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The home operates a protected mealtime policy, therefore visiting during mealtimes is discouraged unless by prior arrangement.
Off road large car park
Fountain Lodge Care Home Ltd has a Review Score of 6.1 (6.076) out of 10, based on 2 reviews in the last 2 years. Over all time Fountain Lodge Care Home Ltd has 4 reviews.
Review from M S (Son-in-law of Resident) published on 6 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Janet D (Relative of Resident) published on 24 January 2024
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Overall Experience
1.0 out of 5
Reply from Dean Marsden, Home Manager at Fountain Lodge Care Home Ltd
We are very sorry you felt this way about Fountain Lodge Nursing Home.
We actively promote an open-door policy and encourage families to come and talk to us.
We accept that it takes time to educate staff to learn your loved one's bespoke routine.
At present, the home generally focuses on one-to-one activities, however, whilst families are visiting we like to give them privacy and quality time together.
Please contact us should you wish to discuss this matter further.
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Review from Sarah Jane W (Daughter of Resident) published on 24 July 2019
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Overall Experience
5.0 out of 5
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Review from Julia B (Sister of Resident) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mark Brunner, Regional Manager at Fountain Lodge Care Home Ltd
We thank you kindly for your positive review of our home and will ensure this is passed on to all staff.
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The Review Score of 6.1 (6.076) out of 10 for Fountain Lodge Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.909 for Fountain Lodge Care Home Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 22 Ratings = 2.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.167 Points relating to the number of positive Reviews for Fountain Lodge Care Home Ltd is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2022
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