and reassuring.
The Dementia Community Relations dealt with the clerical and financial side of things efficiently and everything seemed to go really smoothly.
It is such a relief that all the staff on the Reminiscence Unit are trained in dementia care and they are so quiet and gentle with the residents. The unit is calm and peaceful and every effort is made to maintain the dignity of the residents. My mother is starting to settle in her new surroundings and we feel confident that she will be well cared for.
Our aim for her is that she will be "contented" and we think this may be achievable at Sunrise.

Reply from UK Marketing, Marketing Assistant at Metchley Manor

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team


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Review from Wendy L (Daughter-in-law of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Frequent complaints to the management with regards to the laundry service have resulted in little or no action. There is a definite lack of communication with the management and carers. The carers do their best they can. There is no liaison with the care home and family regarding mothers care and what
is happening to her. Mother appears to pay an extortionate amount of money to either sit in her wheelchair asleep or be on "Bed Rest" asleep, she has not been outside of the home since she has been here two years except when family take her to hospital appointments.

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Review from Jo T (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took my parent a couple of days to settle in, but by the end of the two week respite, my parents were looked after wonderfully. They had put on weight, more talkative and generally full of life. It was a pleasure to pick them up. We will be using Sunrise again. The girls were fantastic.

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Review from C P (Friend of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good homely surrounding. My only criticism would be not enough staff seem to be around on Saturdays. A long time waiting around to be taken to toilet and to room from dining room, on one occasion recently no alarm call bell on her, it was accidentally sent to laundry on an item of clothing and a replacement
wasn't available for several hours. This is bad practice. Your staff work very hard but need extra support.

Reply from UK Marketing, Marketing Manager at Metchley Manor

Thank you for taking the time to review Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team


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Review from Yvonne O (Cousin of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

very pleasant staff, wonderful surroundings. Rooms are large airy, good natural lighting. If I needed care facilities I would certainly consider here.

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Review from A L (Friend of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Five of us visited our friend to celebrate her birthday, although deteriorating with dementia she is well cared for with kindness and dignity. We had lunch with her which was excellent and very good value for money. The only negative aspect which has happened before is that at the change over of staff
period (2-2:20ish), there was a very long wait for the resident to be taken to the toilet which distressed her.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Metchley Manor is calculated as follows: ( (261 Excellents x 5) + (23 Goods x 4) ) ÷ 284 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Kim-Marie Newton

Kim-Marie Newton Newton

Job Title: General Manager

I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.


Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.


I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.


I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.