Allenbrook Home (Halesowen) Ltd

209 Spies Lane, Halesowen B62 9SJ
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9.6 19 Reviews
  • Allenbrook Home (Halesowen) Ltd, Halesowen
Allenbrook Nursing Home is a welcoming and recently refurbished 32-bed care home located in a quiet residential area of Halesowen. Since taking over from the previous owners in 2018, the current owners have made significant improvements to the quality of care and facilities, proudly maintaining a Good rating with the Care Quality Commission (April 2023). The long-standing Home Manager, with over 5 years of leadership at Allenbrook, ensures consistency, warmth, and compassion at every level.

Allenbrrok offers specialist nursing, dementia, palliative, and respite care, tailored to each resident’s unique needs. Whether you're seeking a safe, supportive place for a loved one or planning a short-term stay, you’ll find peace of mind knowing the robust and compassionate workforce is here 24/7, delivering person-centred care with heart.

Step inside and you’ll find a fresh, modern environment designed for comfort and community — from stylish en-suite bedrooms and bright, spacious lounges to a tranquil, secure garden. Residents enjoy home-cooked meals, a vibrant activities programme, and the reassurance of close links with local healthcare professionals.

Residents benefit from freshly prepared home-cooked meals, a varied programme of engaging activities, and strong partnerships with local healthcare professionals. Whether you’re looking for long-term care or a short-term respite stay, Allenbrook Nursing Home offers a safe, compassionate, and homely environment where residents can thrive.

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Care Provided by Allenbrook Home (Halesowen) Ltd

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Allenbrook Home (Halesowen) Ltd
  • Person in charge
  • Helen Ayres (Manager)
  • Admission Criteria
    • Admissions are based on an assessment of individual care needs to ensure we can provide the appropriate support. We accept both private and local authority-funded residents, subject to availability. All applications are treated with respect, fairness, and confidentiality. For more information or to arrange a visit, please contact the home directly.
    • Ages 50+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Allenbrook Home (Halesowen) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • All fees are exclusive of FNC.
  • (these prices are only a guideline, please contact Allenbrook Home (Halesowen) Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has open visiting so no restrictions when family can visit


  • Parking

  • Small car park at the front of the home for visitors


Allenbrook Home (Halesowen) Ltd Reviews (19)

9.6

Allenbrook Home (Halesowen) Ltd has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years. Over all time Allenbrook Home (Halesowen) Ltd has 19 reviews.

Overall Experience

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  • 7
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Date Published

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5

Review from B B (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very positive, the nurses and carers have been friendly, helpful and supportive. My father came here from hospital and has settled in and appears happy. I'm happy my dad is cared for in lovely friendly atmosphere. The home is welcoming and friendly with wonderful staff.

Reply from Helen Ayres, Registered Home Manager at Allenbrook Home (Halesowen) Ltd

Thank you for taking the time to complete this review. We really appreciate your feedback.


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Review from C S (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and compassionate, my father is always well presented. My father requires all care and the staff are responsive to his needs. The staff always make myself and my family welcome. We are provided with refreshments during our visits. My father responds to staff with a smile. As a family
we feel my father has settled well and has a good rapport with all of the staff.

Reply from Helen Ayres, Registered Home Manager at Allenbrook Home (Halesowen) Ltd

Thank you for your kind words, we really appreciate your feedback.


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Review from A A (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with how Allenbrook are caring for Dad. It gives us peace of mind knowing he is in good hands.
Dad said "You want for nothing here."
Knowing he is happy and settled is all we ask. So thankful for the care Allenbrook provide.

Reply from Helen Ayres, Registered Home Manager at Allenbrook Home (Halesowen) Ltd

Thank you! We love having Dad here. We're thrilled to hear you are settled knowing he is here with us.


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Review from A B (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been through a really difficult couple of years. Our Mum died and Dad was diagnosed with dementia. Dad's condition deteriorated really quickly and soon needed nursing care because he was unable to perform even basic personal care. The staff at Allenbrook are so brilliant with Dad. He
is looked after really well. There are activities to keep him happy and he tells us all of the time how well they look after him. He loves the food which is prepared fresh by chefs. As a family, we can enjoy our time with Dad knowing he's looked after well.

