Ashfield House

Tamworth Road, Keresley, Coventry CV7 8JG
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9.6 42 Reviews
Ashfield House is nestled in pleasant countryside and offers fresh and cheerful living spaces, with a choice of lively or quiet communal areas where residents can relax or socialise with visitors, family and friends.

Ashfield House aims to be a home from home for residents and supports them to continue doing familiar things such as hobbies or pastimes they did before they arrived.

Care provided includes residential care for people who need help with daily tasks, nursing care for those with complex medical needs as well as respite care to give family or friends a well-earned break.

The home prides itself on its welcoming and lively social atmosphere and run a busy activities programme for all to enjoy. This includes bingo, baking, trips out and visits from entertainers and singers.
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Care Provided by Ashfield House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kay Forster (Home Manager)
  • Admission Criteria
    • please contact the home
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Ashfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £775
    • RESPITE Self-Funded Residential Care from £775
  • (these prices are only a guideline, please contact Ashfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park available for visitors.


Ashfield House Reviews (42)

Total of 42, showing 21-40
9.6

Ashfield House has a Review Score of 9.6 (9.576) out of 10, based on 20 reviews in the last 2 years. Over all time Ashfield House has 42 reviews.

Overall Experience

  • 29
  • 11
  • 2
  • 0
  • 0

Date Published

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Review from N M (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a very homely environment. Staff are caring and friendly. They have an open door policy, therefore we can come and go as we please. The home is trying to make improvements for their residents and the staff or the building where necessary so that the residents are happy and comfortable.

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Review from Janet M (Relative of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident here for nearly 12 months. I have witnessed kindness to him and care. He has found some peace and contentment here, which I have wished for him for a long time. Thank you for all that you do for him. I have also noticed that the atmosphere has improved in recent weeks.
Lovely news that hairdresser and chiropodist can now visit again.

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Review from G H (Next of Kin) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Ashfield House for a few months and has settled in so well. I have nothing but praise for the home. The staff are very helpful and caring, they are easy to talk to and nothing seems too much trouble. I'm very happy with the new management, the door is always open for a chat,
and I can see many improvements already. I have informed the social worker of how happy I am also, so I hope this message has been passed on. Keep up the great work.

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Review from T L (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is good though one or two improvements would help. Small activities have started to take place but more needed to keep residents motivated, perhaps some gentle exercises too. DVD player would be useful instead of TV programmes all the time so residents can watch old films that they like,
they also seem to enjoy a particular radio station which could be put on more frequently. Residents do not appear to do for themselves. Garden umbrellas would be good to keep residents safe from sun in summer (bright ones), maybe some more colourful plants/shrubs for them to enjoy around borders/walls (ones which do not require much maintenance). Encourage residents to use the lounge more, could they bring in some singing groups? Difficult times with covid/shortage of staff but have only found caring, accomodating and pleasant staff. Perhaps some bins to be provided in rooms for dirty washing.

Reply from Umar Boodhoo, Managing Director at Ashfield House

Thank you for your comments which we welcome. Please rest assured the points you make are taken on board and hopefully you will witness a difference in the weeks to come.


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Review from L T (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely home. Staff are friendly and helpful. My mother has been well looked after. Food really good. Since my mother has been here she has improved greatly. Can't thank Ashfield enough.

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Review from Lois G (Friend of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful. Staff are caring and dedicated. Clean home and warm. Home has a lovely atmosphere. Clients are treated with dignity and respect. A happy place for the clients. Thank you all for looking after my very dear friend.

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Review from Harry B (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and friendly.

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Review from Andrew M (Brother of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff enough for the way they have looked after my brother since he has been a resident. On my many visits, I have been met with nothing but smiles and helpfulness from them even in the busy stressful times. Keep up the good work guys especially through these more difficult times,
I hope you know how much your caring is appreciated.

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Review from Marc P R (Son of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team here looked after my old mum exceptionally well. Very homely and welcoming environment. The whole team were there right from the start, showing a genuine interest in my mum as an individual. Every time I visited I was greeted with a smile and always had confidence that the staff were doing
what they could to give my mum the best care.

