Review from Peter B (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Over the past few years, we had both our Mum and our Dad at Abbey Park and both of them enjoyed the very best of care. We are confident that they were well looked after, and we also appreciate the way in which we were welcomed whenever we were able to visit. Even during the pandemic, they made every

effort to allow us to see Mum. All of the staff go over and above what is expected of them and we would have no hesitation in recommending Abbey Park, as a very suitable alternative to living at home, when this is no longer safe or possible.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your kind words, it is lovely to hear such positive feedback, we will pass your kind words on to the team

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Review from Mark G (Son-in-law of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Following her peaceful death I write this as I reflect on the care my Mother-in-Law received at Abbey Park over the years. The first thing to say is that overall the care she received was exceptional, truly exceptional! I have experienced a number of care facilities in relation to the care of my own

Mother and none of them came close to that delivered by Abbey Park. As I reflect this level of care so clearly comes from the top and permeates through the staff. The Home Manager and her staff cared for my Mother-in-Law with such wonderful compassion and skill it is hard to describe it adequately. We never had any doubts that she was being looked after as if she was their own loved one. This reassurance made us all as a family supremely confident that she was in the best place and living her life in the best way possible. Thank you Abbey Park, the Home Manager, and the staff. Absolutely brilliant!

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to leave this review. Your review is heart-warming to read, thank you so much, your comments will be shared with the team who I am sure will be humbled by your kind words.

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Review from S Q (Daughter-in-law of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My father-in-law stayed at Abbey Park for a few days for emergency respite. The staff were friendly and couldn’t do enough for him, checking if he was comfortable or needed anything. Management were very friendly and answered any questions we had. Very clean and tidy and good options for food. Overall

the experience for my father-in-law was fantastic, couldn’t ask for a better place for respite!

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your kind words, we will pass these on to staff members.

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Review from Anne P (Niece of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience

My daughter and I visited my aunt on Saturday and were met by friendly staff. We were impressed by how clean and fresh the complex was. My aunt’s rooms were spacious and contained everything she needs. We had a tasty meal in the dining room. My aunt enjoys the activities on offer and seems very happy

here.

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Review from Ray C (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

We initially considered, following a glowing reference, Abbey Park as residential accommodation for Dad. However, unfortunately, his health deteriorated after two spells in hospital, and he required nursing care. The Arden Suite team were amazing; compassionate, loving and caring for both Dad and the

family. On arrival from hospital, Dad, ninety-seven, and the family were welcomed with a kindness that continued throughout his all too short stay. His end-of-life care was exemplary. This nursing team is supported by excellent administrative, welfare and kitchen staff. The complete Abbey Park Team create a peaceful, thoughtful, dignified, and Christian family atmosphere in which we had total confidence. Thank you.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you for your feedback, it is lovely to hear how well dad settled in and we will ensure your kind words are passed on to the team who I am sure will be humbled by your kind words.

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Review from John N (Son of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience

We are more than happy with the care my mother receives at Abbey Park. She is well looked after and all the staff know her well and she is spotlessly clean. We have great admiration for all the staff. They work extremely hard and are always very pleasant.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for your review, your comments have been shared with the staff.

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Review from D A (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience

I cannot fault the care my mum had at Abbey Park. Sadly she was very poorly when she was moved from hospital to the care home and she passed away after only 2 weeks. But the care she received was fantastic - nothing was too much for the staff. They treated her in such a dignified way, talking to her

so kindly and making sure she looked lovely. They were so kind to me too and took the time to support me after mum died. Huge thanks to all.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for your kind words, although only with us for a short time, I am pleased to hear your experience was a positive one.

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Review from C E (Granddaughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience

I could not speak more highly of Abbey Park and the staff there. Sadly my association with the home was short - but the staff - especially the care home manager and several others in particular - went above and beyond to ensure my Grandad was comfortable in his final days. The home itself is very safe,

clean, welcoming, and bright, with a peaceful atmosphere and beautiful rooms. The staff care and they treat each resident as an individual, not just numbers. The manager worked so hard to help facilitate my Grandad’s move - and we were just in time. I wouldn’t hesitate to recommend Abbey Park to anyone - and I will never forget their kindness.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so very much for your kind words, I am so sorry we did not get the opportunity to get to know your grandad better.

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Review from B W (Daughter of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience

From the moment my mum entered Abbey Park the staff, both carers and admin were so helpful and accommodating. Nothing was too much trouble. The staff also made sure that my dad was okay even though they didn't have to. All my family would like to thank you all from the bottom of our hearts for providing

my mum with such excellent care.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for your kind words, we really appreciate it.

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Review from N F (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience

Dad came to Abbey Park on 22nd July straight from hospital. The care and attention he has received since he has been here has been wonderful. I can't praise the staff enough.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for taking the time to review our home, we really do appreciate your time, and I am so pleased to hear you are pleased with the care we provide.