Reply from Helen Ayres, Registered Home Manager at Allenbrook Home (Halesowen) Ltd

Thank you for taking the time to complete this review. We are glad the service has been able to support during this difficult time.


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Review from J C (Niece of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy and settled in the friendly environment of Allenbrook. She feels secure and comfortable. The staff are all very friendly and helpful, making it feel homely.

Reply from Helen Ayres, Registered Home Manager at Allenbrook Home (Halesowen) Ltd

Thank you for your lovely review. We hope to see you soon!


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Review from J H (Resident) assisted by family/friend published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day I arrived I felt like I fitted in well with all of the staff and residents. The staff have all been kind and helpful. I have enjoyed the variety of food which has always been well prepared, cooked and served. I would recommend the service that I have had to everyone.

Reply from Helen Ayres, Registered Home Manager at Allenbrook Home (Halesowen) Ltd

Thank you for taking the time to share this, we love having you here with us.


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Review from Mandy B (Sister of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister wants to share her express wishes to the housekeeping, nursing and management team.

Reply from helen ayres, Manager at Allenbrook Home (Halesowen) Ltd

Thank you for your kind words, we love having your sister here.


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Review from P A (Friend of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend/neighbour has been in respite care at Allenbrook for 6 weeks so far. She is being very well cared for and there is a caring, friendly, helpful atmosphere in the home. All the staff seem to have good relationships with the residents and amongst themselves.

Reply from helen ayres, Manager at Allenbrook Home (Halesowen) Ltd

We thank you for your kind words and feedback. Our ultimate aim for the residents is to feel cared for and safe in our homely environment.


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Review from P H (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to make the difficult decision to put my mom into respite care. From my first point of contact with Allenbrook Home, they reassured me that my mom would be safe and well cared for and they were not wrong. Mom stayed for a month in her own private room. The meals were amazing. Everyone who works
there is kind, compassionate and understanding of the resident's needs. Mom enjoyed her stay and I wouldn't hesitate to use Allenbrook again in the future.

Reply from Helen Ayres, Registered Manager at Allenbrook Home (Halesowen) Ltd

Thank you for your review, we thoroughly enjoyed having Mom here at Allenbrook.


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Review from Richard J (Husband of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that under the circumstances of my wife's health that she is getting the best care possible.

Reply from helen ayres, Manager at Allenbrook Home (Halesowen) Ltd

Thank you for your kind words. We always strive to create a warm, homely, safe and caring environment for the people we support. Always happy to help when needed.


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Review from Kaye W (Sister of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not ask for more of the Allenbrook family. From all staff involved with our sister, the care is given with dignity and care. Most importantly emotional care is included so the person is not lost in the nursing environment. Knowing that your loved one is safe and nurtured provides
peace of mind. The necessities of life, taken care of with compassion in an open-house environment. We are delighted with the whole team.

Reply from helen ayres, Manager at Allenbrook Home (Halesowen) Ltd

Kaye, thank you for taking the time to review our service at Allenbrook. We appreciate your support and feedback and will continue to strive to provide the best care possible.


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Review from Steve R (Son of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident here for over a year. She is well cared for and I have no worries. The care home is welcoming, visiting times are very flexible and Mum seems happy and content. The food always looks appetising and Mum eats well, has gained weight and has maintained this. I always sit with her
in the resident's lounge so I can observe what happens. Carers show respect, empathy and patience to all residents even when behaviour is challenging. Management offers plenty of opportunities for feedback, providing regular times to meet.

Reply from helen ayres, Manager at Allenbrook Home (Halesowen) Ltd

We thank you for your kind words. We strive to provide good quality care. Should you need anything further then please let us know, always here to help.


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Review from Stuart I (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is having his second period of time at Allenbrook Home. The staff are all excellent and very helpful and caring. It's good to know he is in safe hands. All other aspects such as communication and admin etc are also first class. I would highly recommend Allenbrook should you or a family member
require their service and expertise.

