Review from Kerry K (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

Ashgrove Care home staff have been amazing with my Mom since she has been there. Having dementia, moving was quite daunting for her, but we needn't have worried. They have all made Mom and my sister and I feel like part of the family. All our worries have gone away. We can't thank them enough for their

kindness and compassion. They are all fantastic. We can't praise them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

Can recommend Ashgrove Care Home to anyone who wishes their loved one to be looked after to the highest standard. The staff are very caring and thoughtful to residents and their families.
Nothing is too much trouble for them. There are activities for residents to keep their minds active and physically

occupied. I would recommend to anyone (well done Ashgrove).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon I (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely lovely home. The staff go above and beyond with their caregiving and treat all residents like family. The food is very good and the home is always very clean and tidy.
I wouldn't wish for my mom to be anywhere else but here in Ashgrove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret L (Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

Very good care at Ashgrove. Food very good, nice bedroom. Staff are all excellent. Nothing is too much trouble. Always helpful and kind. Very lovely carer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert P (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

We are happy with the care our mother is getting at Ashgrove, staff are good during the day, we feel there needs to be more activities to stimulate the residents.

Reply from Clare Sheehan, TBC at Ashgrove Care Home

Thank you for your comments. We are currently looking at our wellbeing activities to ensure that we have meaningful activities for our Residents. If there is anything that you could suggest that would be beneficial to your loved one we would love to hear about it. Thank you again for taking the time to share your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience

My mom was here to receive end of life care. The staff are very helpful and approachable. She had respite here in the past and the family were very happy. Can't praise it enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne B (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience

I find the staff very respectful and genuinely caring. Nothing is too much trouble. Overall I am very happy with the care that my father has received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Power of Attorney of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

We have found all staff polite and friendly.
They are compassionate and capable.
We as a family feel happy to leave our family member in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon I (Daughter of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience

My mom is currently a resident in Ashgrove Coppice and has been for nearly two years. I am happy to say the care she receives is second to none. The staff go above and beyond their job roles to make sure residents are happy. They welcome us as family as they do their residents. They work none stop and

you can see how much love they put into it. Nothing is too much trouble for them. So glad my mom is in such a loving caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard H (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

I was extremely impressed by the attitude of all the members of staff I met. They were cheerful and genuine in their greetings. All were respectful and professional in whatever their duties were. The whole approach was a credit to each member of staff and the management that must be in place to ensure

this is maintained. I cannot speak more highly about the level of care shown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn M (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

Sadly my mum was only at Ashgrove Care Home for 16 days but she could not have been looked after in a more caring and compassionate way. What stood out to me was how genuinely kind all the staff we met were, management, nurses, carers, cleaners, chefs. They were all so concerned and tried so hard for

her. She was treated with great kindness and dignity in her time of great need.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail D (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

My father was accepted into your care a week ago. The family was extremely apprehensive as my father's previous experience of care homes resulted in extended stays in hospital. Ashgrove Care Home has been a different experience from the first day. My father is more eloquent when speaking, relaxed in

appearance and does not appear concerned when other residents are having an 'off day'.

A special mention must go to the entertainment staff as for the first time in my life I witnessed my father baking!!

My father has now been with you for a week, and on behalf of the family I would like to express my heartfelt thanks to such dedicated, caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

Most impressed with the very caring staff who always had time for us no matter how busy that they were. They were always pleasant and helpful. The room was of a high standard, clean and well equipped. Everyone treated the residents with care and respect. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

The care my dad gets at this care home is at a very good standard. All the staff are lovely and it is clear they all care so much and my dad is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie F (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience

Kind and caring staff. They are extremely considerate and kind to my dad. They always have time for him. I can not fault them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue R (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

Ashgrove is a pleasant and efficient nursing home. It is clean and has a varied menu at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn E (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

Where do I start, cannot thank the staff enough at Ashgrove for everything they do for my mom. My mom has come on so much since June and I put it down to the superb care she received.
Many staff members, including the activities person, the lovely cook, the laundry and office staff, have made such

a difficult time so much easier. I know my mom is having the best care possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony B (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

This is an outstanding home. In my experience, there's nothing too much for the carers to do for my Mom.
Great lengths have been gone to, to make sure she is happy and comfortable.
I can't speak highly enough about how well cared for my mother is.
The management and staff should be highly rewarded

and proud of themselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francesca L (Granddaughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

You've worked wonders with my nan. She is now back to her normal self and it's all because of the wonderful staff. They are always so polite, professional, caring and compassionate and the fantastic relationship all of the staff have built with my nan leaves me beyond grateful. Thank you to everyone

at Ashgrove, you've given my nan her life back and given us our best friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Could not ask for better care for my mom. Staff are excellent, nothing is too much trouble for them. Communication between staff and we as a family is excellent.
Thank you so much, Ashgrove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Ashgrove Care Home

Care Provided by Ashgrove Care Home

Good to Know

Funding & Fees Guide for Ashgrove Care Home

Facilities