Sovereign House

Chelmarsh, Daimler Green, Coventry CV6 3LB
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9.5 34 Reviews
  • Sovereign House, Coventry
Sovereign House is suited to a wide range of nursing and mental health related requirements, specialising in EMI nursing and fully-equipped for physical disabilities.

Together with expert care, Sovereign House focuses on companionship and an enjoyable daily lifestyle, maintaining an activities programme and encouraging as much independence as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

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Care Provided by Sovereign House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Rollins (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sovereign House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,275
  • (these prices are only a guideline, please contact Sovereign House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sovereign House Reviews (34)

Total of 34, showing 1-20
9.5

Sovereign House has a Review Score of 9.5 (9.488) out of 10, based on 23 reviews in the last 2 years. Over all time Sovereign House has 34 reviews.

Overall Experience

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Date Published

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Review from Reginald H (Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having arrived here with my wife on 6/5/2024, we both quickly settled in to routine and both being bedridden were delighted to find that we had been given rooms next to each other on ground floor, this, I am able to be placed in a wheelchair and transferred to wife's room every afternoon, considering
our ages (85/89) we both feel that we are in a situation where we can relax and enjoy life. Over the past month, I have been happy to recommend elderly friends to seriously consider Sovereign House, if ever in need of care.

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Review from Ronald T (Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here almost 2 years and am being looked after very well by the care staff who are polite and very good at their jobs. Nothing is too much trouble for them. I feel safe in this care home, and content.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your lovely feedback. We're so pleased to hear that you feel happy and well cared for. Our team strives in providing compassionate and attentive support, and your kind words mean a lot to us.


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Review from D G (Grandson of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly and helpful and the love and care for my grandad is so warming to see. Plus all the activities they have on are amazing for all the residents to enjoy let alone my grandad.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for taking the time to leave us a review. We are happy to hear that your grandad is happy with his tailored care at Sovereign House. I will pass your kind words to the home team kind regards,


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Review from Cathy W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not a great experience - leaving a paralysed patient with buzzer on the floor no clip to keep it attached and no one comes when calling for help. Sat in bed for 2 weeks before offered any movement to sit in a chair. Not bathed for 3 weeks after arrival. Food repetitive. Catheter left to fill the bag
in the bed, not on a holder at the side. Patient lost all will to eat or live, yet care home suggested she had put weight on. Carers not very gentle. Not attentive towards patients, no interaction. When in pain told to ring 111 or 999 and do it ourselves. Reported complaint to management and no response after 2 weeks (before Christmas 2024) in fact still waiting on a written reply now after 6 weeks. Uncaring.

Reply from Emma, Home Manager at Sovereign House

We take all feedback seriously, the care and wellbeing of our residents is always our priority. Until end of January we had not received a written complaint from yourself or your family, but please be assured this will be responded to in line with our policy. We would appreciate if you could forward the complaint you refer to above, to enquiries@minstercaregroup.co.uk as we would like to look into this. We have reviewed our records and it shows that your loved one received daily washing and had baths during their stay with us. Our menus are 4-weekly seasonal and at each meal time residents are offered at least 2 or 3 options for meals, we will always do our best to provide something they would enjoy. Regarding sitting, we were provided instructions from the hospital on admission, your loved one was advised to stay in bed until an OT visited which was chased by the home. We sincerely apologise that you felt this way during your experience and will be responding to your letter.


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Review from Peter C (Nephew of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very rarely have a beef dinner with roast. The variety of food is minimal.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your feedback. We're sorry to hear that the variety of food hasn't met your expectations. We always aim to provide a range of meals that cater to different preferences and your comments will be taken into consideration.


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Review from Eileen R (Niece of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very rarely have nice roast dinners with fresh veg. Needs more variety with respect to food.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your feedback. We always aim to provide a range of meals that cater to different preferences and your comments will be taken into consideration.


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Review from Ian J (Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff offered refreshments and were very professional. A good well-maintained surroundings.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Your kind words are appreciated and we'll continue to maintain a high standard of care at all times.


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Review from Lily F (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum resided at Sovereign House she has been a very happy person. She is well cared for and has a lovely room and good food. The staff are very thoughtful and considerate, both carers and admin. It is a cheerful place and a pleasure to visit. Any concerns are always addressed immediately ie-
a recent cataract operation for my mum. Excellent service!

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your wonderful feedback about Sovereign House. We strive to maintain a high standard of care at all times. Your appreciation means so much to us.


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Review from G O (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, very kind and helpful. Communication with residents and family is good.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts, I'll forward your warm sentiments to our home team. Kind regards.


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Review from Patricia S (Wife of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very welcoming and helpful. I'm very pleased how my husband is cared for.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts, I'll forward your warm sentiments to our home team. Kind regards.


