Abbey Park Nursing Home has a Review Score of 9.6 (9.584) out of 10, based on 16 reviews in the last 2 years. Over all time Abbey Park Nursing Home has 100 reviews.
Review from Lisa B (Daughter of Resident) published on 31 January 2025
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Review from K W (Granddaughter of Resident) published on 17 January 2025
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Review from D A (Husband of Resident) published on 27 September 2024
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Review from Mary D (Daughter of Resident) published on 15 August 2024
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you so much for taking the time to leave a review. We will pass on your kind words to the care staff on both Avon and Arden. We were really happy that we were able to offer both Mum and Dad a placement at the home so they could spend their time together
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Review from Steve Q (Son of Resident) published on 8 July 2024
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Review from Paul T (Son of Resident) published on 1 July 2024
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Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home
Thank you for taking the time to leave your review. Your kind words are so humbling and these will be passed onto the care team who will be delighted to hear such positive feedback. We understand it is a difficult decision to make for your loved one when needing to find full-time care. We are truly honoured by your feedback and thrilled that Mum has settled so well at Abbey
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Review from D T (Daughter of Resident) published on 25 June 2024
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to review the home, it is lovely to hear such positive feedback and we will ensure this is passed onto the staff. We quite often listen to your singing at lunchtime, the residents thoroughly enjoy your company and you always manage to make them smile and laugh.
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Review from T W (Niece of Resident) published on 31 January 2024
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. We are delighted to hear that your aunt has settled well into the home. We will ensure we pass on your positive comments to the staff who I am sure will be very happy to hear such lovely feedback.
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Review from N W (Son of Resident) published on 6 September 2023
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Review from Jodie S (Daughter of Resident) published on 15 August 2023
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. We will pass on your kind words to the team.
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Review from C P (Daughter of Resident) published on 14 August 2023
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. We will pass on your kind words to the team on the Arden unit.
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Review from Sohail B (Son of Resident) published on 2 August 2023
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. It is always lovely to hear positive comments so we will ensure these are passed onto the staff and management team.
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Review from R H (Stepson of Resident) published on 31 July 2023
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. I will ensure your kind words are passed on to the care team.
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Review from Joanne O (Daughter of Resident) published on 26 July 2023
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. It is lovely to hear your kind words, which I will ensure are passed on to the care and management team.
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Review from Zala B (Daughter of Resident) published on 13 July 2023
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Reply from Samantha Williams, Area Manager at Abbey Park Nursing Home
Please be assured we take all feedback very seriously. I am aware of several complaints that you have made to the home and external bodies during your mother’s stay at Abbey Park, in relation to both care and management concerns, all of which have been thoroughly investigated at home level and via CCG, CQC and Safeguarding. I am also aware you been kept informed of findings and outcomes following any investigation. It is important to note that the home has never been requested to take any action in relation to your mother’s care, however, the Home Manager adopts a positive approach to all concerns raised to consider ways to continually improve the service.
The Home Manager is very experienced and alongside her team, work well together to ensure the home is safe, monitored and that residents are supported appropriately. I am sorry you do not feel this has been your experience but to offer you reassurance, the Home Manager is currently working in partnership with local CCG to achieve a positive outcome for all parties involved.
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Review from C M (Granddaughter of Resident) published on 27 April 2023
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to leave such a lovely review. I will pass on your wonderful comments to the team.
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Review from Rich C (Son of Resident) published on 22 August 2022
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Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home
Thank you for taking the time to complete a review. It is lovely to hear such positive feedback and the staff will be humbled by your kind words which I will ensure are passed on to the team.
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Review from Stuart J (Husband of Resident) published on 11 August 2022
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Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home
Thank you for taking the time to leave a review. It is lovely to hear such positive feedback and we will pass your kind words on to the team
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Review from J S (Daughter of Resident) published on 11 August 2022
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Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home
Thank you for taking the time to leave this review. Your review is heart-warming to read, thank you so much, your comments will be shared with the team who I am sure will be humbled by your kind words.
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Review from Caroline G (Daughter of Resident) published on 11 August 2022
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Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home
Thank you for taking the time to leave this review. Your review is heart-warming to read, thank you so much, your comments will be shared with the team who I am sure will be humbled by your kind words
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The Review Score of 9.6 (9.584) out of 10 for Abbey Park Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.691 for Abbey Park Nursing Home is calculated as follows: ( (153 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 188 Ratings = 4.691
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.893 Points relating to the number of positive Reviews for Abbey Park Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 15 Positive Reviews ÷ 16.8 = 0.893
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2019
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