Review from Kay R (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

Mum received exceptional care at The Meadows in Abbey Park Nursing Home. The warmth and respect shown by all staff carers, kitchen team, laundry staff, housekeeper and maintenance to the residents and their families are heartwarming. I was always confident that mum was receiving skilled and caring support

from the staff with the specialist skills needed to work efficiently with people living with dementia.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the exceptional care that your Mum received at Abbey Park. The team will be delighted to hear how highly you think of them.

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Review from Nicola O (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience

Staff on the Avon unit at Abbey Park Nursing Home look after my Mum very well. She is totally dependant on them for everything. Since being on Avon unit my Mum has gained a little weight as she is being well looked after and fed nourishing meals. The staff on Avon unit have welcomed me and my family

and are always ready to listen to any concerns we may have about Mum. The staff have taken the time to understand my Mum as she cannot communicate verbally, they recognise if Mum is agitated or content. Having my Mum in a nursing home is devastating for me but I am happy that she is in Abbey Park and wouldn't want her to move anywhere else.

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Review from Neil G (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother suffered from dementia and severe arthritis amongst other things. This made her confused at best on occasions and unable to get about without assistance. She transferred into Abbey Park Nursing Home in November 2016 and was there until her passing in January 2017. During this time, she was

treated with respect, care and understanding by all of the carers that I came into contact with (I was there nearly every day). When she stopped eating, either forgetting to or refusing to, she was treated with dignity and care in her final days. I shall be forever grateful for this.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to tell us about the respect care and understanding that your Mother received at Abbey Park, it is kind of you to tell us about it.

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Review from Lorraine P (Daughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience

I can not thank the care staff at Abbey Park Nursing Home especially on Avon. The care, love and support my mother was shown was outstanding. My mother died on the 15th February 2017 with her family around her. I could not of coped without the support I was given then and even now. The staff on Avon

were just fantastic. I would like you to thank them and if I could do anything in return to thank them please let me know.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

What a wonderful accolade to hear that you feel the team at Abbey Park delivered outstanding care to your Mother, I am so pleased that you all felt loved and supported.

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Review from Claire P (Granddaughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience

Myself and my family recently lost my nan on the 15th of February 2017. I can not thank the girls and the nurses who loved, cared and supported my nan enough during her time in Avon at Abbey Park. They gave my nan the best care and right up to her last breath they maintained her well-being and dignity.

They also supported us as a family during this very hard time and continue to do so. These ladies are amazing and I take my hat off to them for the great work they do in caring for our very special loved ones especially my nan.
You lot are our sunshine!

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

It is wonderful to hear how the team at Abbey Park loved, cared for and supported your Nan and the family and how much it meant to you, thank you for your kind comments.

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Review from Trish C (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience

I managed to secure a place at The Meadows, Abbey Park at the end of 2015, for my father. Dad had many health problems and he had been struggling for some time with his conditions and mobility. He moved from an assisted living flat and became a resident of Abbey Park. I was thrilled with all the staff,

his great room, the overall cleanliness, tasty food and whole ambience at 'The Meadows'. It always felt welcoming and calming on entering the building and all the staff were friendly, compassionate and very patient. Dad wasn't always an easy person, as the Alzheimer's had brought with it depression and OCD, but he did show his softer, friendlier side to staff, too. I never felt worried about leaving dad there as I knew that he was going to be looked after. When dad passed away, the staff were supportive and compassionate and I thank them all for making dad's final days as comfortable as possible. Bless you, all!

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you very much for sharing your Dad's time at Abbey Park care home with us. It is great to hear that he got on so well and that you never had to worry about leaving him. I’m humbled to hear that the team were able to make your Dad's end of life journey easier and hope it is a comfort to you to know how much he and his family were cared for.

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Review from Emma L (Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband lived at Abbey Park, after a stroke he was here for nearly 12 years. When I became ill myself I refused any other care home offer, the only place I would accept was Abbey Park. I am so lucky to live here.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

What better accolade can there be than to hear you chose to stay at Abbey Park when your own health failed after they previously cared for your Husband. Thank you for your lovely comments.

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Review from David H (Husband of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been here nearly five years. My husband is treated with dignity and care. He is tended by the carers several times a day and is always well kept (even if he won't allow them to shave him) His room and facilities are always clean. Nurses and carers are friendly and also care about us as

a family. I also find other members of staff from housekeeping/kitchen etc are extremely friendly and helpful. I can go home and not worry about him.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the care your Husband receives at Abbey Park. What a powerful comment the fact you can go home and not worry about him is. The team will be very pleased to hear that this is how you feel.