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Review from Paul F (Son of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience

From the moment dad moved to Abbey Park, I breathed a huge sigh of relief. For nearly 5 years, dad received fabulous care and was incredibly well looked after. I have found the manager to be so very kind and compassionate, always looking to do the right thing to enable my dad to have the best possible

quality of life. The staff have always been of the highest standard, have been calm and unflappable at all times, down to earth and gentle.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for finding the time to leave us a review during what is already a very difficult time for you and your family. I am so pleased we were able to offer you and your family the care your father needed.

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Review from Paul G (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care provided - especially under the current covid visiting restrictions. The person who arranges the visits is extremely helpful and always goes the extra mile to ensure my contact visits are the best possible under the circumstances. All the care home staff I talk to

are extremely helpful and talk of mum with affection. I look forward to being able to pop in and just visit mum soon.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for taking the time to leave us a review. I am delighted to hear that you are enjoying your visits and we look forward to the time when there are no restrictions.

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Review from Patricia H (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care, all the meals are great and all the staff care caring and pleasant. Contact at all times with relatives.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you so much for taking the time to complete a review. Your comments will be passed on to the team.

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Review from Carol W (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

Since my mum came to Abbey Park she has had nothing but the best of care and attention. She loves all the staff and is very happy here even through her hard times, all the staff cared and looked after her needs which helped her to get back to where she is today, we cannot thank you all for the way you

look after our mum. We would highly recommend you all.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Your review is heartwarming to read during these challenging times, thank you so much, your comments will be shared with the team.

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Review from Linda C (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

Mum is very happy in Abbey Park. She is looked after so well and nothing is too much trouble. We are always kept up to date with her care.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review, your comments will be shared with the team.

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Review from Chris O (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience

I want to say thank you to all the wonderful staff for the absolutely fantastic care that was given to my recently deceased mother for the last five years. I have, myself, worked in mental health care for some years, and am aware of many of the difficulties involved. I spent a long time choosing which

care home would be the most pleasant, suitable and comfortable for Mum as her dementia progressed, and can only say how gratified I am that I chose Abbey Park Nursing Home.
She has always, without fail, been treated with the utmost respect and dignity by all of the terrific staff there and I am truly grateful to all of them. It was a huge effort to get her out of hospital and home to Abbey Park for her final thirty days but was definitely worth it. She eventually passed away peacefully and painlessly, which would not have been the case had she remained in hospital.

Reply from Tina Thompson, Home manager at Abbey Park Nursing Home

Thank you for taking the time to complete a review. We are so pleased we were able to offer you and Mum a dignified and respectful end to her life, she was a huge part of Abbey Park, a remarkable woman and we always remember her with kindness and love.

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Review from Laura S (Niece of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

Our aunt moved to Abbey Park for the last few weeks of her life and received compassionate care from the skilled nurses and carers at Abbey Park. She was treated with dignity and respect and staff did all they could to ensure we could visit regularly (and safely). Thank you to all the staff involved

in her care.

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Review from Sarah Y (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

My dad came to Abbey park for end of life care after he was too ill to be at home. Although it was awful knowing he wouldn’t come home, I cannot recommend this home highly enough. He had a lovely room that was very bright and very clean. The staff went above and beyond to take care of him. Because of

COVID, I couldn’t visit him, but they kept me up to date with his daily life. My dad had terminal cancer and vascular dementia, but the staff made sure he was washed and clean-shaven every day which to us as a family and my dad meant the world as he was a very proud man. I was called in on numerous occasions because he deteriorated so much, and every time the staff were very caring and came in to check I was ok and ask if I needed anything. My dad was always very clean and in clean pyjamas every day. I also know that when he was near his time, staff members would pop in and sit with him. I can’t thank everyone enough for the wonderful care they took of my amazing dad.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so much for taking the time to express your thanks for our care for dad at what is a very difficult time for you. Your comments will be a positive boost for staff, that they made a difference to you and your family.

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Review from K B (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

I have been very happy with Abbey Park care and staff, they go above and beyond to keep all residents safe and happy. My mother has settled well which gives me great peace of mind. I viewed lots of homes around Coventry and this was the only one I wanted her to be in.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you so much for your lovely comments, we will be sure to pass these onto staff who I am sure will be humbled by your kind words.

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Review from A B (Granddaughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience

Since visiting my grandma for the first time at Abbey Park, I was amazed by the excellent staff and facilities. It's unlike any other care home and is the best. I am impressed by the fantastic communication skills, whether that be watching a video of grandma singing on Facebook or receiving a letter

of the latest updates. Thank you for always keeping our loved ones safe.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you so much for your lovely comments. We will be sure to pass these onto staff who I am sure will be humbled by your kind words.

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Abbey Park Nursing Home

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