Reply from helen ayres, Manager at Allenbrook Home (Halesowen) Ltd

Thank you for your kind words, we are glad that you are happy with the service we provide at Allenbrook. We strive to provide the best possible experience - if you ever need help, please do not hesitate to reach out, we are always here.


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Review from H U (Sister of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother lives in Allenbrooke. He appears stable and care staff appear to know him well. He has a lovely room which is well kept. He would benefit from more individual daily activity as he cannot manage group activity.
The home is clean but would benefit from an update in furnishings and more dementia
signage.
Care staff work hard and are responsive.

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Review from Louise G (Niece of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Appear understaffed. Call times (service users waiting on staff to attend) are simply appalling. Every visit buzzers going off. I've witnessed response times of over 1 hour frequently. Too many agency staff - which isn't good as some appear uncaring and like 'it's just a job' - they can't wait for their
shift to finish. The manager is approachable and appears receptive to feedback. My aunt since being in their care has developed bed sores which are now infected. Told they turn her hourly - but know from my visits - that simply isn't happening. Shocking!

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Review from S W (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Allenbrook have coped well throughout the difficulties caused due to covid. My main concern is that there are never enough staff which I understand is a problem in general. The staff are extremely hard working and caring but there is a quick turnover. Due to staff shortages, standards are not always
up to my expectations. Food, on the whole, is good but meat is sometimes too tough for the elderly residents. Hopefully, there will be more entertainment and activities now covid is being successfully controlled.

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Review from Kathryn L (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Allenbrook Home since January 2020, following the death of my father (who had been her main carer). The nursing home has been extremely supportive towards my mother, who has had to cope with her increasing dementia, bereavement, and covid-19 restrictions. In addition,
my mother has challenging oral and dietary needs. More recently my mother has become more relaxed, regarding Allenbrook as her home. Allenbrook is a little restricted in space for activities.

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Review from Sheila S (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursing home has gone the extra mile to make sure my father settled in when I had to move him from a care home. All the staff have been very caring, to help him feel really comfortable and reassure him that it is his home and if needs anything he only has to ask. The nursing care has been good,
and my father always looks clean and well dressed. The food suits my father and he is now eating very well, the chef does come out of the kitchen to see if there is anything particular needed for the residents. Altogether I have to say a very well run, clean, happy home, that have the residents and the supporting families best interests at heart.

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Review from Ann S (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a smile and a cheery hello. All staff are friendly and welcoming and work hard to ensure the home is welcoming and homely to all the residents. Residents are treated with dignity and respect at all times. I feel this is a safe and caring home and I am very happy with the care
they give my relative.

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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Allenbrook Home (Halesowen) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Allenbrook Home (Halesowen) Ltd is calculated as follows: ( (106 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allenbrook Home (Halesowen) Ltd is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 10 Apr 2025

Our beautifully furnished care home bedrooms are designed to offer both comfort and dignity in a peaceful setting. Each room features a comfortable single bed, bedside table, spacious wardrobe, and an armchair for relaxing or reading. Large windows allow for plenty of natural light, creating a bright and welcoming space.Rooms are fully equipped with a nurse call system, TV point, and Wi-Fi access to help residents stay connected. We encourage personal touches—residents are welcome to bring their own furniture, pictures, or keepsakes to make the space truly feel like home.Whether it's a moment of quiet reflection or a restful night’s sleep, our bedrooms provide a calm and secure environment where residents can feel safe, supported, and at ease.


Awards / Recognitions (0)

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Frequently Asked Questions about Allenbrook Home (Halesowen) Ltd

What types of Care is Allenbrook Home (Halesowen) Ltd registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Allenbrook Home (Halesowen) Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Allenbrook Home (Halesowen) Ltd have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Allenbrook Home (Halesowen) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Allenbrook Home (Halesowen) Ltd to the centre of Halesowen?

1.4 mile(s) as the crow flies, distance by road may be significantly further.