Review from Fiona P (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience

We chose this home for my dad as when we looked around it, the feeling was warm and the staff were lovely. We were not disappointed. My dad passed away in March and the last 10 months he was with Abbey Park were the nicest since his dementia was diagnosed. We genuinely felt like he was in a home from

home. The staff not only looked after my dad but they got to know the family too and my mum always enjoyed visiting, being able to make a cup of tea and never felt that anything was too much trouble from providing updates or inviting her to join in the activities too. I know mum misses the staff at Abbey Park as I do too. They made my dad's dementia bearable and treated my dad in a kind, loving and respectable way. Well done Abbey Park I would recommend you to anyone.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your kind words. I am delighted that we were able to support you all at the difficult time. Please do feel free to visit once this pandemic is over, you would be most welcome.

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Review from Susan D (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

I have been overwhelmed by the care and compassion shown during the Covid outbreak. My mother was critically ill and we thought we were about to lose her. We asked for her to be moved back home to Abbey Park to be with familiar staff when we could not be with her. They did not hesitate and made all

the arrangements quickly. They have been exceptional in supporting her recovery and giving us honest information about how she was. It was such a pleasant surprise to see her in the garden singing and enjoying the outdoors in the video. Well done Abbey Park and well done Mum. We are eternally grateful.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your kind words. We are delighted that we were able to support you and care for your mother during this difficult pandemic.

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Review from Tony M (Son of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

All the staff at Abbey Park that I have seen or been in contact with on my visits have always left me feeling as if my dad is being left with family members. They tell we what he has been up to, what he's eating and drinking, and how his behaviour has been. They are also keeping us up to date on his

health and how he feels about being in Abbey Park. The videos on Facebook are brilliant. I can see the changes in him since lock down and there has been a great improvement in him.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your review. I am pleased that you have seen an improvement in your dad. We look forward to seeing you again soon.

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Review from Evelyn K (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

My mum is a resident at Abbey Park and I can't say how grateful our family are for the fantastic care and love that has been shown to her and our family. They really go out of their way to keep residents safe and happy and entertained. Also they keep family updated on our loved ones. 100% recommend.

They are true angels.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so much to you and your family for your continued support of Abbey Park, both in person and on social media - we are truly grateful.

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Review from L C (Wife of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident since Oct 2019. The standard of care he is receiving is high. The staff are trained to a high standard and this is evident in their interactions with the residents, some of whom display challenging behaviour. I am always welcomed with a smile and relatives needs are also

taken into account and help offered with emotional issues during difficult times. Abbey Park is a homely care home, home from home where my husband is happy and safe.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so much for your kind comments; I will be sure to share these with my colleagues. It is heartening to hear you are always welcomed with a smile and your needs are taken into account as well as your loved ones.

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Review from Erica Y (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience

When mum's needs increased, we had to move her from a residential care home where she was settled and happy, to nursing home care. This was stressful for all of us, but we needn't have worried. From the start, mum has received exceptional care at Abbey Park and has been treated with the utmost dignity

and respect. All the carers and nurses are unfailingly patient, kind and helpful to mum, and allow her to make her own choices about what she does day by day so far as she is able. As a regular visitor, I am always greeted by name on the unit, and I feel that I too am well cared for by the staff. It is a massive relief for us to know that mum is receiving such excellent care.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you for your lovely review and comments, it is great to hear such positive feedback and I will ensure these comments are passed on to our wonderful care team.

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Review from G C (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

As a family, we had always said that our mum, who suffered from dementia, would never go into a care home and cared for her ourselves for a number of years following her diagnosis. However, following an operation, this was no longer possible. Whilst this was devasting for us we felt fortunate to have

found Abbey Park. Mum was only there for a month before she passed away, but in that time the care she was shown was exceptional. All of the staff treated Mum with the utmost kindness and compassion and went above and beyond what we could have expected, such as ensuring that her favourite music was always playing. We were able to stay with her constantly during her final days, which the staff ensured were peaceful and dignified, and for that, we will be eternally grateful. As a family, we were shown the same level of kindness and respect at the most difficult of times. We wouldn't hesitate to recommend Abbey Park to anyone.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you so much for your kind words and taking the time to complete this review. I am delighted to hear of the high standard of care your mum received whilst at Abbey Park. We pride ourselves on the staff and the care we deliver and this review is a testament to both of these. Your kind words will be relayed to the staff who I am sure will be humbled.

