Review from Clare H (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

Brandon House doesn’t look like a residential nursing home from the outside and as we couldn’t physically look round the home due to Covid restrictions, we had a virtual tour instead. The manager of Brandon House took us around and we felt there was a nice vibe about the place. It has old fashioned

high ceilings and lovely lights and didn’t look overwhelmingly like a residential home on the inside either. The team have a wonderful sense of fun and enthusiasm and like to find out what interests and hobbies the residents have and incorporate these into their daily lives. The team are quick to inform us if there's any change regarding Mum and the manager has set up a relatives' messaging group to keep us up to date with what activities are going on. It’s a hard decision choosing the right nursing home and there’s a lot of nursing homes to choose from and I can say we’re happy with the choice we made.

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Review from Adrian H (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother moved into Brandon House in November 2020. The Covid restrictions had not made choosing a home easy as we could not visit. However, we did have a Zoom call with the Manager and a couple of staff members. We were taken on a walkabout of the home. We finished the call with a good feeling about

Brandon House. The home likes to find out what interests and activities their residents like and my mother, being a life long keep-fitter, has been given the chance to run a class for staff and residents. The classes seem to be enjoyed by all. Our family have found the staff at Brandon to be proactive, professional, friendly and caring.

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Review from Bipun L (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

My foster mum is the happiest I’ve seen her in the past 12 months at Brandon House Care Home. The staff are amazing with all they do for her, and the activities that keep her going. Mum loves singing and dancing, which they do a lot of, and brings her lots of joy. Collectively the care and energy the

staff put in is applaudable, and I owe my sincere thank you to them all.

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Review from S G (Niece of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience

I can't express enough the care my uncle received at Brandon House was outstanding. All the staff are friendly, caring and supportive. A special thanks to all the nursing staff in the latter weeks of my incle's life. Thanks to the manager for running a fabulous home.

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Review from Dianne R (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience

My mum has been in Brandon House for almost a year. Our family are pleased with the care she receives. Communication with the home is good, they are flexible and accomodating. The staff are committed, caring and seem to have great empathy for their residents. Staff also have an abundance of energy and

enthusiasm which they share with the residents and their relatives by organising events, shows competitions etc.
Their management of COVID has been in my opinion exemplary, keeping both residents and staff free of infection. They achieved this through vigilance and nimbleness to react quickly to understand advice and implement changes quickly.
If you are reading this to get a feel for where to place your loved one when it becomes necessary, I would just say, this was the right choice for me.

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Review from Laura W (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

A massive thank you is due to Brandon House for helping to make my mum smile on her birthday. Even through a window they went the extra mile and it was lovely to hear the staff talking about Mum with such knowledge and affection. Thank you.

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Review from Josephine G (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience

My mother has advanced dementia and has been in the home for 6-years. The home is run efficiently and with dignity and care for the residents. The manager and staff are kind and always have time to listen to your requests, worries and do their best to help you. They have been outstanding during the

pandemic, keeping in touch via a regular newsletter and setting up WhatsApp groups to keep regular contact with relatives. The manager goes above and beyond and truly cares about the residents. I fully recommend this home.

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Review from Kevin (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

Just like to say how happy we are with Mum's care. The staff always go the extra mile to make the residents feel at home and part of the family, particularly during the challenging time of COVID-19. They have excelled at keeping them all safe and well.

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Review from Michael H (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

I would like to express my gratitude to all the staff that work at Brandon House Care Home. Throughout this Covid 19 outbreak, the manager and her team have kept me updated and sent photos, etc. of my dad. This has helped immensely, I couldn't wish for a better team looking after him. He always looks

happy on recent WhatsApp video calls to me from him. Nothing is ever too much trouble. Thank you from the family.

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Review from Janine J (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience

Cannot fault any staff. All staff were absolutely brilliant. Kind, caring and professional in their work, I admire them all for the vital work they do for people in great need. Sometimes nearing the end of their life. They did all they could for mum. They fed her good food when in hospital they

struggled to do this at times. With great difficulty, they pushed her in a chair in the lounge. Mum loved dogs and they gave her one to cuddle. The place is filled with music. On each door is a picture of maybe, what the resident used to look like, what they used to like doing. To remind us all...that it’s not just an old person lying in a bed.
Lovely dining room, overlooking the garden. Again filled with photos of residents. A small pretend post office, a small hairdressers and pretend pub make this feel like a proper home. There are pretend dogs and babies. When weather warmer they sometimes have live entertainment in the garden. They can do no more.

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Review from Kim J (Son-in-law of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care. Very kindly staff indeed. Best of care.

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Review from R B (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Very impressed with care ay Brandon House, could recommend it to anyone.
My friend is very well cared for.

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Review from P D (Cousin of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

My cousin has stayed in quite a few homes in the last few years. We can honestly say Brandon House is the best. The care is very good. We always find it very homely and welcoming. Very few homes put on entertainment and fetes for the residents and families like Brandon House. A good all-round home with

caring staff.

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Review from E B (Wife of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

Everyone in my family are agreed that my husband is being cared for extremely well. The staff are kindly and extremely helpful. They have many activities that keep the residents happy and involved. The standard at the home is very high and we appreciate the efforts that are made to amuse the residents

and keep them happy.

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Review from M F (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum is extremely well looked after. The staff treat her with love and respect. I am kept fully informed at all times in regards to mums condition, she could not be in a better place.

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Review from Jason K (Son of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience

When it became time for my Mother to go into Nursing Care, after her Dementia deteriorated to the point that my Father could no longer cope with her at home, we chose Brandon House based on research on this site and the ratings it had received. We visited Brandon House on spec with no prior call ahead

and we could not have been made more welcome. We were shown all around the home including a bedroom, the lounges and dining room etc before meeting the Deputy Manager. After chatting for some time we took the decision that Brandon House would be perfect for Mum. To date we cannot fault the level of care she has received and are so grateful to all the staff, as the level of care they provide is amazing. There are lots of activities that the residents get involved in from sing-a-longs to shows from Tribute Acts and all the main festivals during the year, with nativities, Harvest Festival, Chinese New Year to name a few. Thank you to all the staff at Brandon House for the care you all provide.

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Review from J S (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Although my mother has only been a resident for a short time I feel that all the staff at Brandon House have been very caring, supportive and obliging as at her age she finds difficulty in change. The home overall is excellent, security, cleanliness, meals and a cosy feel.

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Review from M W (Wife of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Having had experience of three other care homes, Brandon House was by far the best. My husband was happy and content with the care and consideration he was given. The staff are happy and considerate at all times, even at the end of a twelve-hour shift. They all deserve double their salary. This, of

course, is brought about by interest and experience of the excellent management who are about at times to answer questions from staff or visitors.

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Review from D G (Son of Resident) published on 7 November 2019
Submitted via Postal Card • Report

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The staff have been very kind to my mother and very helpful.

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Review from I L (Sister of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience

My brother was only at Brandon House for about 10 weeks but the care he received was excellent. He was a special person and the staff and other residents took him to their hearts.

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Brandon House Care Home

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