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Review from Sandra W (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience

We moved mum from another care home as we were disappointed in the care. The whole family are really pleased with Abbey Park. The staff are lovely and very approachable and caring. The food is excellent.
I would definitely recommend this care home.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about how loving and caring the staff team at Abbey Park are, the ancillary teams often get forgotten and they will be delighted with your comment about the excellent food.

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Review from Delvyn K (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother was only in Abbey Park Nursing Home for a very short period of time but during that time, the care was excellent. My mother received palliative care and passed away at the home. During that time she was treated with respect and dignity. As a family, we felt we were very well supported and

constantly updated with her treatment and progression towards the end of her life. We were supported afterwards and the staff were very helpful with questions we asked them.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for sharing your experience of your Mother's end of life care at Abbey Park. It is really important for all concerned that we should support everyone during the end of life journey. It is lovely to hear that you felt so supported.

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Review from William A (Son of Resident) published on 2 November 2016
Submitted via Website • Report

Overall Experience

My mother needed to be moved into nursing care immediately upon the sudden death of my father, and we were very lucky to find a room available here. My mother was moved in quickly and easily (although the lift is not big enough to accommodate a stretcher - therefore a ground floor room had to be allocated).

This was a traumatic time for all of us, especially my mother, who was distressed and disorientated. However, the staff were kind and patient, and always on hand. I especially commend the Chaplain, who took an invaluable personal interest in my mother's welfare - we don't live locally, so it was a comfort to know that my mother was being so well cared for. My mother was bed-ridden and immobile, which restricted the benefit she could have got from her short residency before her death - there is a spacious lounge and a lovely enclosed garden with chickens! Having to move into nursing care is never easy, but in Abbey Park Nursing Home, I feel we had found the very best available in Coventry.

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Review from Margaret T (Daughter of Resident) published on 13 October 2016
Submitted via Website • Report

Overall Experience

From the minute Mum arrived at Abbey Park Nursing Home, nothing was too much trouble for any of the Staff. Everyone cared, had compassion and importantly humour. We appreciated the Staff always knocking on Mum's door, a small gesture but showing respect.
We as a family always felt comfortable there,

and always felt like we could talk to the staff if we were concerned about anything. We cannot praise Abbey Park Nursing Home highly enough.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your lovely comments about the care and support your Mum received at Abbey Park Nursing Home. It is lovely to hear that the family always felt comfortable when visiting and that your Mum was cared for with such compassion and humour. Our staff team try hard to recognise that a little laughter and fun can do a lot to brighten someone’s day.

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Review from Pauline H (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

The care and attention given to my husband in the last 4 and a half years has been superb from all levels. Management, care-staff, kitchen and housekeeping all deserve a medal. We are also looked after as a family .

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

It is great to hear that our team at Abbey Park care for the whole family including your Husband and that you find everyone so great, thank you for sharing your thoughts with us, it means so much to the team.

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Review from Gillian F (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

All carers are excellent and keep my husband very clean. They attend to all his medical needs and always very kind to me by making me tea and cake.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for your kind comments about how well the team at Abbey Park care for your Husband. I hope that you continue to enjoy the tea and cake at your visits.

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Review from Susan S (Daughter of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience

My Dad lived at Abbey Park for almost 2 years until he passed away at the beginning of August. He hated needing nursing care and could be a challenge, especially as he had serious communication difficulties too but always received the best possible care while at Abbey Park. All the staff are exceptional

and clearly, care about as well as for the residents. The carers and nurses looking after my Dad became people we as a family knew and could absolutely rely on. They knew him well personally and would always go the extra mile despite his sometimes grumpy manner. In our opinion, the staff at Abbey Park display real love and compassion as well as professionalism. During his final illness, the staff were kindness itself to us as a family as well as my Dad and it made a huge difference to all of us.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the exceptional care your Dad received while he was at Abbey Park. It is lovely to hear that you found our team loving, compassionate and professional and that they were able to help you as well as Dad to cope with such a difficult time in your lives.

