Brandon House Care Home

140 Old Church Road, Bell Green, Coventry CV6 7ED
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9.6 112 Reviews
  • Brandon House Care Home, Coventry
Brandon House Care Home, located in the attractive area of Bell Green, on the outskirts of Coventry, provides personalised nursing dementia care to older people.

Residents can use a range of facilities, including a hair salon, quiet room and Wi-Fi, and have access to the care home's own GP. The bright, comfortable bedrooms are all easily accessible by wheelchair and residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

With a wealth of knowledge and experience in the care sector, the friendly Home Manager and each member of the care team at Brandon House is there to help you, or your loved one, settle life at the home, striving to deliver the kindest care to every person.

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Care Provided by Brandon House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Sheryl Davis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Brandon House Care Home Reviews (112)

Total of 112, showing 81-100
9.6

Brandon House Care Home has a Review Score of 9.6 (9.567) out of 10, based on 20 reviews in the last 2 years. Over all time Brandon House Care Home has 112 reviews.

Overall Experience

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Review from Dawn P (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good, comfortable and staff are very good and kind to my dad.

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Review from Margaret D (Wife of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful always happy staff. Very nice place. My husband is well looked after.

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Review from J R (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely kind and helpful. They are very patient with my mum.
It's great that they take them our and also provide good entertainment.

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Review from J S (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was well cared for at both Victoria Manor for 2 years and then Brandon House Nursing Home for 2 months, following a decline in his health.
The staff got to know the residents and their needs which helps to give a more personal feel to your loved one's individual needs.
This certainly helps
the family through difficult times.

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Review from Wayne B (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first went to Brandon House just over one month ago when looking for a place for my Mum to move in to care. I had no hesitation in choosing this as the best place of those that I visited. The staff spent a lot of time showing me around the house on my visit. They fully explained the care and services
that they offer. My Mum has now been at Brandon
House for 3 weeks and has settled in very well already. The staff are very caring and obviously interested in engaging with my Mum. They are keen to learn about her past and also the things that interest her. I would highly recommend Brandon House to anyone looking for a care home.

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Review from S A (Son-in-law of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here 3 years now and we think that she is very happy. The care is excellent (she was previously in a home where that was not the case) and the difference is night and day. We love the social media posts and it helps us feel more connected even when we cannot always visit.

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Review from A L (Wife of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is taken very good care of. Standards of care depend on the staff on duty, although basics are always OK. Food and drink are always varied and plentiful. Management and staff very friendly.

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Review from Chris W (Wife of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care he is given, always looks clean and tidy well depends on what staff are on. He has plenty to eat and drink.

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Review from Christina G (Daughter-in-law of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with love and respect by all members of staff. Following a fall, Mum was well looked after until the ambulance arrived and was escorted to the hospital by a member of the care team until we arrived at the hospital. The deputy manager kept in touch with me during the evening by phone whilst
Mum was assessed. The Manager visited Mum the next morning following her hip operation. Rather than Mum be moved to a rehabilitation hospital the home offered to take her back as they felt they could fully care for her in familiar surroundings. Thank you so much.

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Review from N D (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for about 8 months. Brandon House provides a fun and caring environment. Regular entertainment, crafts and trips keep Mum happy and engaged.

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Review from A L (Wife of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entertainment good and varied.
Care good depending on the staff on duty.

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Review from M R (Nephew of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very friendly staff. Nice to see my aunt and always seems clean and content.

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Review from Carol L (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brandon House is a lovely homely place. Mum seems quite happy here and I don't worry about her when I leave. The staff are really nice and very easy to get on with.

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Review from Katy P (Daughter of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst there were a few members of staff that were good, the majority lack the skills to care for the people in the home. My dad was not well cared for (for the most part), his basic needs were not met and as such, we felt the need to move him urgently. I felt that my dad’s dignity was not retained
and his social requirements not supported. I would not recommend this care home for loved ones.

Reply from Claire Hurworth, Care Line Manager at Brandon House Care Home

Thank you for your comments. We are very sorry to hear of your poor experience at Brandon House. Please accept our sincere apologies for any upset or distress caused and if you would like to meet to discuss your concerns please feel free to contact me. In the meantime, I hope your Father has settled well in his new home.


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Review from Mark S (Friend of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The extras the home does are really impressive, things like the summer fete. Even when some of the people in the home are being awkward, the staff are always caring and patient. I couldn't do it.

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Review from Donna W (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, the food is great, they are so helpful. They take them out on lovely trips.

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Review from M H (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, it's clean and the rooms are lovely. They are great with the residents, they do so many activities with them.

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Review from Mike T (Friend of Resident) published on 25 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brandon House offers wonderful care and support for people with dementia, both mild and serious. The home's general areas, lounges, etc. are well appointed, in good decoration and very suitable for their purpose. All resident rooms are of the same high standards, have en-suite toilet facilities and
can be decorated to individual tastes.
The management team are very diligent about the way the home is run. Around them, they have extremely capable staff who show to the residents a very caring, respectful and patient manner, whether they be carers, kitchen staff or support staff.
As well as providing good quality food, medical support from nurses and day to day hygiene and personal care from trained staff, the home arranges extensive activities to occupy the residents time. These include in-home activities, entertainment from semi-professional artists and very frequent outings in the home's own minibus.
Altogether, a highly recommendable home for elderly people diagnosed with dementia.

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Review from Ann L (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brandon House is a lovely place to be. My mother is well cared for and liked by all staff. When I visit, I feel I am coming into a family as I am always made to feel welcome and offered drinks. Staff are always ready to chat and listen and give advice if needed.

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Review from Antony H (Husband of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring home.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Brandon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Brandon House Care Home is calculated as follows: ( (144 Excellents x 5) + (85 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 238 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brandon House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Sheryl

Sheryl Davis

Job Title: Home Manager

Sheryl has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having joined Brandon House as Home Manager, Sheryl shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Brandon House.
When asked what she enjoys most about her role, Sheryl remarked:
“There’s nothing more rewarding than giving someone quality of life and making a difference to their life every day.”


Away from work, Sheryl enjoys a wide range of hobbies including playing in a steel band and teaching archery.


If you would like to find out more information about Brandon House, Sheryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.