Review from V B (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and attention my mother receives from the carers and nurses. She is looked after so well with care and dignity at all times. They take care of her personal care extremely well and she always looks well groomed at all times. They also make sure my needs are included and

I feel that my mother is in safe hands.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the care and support your mother has received in Abbey Park. I am pleased to hear that you find our care team so caring and that you feel your mother is in safe hands. I will be sure to pass your lovely comments to the staff team.

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Review from Clair H (Great-Niece of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience

My aunt passed away this morning in the care of the staff at this nursing home. The care she has received has far surpassed that which we had hoped for. She was treated with care, compassion and dignity during the short time she spent there, following a long stay in the hospital. We are so grateful

that this was the place we chose for her for her final days.
We were provided with endless cups of tea, somebody to listen to us and support us throughout this sad time.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you very much for sharing your comments about your Aunt’s time at Abbey Park. It is great to hear that she was treated with care, compassion and dignity during her stay. I am humbled to hear that the team were able to support you and the rest of family during her end of life journey. I will be sure to pass your kind comments on to the team.

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Review from Heather W (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience

The staff at Abbey Park are the most caring people I have ever met. All staff from management to maintenance seem to know my mother by name and never pass here by without speaking. The care that she gets is second to none. Her care is carried out with complete regard to her dignity at all times. Nothing

is too much trouble for these loving carers.
The home is spotlessly clean whenever we visit, there is a good programme of activities and residents are gently encouraged to join in regardless of their capabilities.
I feel that we as a family were really fortunate to find a place for Mum at Abbey Park and would recommend it to anyone.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for this lovely recommendation. It always gives our staff a boost to see the results of their hard work and dedication and see the positive impact they are having on residents, relatives and friends.

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Review from Clare N (Granddaughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

The staff are amazing. They go above and beyond. The love and care they gave to Nan was outstanding. I wish my nan had been brought to this care home earlier than she was as she really settled and relaxed.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to pass on your very kind comments regarding the care your Nan received from us. We are always grateful for feedback which helps to inspire our staff to carry on their amazing work.

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Review from Kerry S (Daughter-in-law of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

My father-in-law like a part of the family at Abbey Park. Loved the food the carers and management were great, nothing was ever too much for anyone there.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your lovely comments. We all appreciate you taking the time to provide this feedback, it always lifts our staff when they see they have had such a positive impact on residents and families.

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Review from Janice V (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

My mam has now sadly passed away bu I would just like to say that her stay at Abbey Park Nursing Home was amazing. The staff looked after her extremely well providing her with a good quality of life. She was very happy and loved all the care team.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so much for taking the time to write this review of your Mam’s care at Abbey Park. To describe the care she received there as amazing is very high praise; one the team I know will be so proud to hear.

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Review from Tony C (Husband of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff for their care, concern and love for my wife. She was turned and made comfortable with delicacy and respect.
The room was rearranged to enable my wife to see out of the window. As my wife had problems eating and drinking she was encouraged by being given alternatives to the

'set' menu, and by the way, the staff administered the food and drink.
They would spend time talking to her and hoisting her into the lounge for a change is aspect and company. She was fully dependant on the staff and was cared for with the love as of a family member.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your kind comments about how well the team at Abbey Park have cared for your Wife.
It is wonderful to hear that we have encouraged her with food and drinks and ensured she was given alternatives to meet her needs.
I will be sure to pass your lovely comments onto the team who will be delighted to receive them.

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Review from Kim W (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

After my father moved to Abbey Park one year ago, we soon came to realise this company's care and attention is first class.

Though he won't get better, his mental and physical state is 100% better.
We are delighted with this home's care.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your wonderful comment about Abbey Park. We feel very privileged that you feel that MHA’s care and attention is first class. The team work very hard and will be very delighted to hear your lovely comments.

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Review from Jo A (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

If you want a care home with the most wonderful staff, a proactive and attentive management team then do please consider Abbey Park in Humber Road Coventry.

