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Ashgrove Care Home has a Review Score of 7.9 (7.921) out of 10, based on 1 reviews in the last 2 years. Over all time Ashgrove Care Home has 68 reviews.
Review from Caroline J (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Beverley Murrain, Registered Manager at Ashgrove Care Home
Thank you for taking the time to review our service, it was a pleasure to provide care and support for your mum.
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Review from Leyton H (Son of Resident) published on 28 September 2022
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5.0 out of 5
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Review from J W (Son of Resident) published on 18 July 2022
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5.0 out of 5
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Review from S D (Daughter-in-law of Resident) published on 1 July 2022
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4.0 out of 5
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Review from Sue E (Daughter of Resident) published on 27 June 2022
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5.0 out of 5
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Review from Terence H (Son of Resident) published on 27 June 2022
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5.0 out of 5
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Review from A W (Daughter of Resident) published on 9 May 2022
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashgrove Care Home
l would like to thank you for the positive feedback in relation to the care your mother receives at Ashgrove. We endeavour to do our utmost to support our resident’s holistic needs, and where it is identified that we can improve upon the service we provide we aim to do so. I fully understand that continuity of care is of the utmost importance to our residents, and it’s important to have familiar faces that our residents can relate to. To offer you some assurances, I can confirm that we have recruited all of our care vacancies and no longer utilise care agency, and we have only one remaining night nurse post vacant. This post is currently backfilled by an agency nurse to ensure safe staffing for our residents, and we do always endeavour to have the same nurses as much as possible to gain that continuity of care and consistent staffing approach.
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Review from Philip H (Son of Resident) published on 16 July 2021
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5.0 out of 5
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Review from J W (Daughter of Resident) published on 17 June 2021
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5.0 out of 5
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Review from Enid H (Wife of Resident) published on 26 March 2021
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5.0 out of 5
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Review from Kathleen G (Private Carer of Resident) published on 15 March 2021
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5.0 out of 5
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Review from Anthony R (Son of Resident) published on 23 February 2021
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5.0 out of 5
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Review from Lee K (Grandson of Resident) published on 10 February 2021
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5.0 out of 5
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Review from Margaret N (Niece of Resident) published on 5 January 2021
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5.0 out of 5
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Review from K M (Daughter of Resident) published on 18 December 2020
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5.0 out of 5
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Review from Margaret J (Daughter of Resident) published on 9 December 2020
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5.0 out of 5
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Review from H (Daughter of Resident) published on 21 October 2020
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5.0 out of 5
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Review from P H (Daughter of Resident) published on 29 September 2020
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5.0 out of 5
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Review from R C (Granddaughter of Resident) published on 16 September 2020
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4.0 out of 5
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Review from S S (Friend of Resident) published on 31 October 2019
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4.0 out of 5
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The Review Score of 7.9 (7.921) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Ashgrove Care Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.088 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 1 Positive Reviews ÷ 11.4 = 0.088
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Aug 2023
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