Brandon House Care Home has a Review Score of 9.6 (9.567) out of 10, based on 20 reviews in the last 2 years. Over all time Brandon House Care Home has 112 reviews.
Review from Linda W (Wife of Resident) published on 5 March 2025
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Overall Experience
5.0 out of 5
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Review from Sarah M (Wife of Resident) published on 25 February 2025
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Overall Experience
4.0 out of 5
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Review from Mike T (Brother-in-law of Resident) published on 3 February 2025
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Overall Experience
4.0 out of 5
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Review from Suzanne J (Daughter of Resident) published on 30 August 2024
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5.0 out of 5
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Review from L M (Daughter of Resident) published on 10 July 2024
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Overall Experience
5.0 out of 5
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Review from C M (Wife of Resident) published on 1 July 2024
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Overall Experience
5.0 out of 5
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Review from J H (Friend of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
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Review from Y R (Wife of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
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Review from Mary B (Niece of Resident) published on 15 December 2023
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Overall Experience
5.0 out of 5
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Review from Kim J (Daughter of Resident) published on 29 November 2023
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Overall Experience
5.0 out of 5
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Review from Vicky H (Daughter of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
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Review from M A (Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
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Review from A H (Husband of Resident) published on 20 September 2023
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Overall Experience
5.0 out of 5
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Review from Kathleen G (Niece of Resident) published on 1 September 2023
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Overall Experience
4.0 out of 5
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Review from A R (Son of Resident) published on 30 August 2023
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Overall Experience
4.0 out of 5
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Review from Roy S (Husband of Resident) published on 22 August 2023
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Overall Experience
4.0 out of 5
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Review from Scott W (Son of Resident) published on 18 July 2023
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Overall Experience
4.0 out of 5
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Review from V B (Daughter of Resident) published on 18 July 2023
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Overall Experience
4.0 out of 5
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Review from Jonathan H (Son of Resident) published on 15 June 2023
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Overall Experience
5.0 out of 5
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Review from Carole H (Daughter of Resident) published on 13 June 2023
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.567) out of 10 for Brandon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.567 for Brandon House Care Home is calculated as follows: ( (144 Excellents x 5) + (85 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 238 Ratings = 4.567
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brandon House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 May 2022
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Job Title: Home Manager
Sheryl has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having joined Brandon House as Home Manager, Sheryl shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Brandon House.
When asked what she enjoys most about her role, Sheryl remarked:
“There’s nothing more rewarding than giving someone quality of life and making a difference to their life every day.”
Away from work, Sheryl enjoys a wide range of hobbies including playing in a steel band and teaching archery.
If you would like to find out more information about Brandon House, Sheryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