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Review from Siobhan W (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience

The staff are caring and professional. The home is spotless. The food is excellent. Atmosphere calm and inviting. The staff are friendly and go over and above board to help you. The activities are very good.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for sharing your thoughts on the care at Abbey Park. It is really great to hear that you believe our team go above and beyond what would normally be expected. I will be sure to pass those plus your other kind comments on to the team.

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Review from Maggie E (Daughter of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience

My Mum was privileged to spend the last 6 months for her life at Abbey Park. Moving from her own home to residential care was a huge move and we were all apprehensive. The staff at Abbey Park made the transition as easy as possible.
Words cannot describe how amazing the carers were. Their concern,

kindness, consideration and absolute professionalism ensured that my Mum felt safe and valued. There are many activities that residents can partake in, my Mum enjoyed them. The staff work as a real team with everyone including the cleaners, caterers etc totally focused on caring for the residents in a tender and respectful manner.

When my Mum declined and was at the end of her life the way that the staff cared for her and supported the whole family emotionally was remarkable. This ensured that she was able to die at the home surrounded by family and love. We owe a huge debt to MHA and their wonderful staff. I can't see how you could find anywhere better.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for telling us about the care and support your Mum received at Abbey Park. It is great to have it affirmed that the whole team contribute to the support a resident and their family feel. I will be sure to tell them of your wonderful review.

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Review from Angela B (Daughter of Resident) published on 2 November 2015
Submitted via Website • Report

Overall Experience

When my Mum arrived at Abbey Park, just two months ago. I would not have believed that such a dramatic change in her health and well being was possible. After 3 years in another home in Coventry, I had almost given up hope that she would ever be happy again. I had slowly watched my lovely, happy, lively

and good humoured Mum disappear. She was often tearful and nearly always sad, and I almost dreaded going to visit her.

What a joy it is to see her now! The staff could not have been more supportive during the period it took her to settle in to her new surroundings, and what wonderful surroundings they are. The whole place is so clean and cheerful, and her room is a pleasure to be in. Her health has improved, and she is eating much better, which is hardly surprising, as the food is so good. The activities are varied and really involve the residents.

As always, it is the staff that make anywhere special. The manager has to be commended on the quality of her staff. The atmosphere that they have all collectively created here, is so warm and comforting. The moment you walk in, you are welcomed by smiling faces and a sense of joy. The staff here are so caring and show genuine love for those in their care. For the first time in years, I can relax knowing that my Mum is truly being looked after, both physically and emotionally.
I owe you all a big thank you for returning my Mum to me. Words cannot relay how much it means to me to see her smiling and happy.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for the lovely comments you have made about the care and support your Mum is receiving at Abbey Park. I am so pleased to hear that your Mum's emotional and physical well being are improving and that you feel you have your Mum back. I will be sure to pass your heart warming comments onto the staff team who will be delighted to receive them.

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Review from Sharon U (Granddaughter of Resident) published on 14 October 2015
Submitted via Website • Report

Overall Experience

Abbey Park has been such a breath of fresh air after having an awful experience in another residential care home in Coventry. My Nan has been a resident for just over a month now in the new residential suites and has settled in so well. It gives me great comfort to know that she is happy. I can't thank

all the staff from domestics, admin, maintenance, kitchen, activities, management, Chaplain, carers and nurses enough for all the time, care, dignity, support and love that they have shown not only to my Nan but her family too. Everyone has gone above and beyond to make such a stressful move so easy and welcoming. Its such a relief to know that she is supported with all her needs not only physical but emotional too. Abbey Park has such a friendly, warm, clean and homely atmosphere from the moment you walk through the door. I would highly recommend Abbey Park.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to review the care that your Nan is receiving at Abbey Park. I am sorry that you had such a bad experience in another care home but am pleased to hear that you find everyone welcoming and helpful at here. I will be sure to pass your lovely comments onto the team who will be delighted to hear them.

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Review from Dianne G (Granddaughter of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience

My dad was diagnosed with terminal cancer and went into Abbey Park on 9th August 2011. We thought it would be a sad place, but it was warm and homely. Dad used to like looking out of the window at the chickens and rabbits and he looked forward to the tasty meals. Staff were always jovial and they became

friends of my mum and dad. The carers would often bring a tasty treat for mum to eat too. The care dad received was excellent as the nursing staff were always one step ahead of the pain. Most importantly as a family we were able to stay with dad all day and night until dad died. Thank you to everyone at Abbey park.

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Abbey Park Nursing Home

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Funding & Fees Guide for Abbey Park Nursing Home

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