Brandon House Care Home

140 Old Church Road, Bell Green, Coventry CV6 7ED
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9.6 112 Reviews
  • Brandon House Care Home, Coventry
Brandon House Care Home, located in the attractive area of Bell Green, on the outskirts of Coventry, provides personalised nursing dementia care to older people.

Residents can use a range of facilities, including a hair salon, quiet room and Wi-Fi, and have access to the care home's own GP. The bright, comfortable bedrooms are all easily accessible by wheelchair and residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

With a wealth of knowledge and experience in the care sector, the friendly Home Manager and each member of the care team at Brandon House is there to help you, or your loved one, settle life at the home, striving to deliver the kindest care to every person.

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Care Provided by Brandon House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Sheryl Davis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Brandon House Care Home Reviews (112)

Total of 112, showing 61-80
9.6

Brandon House Care Home has a Review Score of 9.6 (9.567) out of 10, based on 20 reviews in the last 2 years. Over all time Brandon House Care Home has 112 reviews.

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Review from D M (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and very helpful. The care that they give to all residents is merit worthy.
The new post office will be a great benefit to all. What thoughtful ideas everyone has. My mum is os looked after by all. A big thank you.
The home is welcoming always.

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Review from D H (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only in Brandon House for 3 days, the care she received was excellent. The staff were very caring towards her in her last few days. Nothing was too much for them.

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Review from A E (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe the residents are treated with the utmost dignity, with activities suited to their condition.
Spent a lovely afternoon having lunch in the well-kept garden with staff and residents.
Staff are innovative in their approach to engaging the residents.
Lovely home, would highly recommend.

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Review from Sandra B (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended fete today. Lots of activities. Staff very involved. Residents included.

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Review from Trevor W (Friend of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy in her new home, as is all her family.

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Review from Elizabeth D (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seeing my sister be happy, the love and support shines, Brandon House is so homely and friendly, it is always enjoyable when visiting. This all has a knock-on effect for myself. I go there with a smile on my face and not a worried frown, everybody makes you welcome. I'm so impressed. If all homes could
be like Brandon House, but there is only 1 Brendon House manager.

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Review from Sheila T (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brandon House always goes the extra mile for their residents and relatives. Every kind of activity is encouraged and the home is like one big family. You walk in and feel totally relaxed with everything. The care shown by the staff is second to none. Brandon House 'you rock'.

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Review from Chris B (Son of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home provides good support for my mother.
The staff are caring and supportive and the environment is positive.
On the downside, Mum is often left alone in her room and she has mentioned she'd like more staff contact to talk to.
With the warmer summer months coming on, Mum would like
the opportunity to visit the garden if the weather is good, using a wheelchair due to frailty. Thanks.

Reply from Claire Hurworth, Care Line Manager at Brandon House Care Home

Thank you for taking the time to write this review. I am sorry to hear you were not fully satisfied with the level of social support your mum is receiving within the Home. On occasion, your mum does decline to participate and therefore our staff spend time with her if she wishes. We will continue to actively encourage her to participate and to sit in the garden on fine days.
Thank you once more for your feedback, which enables us to develop and improve as an organisation.


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Review from Rosalind C (Sister of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Brandon House Care Home from another place due to his deteriorating mental state regarding his Alzheimer's and the staff were all trained to deal with his complex needs, to my surprise he brightened up and he settled extremely well! I was so pleased to see him happy and
content once more! All the staff are so lovely and there are so many more of them and all seemed so devoted to their work, it made me feel much better and the staff and Managers were assessing him all the time for things they could help him with! I loved this home and felt extremely relieved he was in safe hands!
I was so grateful to Brandon House on how they dealt with his passing and how they made me feel I will never forget them ever and how they made my brother welcome in their home! Thank you so much Brandon House you are all very special people! Thank you.

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Review from A R (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, provided in the home, able to provide to the residents' needs. The home manager is always visible and interacting with colleagues, residents and relatives. They all should be proud of what they do at Brandon House.

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Review from Dawn P (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care in this home. Staff are very good and understanding with dad. He is looked after very well.

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Review from Claire J (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always happy with the care my Mum receives at Brandon House. Staff are extremely kind and caring and always go out of their way to ensure my Mum and us, as visitors are happy and satisfied.

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Review from Neil H (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Brandon Care Home. This is the 3rd home dad has been a resident. The care provided by the care staff and lead by the manager is first class.
Dad is being well cared for, his needs are being met 24 hours a day.
The nursing home is clean, arranges days out for residents and treats
each patient on his/her needs.
Dad is safe, well cared for, well fed and kept clean.

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Review from Jean C (Wife of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brandon House is a lovely, homely place.
Staff and management very good, always make me feel welcome and ready to have a little chat which is so nice.
Thank you.

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Review from David M (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care here with limited life expectancy after nearly 3 months left feeling more or less normal.

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Review from Paula N (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attitude to care, real thoughts about how to involve clients, their wishes and feelings, keeping them stimulated with pet therapy, entertainment, which is varied and good quality. Staff at the home genuinely care about clients and treat with respect, dignity and as an individual.

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Review from Christine N (Wife of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the care at Brandon House Care Home has been very good. The staff are very caring, kind, helpful and professional. My husband has been very ill and frail but has remained comfortable and in good spirits thanks to their care.

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Review from Patsy J (Daughter of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to this facility in February 2019. She was treated with care and compassion until she passed away. The staff are very caring and willing to do anything asked. The home is bright and cheerful with lots of activities for the residents if they wish to participate, my mum was overjoyed
to be visited by a Shetland pony one day. The management should be very proud of the staff who work here.
I would recommend this home to others looking for somewhere for their loved ones to be cared for.

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Review from Paula M (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was placed in Brandon House for palliative care. Since being here, he has received nothing but excellent care. Nothing has been too much trouble in my father's care. The gardens are a delight and all patients are encouraged to partake in them.
Could not recommend enough.

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Review from Anne N (Sister-in-law of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff. Lots going on. Residents look well looked after, clean and tidy.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Brandon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Brandon House Care Home is calculated as follows: ( (144 Excellents x 5) + (85 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 238 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brandon House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Sheryl

Sheryl Davis

Job Title: Home Manager

Sheryl has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having joined Brandon House as Home Manager, Sheryl shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Brandon House.
When asked what she enjoys most about her role, Sheryl remarked:
“There’s nothing more rewarding than giving someone quality of life and making a difference to their life every day.”


Away from work, Sheryl enjoys a wide range of hobbies including playing in a steel band and teaching archery.


If you would like to find out more information about Brandon House, Sheryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.