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Review from Annette K (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign House went over and above in the care of my mum. Nothing was too much trouble for them and they did all they could to make Mum feel safe and comfortable in her stay and her team was terrific.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your feedback. We are delighted to hear that your mum is happy and comfortable with our care at Sovereign House. I will pass your kind sentiments to the home team. Kind regards.


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Review from Margaret J (Wife of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here since December 2023. His care has been exemplary at all times. The staff have all been caring and professional at all times. I have been kept informed regularly about his welfare. I am very pleased with all aspects of his time at Sovereign House.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your husband is at ease with us. I'll forward your warm sentiments to our home team. Kind regards.


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Review from Z S (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and approachable. Any queries are dealt with efficiently. The surroundings are very clean and my mum's room is cleaned every day. Nurses are very experienced and I feel comfortable leaving my mum. Any concerns they have they call me to let me know. There is tea and coffee
for the family to help themselves which is in the dining room.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team. Best regards.


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Review from Anna T (Friend of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been made welcome by the staff when I visit. If anything is required and I mention it to the staff, it is always seen to. The only thing that may be improved is that the woman I visit is bedbound and she says she sees no one except for meals and care needs. She'd like the staff to chat
with her at other times. I realise the staff are under pressure but this is one theme that continually rises during my visits.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

We truly appreciate your kind words about Sovereign House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. We will look into the concern raised by you and take necessary action if required. Kind regards.


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Review from Pamela S (Sister of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been very well looked after since January 2024. She always looks clean and tidy and her room is spotless. Staff are always polite and smiling and I consider my sister to be very lucky to spend her final days here.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your experience with us. We are delighted to hear that your sister is happy and comfortable at Sovereign House, we ensure to maintain high-quality care at all times. Kind regards.


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Review from D B (Wife of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband spent one night in respite care which should have been 6 weeks. He returned from dialysis needing oxygen. He could not alert the care staff so he phoned me. I phoned the home but there was no reply. I was forced to call an ambulance from my home. 3 hours later the ambulance arrived. It was
a very stressful experience for both of us. The home smelt. Spilt food was not cleared up for days.

Reply from Emma, Home Manager at Sovereign House

We are sorry to hear about your negative experience. We have investigated the comments made thoroughly. We are surprised to see this review, as when we last spoke regarding your husband you assured me you understood what had happened and how the home had acted in the best interest and followed the discharge instructions from the Hospital. We understand this was an issue with the discharge information and medication supplied by the hospital was not correctly prescribed. We would recommend you issue a complaint to the NHS. I checked up on your husband after he had arrived at the home to ensure he was settling in okay. Following this our care staff assisted him in calling you and showed him where the nurse call bell was as well as leaving this by his side. We were unfortunately not made aware by him that he was feeling unwell. From our documentation, the ambulance arrived c. 20 minutes later. We hope your husband is doing well. I would be happy to discuss any comments with you in person.


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Review from Sarbi D (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at SH since December of 2023 to present April 2024. She has been provided with excellent care. The staff are very caring and compassionate and became our extended family. They are prompt and attend to her every need. Staff go above and beyond to take care of the residents. SH made
a very difficult time in my parents' lives bearable. My mother feels cared for and safe. A high level of care was provided and kept family informed and involved. It’s been a very pleasant experience.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team. Kind regards.


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Review from Trudie S (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very pleased with the care our mother is receiving. We feel she is safe, and her needs are taken care of. The staff are friendly and keep us informed of our mother's health and needs.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards


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Review from M B (Sister-in-law of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was discharged from hospital to Sovereign House and after 6 weeks his care needs and wishes were reviewed. He had found that he felt much safer and happier with carers around him day and night. Despite formerly living in a warden-controlled complex, the social worker felt he would benefit
from a care setting. He was lucky to be offered a place at Sovereign House where he had already made positive relationships with staff and some of the other residents. He loves his room and has been promised it will be redecorated. His health is relatively stable at present, and he has been able and encouraged to contribute positively to the life of the community. He is happy to live there and we are grateful for the care he receives and seek to support the staff in caring for his needs. A lovely environment.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your relative is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from Emma-Louise F (Granddaughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been at the home, the staff have gone above and beyond to make my nan welcome. The rooms are lovely and clean, Nan enjoys her meals and being Irish (my nan), they are good at making cups of tea and bringing biscuits. As a family, we can't thank Sovereign House enough for making a difficult
time more bearable. They continue to meet my nan's medical needs and are quick to contact us when concerned. Thank you Sovereign House, you mean a lot to us!

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team. Kind regards.


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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Sovereign House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.488 for Sovereign House is calculated as follows: ( (173 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 254 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sovereign House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sovereign House

What types of Care is Sovereign House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sovereign House provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Sovereign House have?

There are 60 Single Rooms.

What are the Facilities & Services at Sovereign House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sovereign House to the centre of Coventry?

1.0 mile(s) as the crow flies, distance by road may be significantly further.