For the time that our mum was a resident at Abbey Park, we witnessed compassion and care from every member of the wonderful team there. This

gave us all peace of mind knowing that she was so well taken care of when we couldn’t be there.

Thank you to them all, we will never forget your kindness to our mum.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your lovely comments about the care and support your mum has received in Abbey Park. It is wonderful to hear that you experienced compassion and care from every member of the team. The team will be very pleased to hear this.

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Review from Patrick B (Son of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

Following an extended hospitalisation of 22 weeks, my mother was discharged to another care home for assessment and reablement. We saw a gradual worsening of that establishment due, in no small measure, to the very low staffing. Mum was only having showers on a twice or three times a week rota so we

resolved to seek a better home for her. The family visited a large number of homes so that we could get a feel for what was available.
It soon became apparent that Abbey Park was head and shoulders above the other homes that we had seen and the family of five children unanimously agreed that this home was the best. Mum was assessed and accepted. She had a daily shower which is what she had always been used to and all of the staff were efficient.
There were certain staff members in the "Dream Team" as we christened them who went well beyond their duties spending time with mum polishing her nails and generally fussing over her as though she was their Nan which we all wanted.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the care your mother receives in Abbey Park. It is wonderful to hear that the staff were able to offer your mum the care she required and was used to. I am sure the staff will be delighted to hear such positive comments.

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Review from Ruth D (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

Abbey Park is excellent and a shining example of what a care home should be. After a serious accident mum, who had been a very independent lady, needed a lot of extra care and although it was a difficult decision, we feel privileged and grateful to have found this home. We were welcomed as a family

and mum was treated with the utmost dignity and respect by all staff, who went above and beyond our expectations. Mum was always well cared for and the staff were superbly kind, caring, efficient and had a good relationship with mum.
They noticed if she was unwell and acted very promptly. Her personal, physical and all her medical requirements were dealt promptly and kindly. We could leave mum knowing she was being so very well cared for, which helped immensely. We will be eternally grateful to all staff for their wonderful care of mum. It was the very best we could have hoped for. We could not recommend this home highly enough and so comforting to know mum had the best care around.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your wonderful review about the care and support your mum has received in Abbey Park. It is reassuring that you find our team kind, caring and efficient. It is lovely that we were able to take a weight off your mind and you were able to leave mum knowing she was being very well cared for. The team will be very pleased to hear that this is how you feel.

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Review from Dorothy P (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

Mum was only a resident for a couple of months - however, we were all very impressed from the start.

Consistency is the key - in cleanliness, quality of food, general and specific care, environment, all the staff, organisation, well staffed, attention to detail and adherence to protocols and care-packages.

A warm, loving, caring place to be whether you were resident or visiting.

We couldn't have found a more caring team and environment.

As a family, we were, and are, fully appreciative of all they did for Mum and all that we could see for the other residents. We were very frequent visitors and the observations were absolutely consistent.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to tell us about the excellent care and support that your mum has received in Abbey Park. It’s lovely to hear that Abbey Park is a warm, loving, caring place for residents and visitors.

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Review from Clare R (Daughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience

My mum spent the last two months of her life at Abbey Park Nursing Home, receiving palliative care as we could no longer manage her condition at home. From day one we were all made to feel welcome and nothing was too much trouble, which was greatly appreciated during this transitional period of mum's

care. When I was unable to visit, I was able to chat with a member of staff, who had actually worked with mum during the day, over the phone. If staff were particularly busy, I was always invited to phone back later for reassurance. Hand overs between shifts were always on point and I was given a thorough account of how mum was. Certain staff were exceptional and treating mum as if she was their own mother, (in an appropriate way of course) which was comforting to us all. I spent mum's last few days with her without going home, and I was looked after and supported with the genuine compassion that was extended to my mum. I would really recommend Abbey Park as a care facility for your loved one.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for sharing your experience of your mum’s end of life care in Abbey Park nursing home. It is lovely to hear that our team were able to help provide a good end of life experience for mum and yourself. I will make sure to pass your heart warming comment onto the staff team who will be delighted to receive them. Once again thank you for taking the time to tell us about this in what I am sure is a difficult time for you.