Reply from Olivia Shields, Marketing Assistant at Ashfield House

Thank you, Marc, for letting us know how we are doing at Keresley Wood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Rodney R (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very content here and is looked after very well. The carers are very kind and thoughtful. There are activities for her to join in with when she wishes.
Like all care homes, they have to balance income and services. This one does better than most in this respect.

Reply from Jasmine Bracken, Marketing Administrator at Ashfield House

Thank you for your comments about your recent experience at Keresley Wood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from T D (Cousin of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial assessment with the manager, until he left the home, I was extremely happy with the way he was looked after, by staff and management. He was unhappy about needing care, but with everyone's help, he settled in quite quickly. I cannot thank the management and staff enough for the care
given during his stay. The manager herself was very caring and professional throughout.

Reply from Ronnie Cavanagh, Marketing at Ashfield House

Thank you for your comments about your recent experience at Keresley Wood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M O (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for looking after my husband with a lot of care. Very friendly staff. His room is airy and bright but with too much furniture. I wish that I could have picked smaller furniture because his room was so small, he didn't need his wardrobe. The carers struggled to get him into his wheelchair.
I wrote a letter with my appreciation and my concerns to the Chief Executive as Four Seasons. I hope to hear from him soon.

Reply from Ronnie Cavanagh, Marketing at Ashfield House

Thank you for your comments about Keresley Wood Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from Paul W (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, good care to our mum.

Reply from Ronnie Cavanagh, Marketing at Ashfield House

Thank you, Paul, for letting us know how we are doing at Keresley Wood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Margaret W (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after my mother very well, better than I could've done. She seemed quite happy there, which gave me peace of mind. Thank you.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Margaret, for sharing your experience of Keresley Wood Care Home. We are really happy to hear that it was so positive and that you were pleased with the quality of our care. Your feedback means so much to us. Thank you once again.


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Review from Peter W (Son-in-law of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not have wished for anywhere better. Mother was in her 90's and had lost her way in life, so we will be forever grateful to all the management and staff and other relatives that made her life more easier.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Peter, for sharing your experience of Keresley Wood Care Home. We really appreciate you taking the time to let us know how we are doing and it's rewarding to hear that you were so pleased with the quality of our care. Thank you once again.


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Review from Seamus O (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and approachable staff.
The building is very well maintained and is comfortable airy feel and mother-in-law has improved enormously since moving in.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Seamus, for your comments about your recent experience at Keresley Wood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Christine A (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my beloved mum was only at the home for a very short time the care and attention we received went above and beyond our expectations. Mum loved her cosy, prettily decorated room, mum was offered her favourite foods. All the staff without exception were very caring and kind and so friendly.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Christine. for your lovely feedback about your experience at Keresley Wood Care Home. We really appreciate you taking the time to let us know how we are doing and it is rewarding to hear that you were so pleased with the quality of our care. Your kind words about the team here really mean so much to us. Thank you once again.


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Review from Jacqueline P (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and attentive staff. My mum's room is comfortable airy and bright, nothing negative to say at all.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Jacqueline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Keresley Wood Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


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Review from Irene P (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amount of bad publicity that care homes have been getting lately. When mum was moved from hospital to Keresley Wood Care Home, we have been pleasantly surprised the amount of care she has had here from management, nurses, cleaners and cooking staff and of course brilliant care staff. Anything we
have asked has been dealt with fairly and quickly and we would recommend Keresley Wood Care Home to anybody. I also think the management staff should be there all the time in case of any problems.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Irene, for your comments about your recent experience at Keresley Wood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Bernard P (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashfield House

Thank you, Bernard, for letting us know how we are doing at Keresley Wood Care Home. We really appreciate you taking the time to give us feedback. Have a wonderful day.


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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Ashfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Ashfield House is calculated as follows: ( (151 Excellents x 5) + (76 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 238 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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