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Review from Keith M (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff are always pleasant and welcoming.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the excellent care and support provided in Abbey Park. The team will be delighted to hear how highly you think of them.

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Review from Rhonda D (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience

Amazing caring staff who ALL go above and beyond to make residents feel like an individual, including our dad. We could not have dreamed of a better more caring place. Thank you all from the bottom of our hearts. Abbey Park really is a beautiful and special care home.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you for your lovely review and comments, it is great to hear such positive feedback and I will ensure these comments are passed on to our wonderful care team.

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Review from Danielle D (Granddaughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

You have been amazing for my nan, the love and care from all the staff couldn't be better. My nan has improved massive amounts since moving in thank you very much

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you for your lovely comments. It is lovely to hear how well your nan is doing and that she feels well cared for. We all appreciate you taking the time to provide this feedback.

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Review from Bridget T (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Abbey Park are fantastic, caring and considerate. My mum's care is exceptional and they care about the family's needs too. I was visiting from the USA and they gave a lovely surprise welcome for me and the rest of our family. The staff went above and beyond their daily routine and we truly

felt welcomed. Thank you all.

Reply from Julie Rogers, Admin Manager at Abbey Park Nursing Home

Thank you for sharing your experience of Abbey Park. I am so happy to hear that your visit from the USA was so welcoming. We will ensure your lovely comments are passed onto the staff

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Review from S P (Granddaughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

Only lovely things to say above the experience we have had with Abbey Park Nursing Home. The carers are so friendly and the facilities are so wonderful. They treat my Nan with so much love and care and have helped to settle in wonderfully. Thank you so much to all the staff.

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Review from Chris K (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

My family and I are thrilled with the care given to our mum. She's happy and well cared for every day which is a great relief for all of us. The staff at Abbey Park are amazing and we appreciate all they do.

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Review from V W (Daughter-in-law of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

Always a friendly atmosphere, warm and welcoming. Staff are very polite and always positive.
Meals are very nice plenty to eat and drink throughout the day.
Plenty of entertainment and things to do with activities available.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for sharing your experience about Abbey Park. It is great to hear that our team are polite and always positive.

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Review from Ian W (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

Very good care home, staff are caring and attentive. Well run and organised.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the excellent care and support provided at Abbey Park. It is wonderful to hear that the staff are caring and attentive.

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Review from Dale W (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

My dad seems to love it here.
The staff are so friendly, my dad seems to have settled in OK. His room is lovely, the food is fantastic.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the excellent care/support your dad receives at Abbey Park. I am pleased to hear that the staff are friendly and that the food provided is fantastic. I am sure that the staff team will be delighted to hear such positive comments.

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Review from Trevor W (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

Excellent service provided and facilities. Lovely meals and attentive staff.
Staff looked after my dad when he fell ill and went into hosptial.
Doctor makes frequent visits and all staff keep you informed about everything. Good variation of entertainment.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the excellent service provided at Abbey Park nursing home. The team will be delighted to hear how highly you think of them.

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Review from Pauline H (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience

Our Dad spent almost a year at Abbey Park. We could not have wished for better care and attention for him. We cannot thank the staff enough, in all departments, for the compassion, love and attention our Dad received, which was second to none. He was always treated with respect. Sadly he has now passed

away and through this difficult time, we felt supported by all the staff. We would not hesitate to recommend Abbey Park.

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Review from Kerry S (Niece of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience

Great, caring staff at this nursing home. My uncle's needs were always put first. Our family was always made welcome and there was a good choice at mealtimes. As a family, we were also able to have lunch with my uncle. I would recommend this home.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank for sharing your story about Abbey Park nursing home. It is wonderful to hear that the staff are caring and your uncle’s needs are always put first and that you are able to have lunch with your uncle.
I will pass your lovely comments to the team.

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Review from Jacqueline F (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

I am always extremely impressed by the care my mother receives from the carers and nurses. She is treated with care and dignity even though very difficult for her to join in activities she is always included in events such as tribute artists which are her favourite and such a good idea. Her personal

care is second to none, she always looks good and feels safe. Overall excellent.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you very much for sharing your experience of Abbey Park. It is wonderful to hear that your mother has received excellent care and that she always looks good and feels safe. I will pass this lovely comments to the staff team, they will be delighted with your comments.

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Abbey Park Nursing Home

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