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Review from R P (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

Management and staff were always willing to listen to our concerns and act upon them. Accommodation allowed our mother to be as independent as she was able - doing her own breakfast/drinks/medication. The sitting room with kitchenette, bedroom and bathroom made it less like giving up her own home than

a care home bedroom only. Care at the end of my mother's life was excellent.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to complete a review for Abbey Park. It is lovely to hear how the facilities and the independence promoted by staff made Abbey Park feel like home for your mother. I will be sure to pass on your kind comments to the team.

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Review from Edward P (Son of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience

Outstanding service provided to my mum and our family. The care received was outstanding and nothing was too much trouble. The room was always clean and comfortable and my mother was very happy here, she was treated with dignity and respect. My family and I were kept up to date on her care and this

was very much appreciated, no question was too small or silly and the management and staff always had the time to talk to our family. Abbey Park was always clean when we visited and staff were on hand to clean up any spills my mother had in a timely manner. What stood out most for our family was the sympathy, care and support they provided through a difficult time to both my mother and our family. Even though the home is a busy one the staff and management took the time to talk to us and check we were OK, I'm sure this is above and beyond their job roles. The staff at this home made a difficult time more bearable and for that, we will forever be grateful.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so much for your comments about the care your mum received at Abbey Park. To describe the care as outstanding and nothing being too much trouble is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.

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Review from Martin S (Nephew of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience

I visit my uncle at least twice a week at Abbey Park, the staff are always very friendly and welcoming. My uncle is very well cared for and nothing is too much trouble for the staff. The gardens are lovely and the food always looks delicious and I am truly grateful to the amazing staff. Thank you all.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to tell us what you feel about your uncle’s care at Abbey Park. The staff will be so pleased to hear your comments.

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Review from Pat (Daughter-in-law of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident at Abbey Park for over 8 years. She has always been cared for very well, she is always clean and tidy and the nurses, carers and other staff all take time to take all her needs into consideration. She has just celebrated her 100th birthday and everyone went to a

great deal of trouble to help her and her visitors enjoy the day. The kitchen produced a lovely buffet and cake and it was good to see her able to interact and obviously enjoy the attention.

Reply from Ramla Saleh, Area Support Manager at Abbey Park Nursing Home

Thank you for telling us about the care and support that your mother-in-law receives at Abbey Park. It is really great to hear that she has celebrated her 100th birthday and her visitors enjoyed the day with her. The catering team will be delighted with your comment about the lovely buffet and cake.

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Review from Sammi O (Granddaughter of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience

I could not recommend Abbey Park anymore. The care my grandfather received was more than myself and my family could have wished for. He was treated with such a high standard of care and dignity throughout his whole stay.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the thigh standard of care and dignity your Grandfather received at Abbey Park, your praise is very welcome and is a real motivation to our team.

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Review from Graham B (Son of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience

Having never wanted to be in a position where we were no longer able to care for Mum it unfortunately became a reality last year due to an accident and during this time she had been in hospital and a nursing home both of which were not the right environment for her as she is fiercely independent so

when we searched for what we thought did not exist which is a good home with a fair degree of independence we were ecstatic to find Abbey.
During the time Mum has been at the assisted living self-contained flat everything we were promised during the assessment has come to fruition and despite running a very big home with many residents and members of staff, the home Manager always makes time to speak to you and seems to remember who your relative is which is quite an achievement in itself.
Mum seems as happy as she can be as she will always want to be back home but sometimes these things are not possible so this is definitely the next best thing for an independent minded person.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the care and support your Mum is receiving at Abbey Park, it’s fantastic to hear that we are getting it right and that she is as happy as she can be, it’s also great to know she is still able to be an very independent minded person.

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Review from P L (Daughter-in-law of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience

Our Mother-in-law has been at Abbey Park for a number of years and has always received excellent care.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to tell us about the excellent care your loved one receives, it is reassuring for the team to hear how highly you think of them.

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