Review from John B (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

Standards are excellent. Home is run very well. Atmosphere of staff is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

I found it very relaxing, the staff very caring. It was nice being there enormously. The house was warm and it has got a nice garden. It was very well run - well done Ashgrove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

Whole experience very very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra T (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

The care my Dad received in Ashgrove was second to none. The staff were very friendly, compassionate and extremely kind to us all as a family. We were always very welcome to visit at any time. The facilities were excellent, very clean and always welcoming. The choice of food and quality was excellent

too. Dad was always very comfortable, safe and relaxed during his time at Ashgrove. We are very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My Dad was in Ashgrove for only a short time before his passing. The staff were extremely helpful and caring, not only to my Dad but to us as a family. The staff were very accommodating and sensitive to my Dad's needs. He was always clean and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

Ashgrove treated my Dad with the utmost respect and dignity. He was only there for 10 days but settled very quickly which put our minds at rest in the knowledge he was being well cared for. All the staff were excellent and not only cared for my Dad but ensured the whole family were looked after too.

On the day he passed away the care was second to none and we, as a family, were treated with compassion and didn't feel rushed at all. A great service at the most difficult of times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry B (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My Mother is residing at Ashgrove Care Home, Cradley Heath. Our first visit to the home we were surprised at the cleanliness and care given to the elderly. Its been 2 months now and the staff are patient and friendly and would recommend this company to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean G (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

I could not have wished for better care. My mother was treated with the utmost care and consideration for her welfare and dignity. Unfortunately, my mother died. She was given the very best end of life care, and we were treated lovingly just like a family. Her end was dignified, and she passed knowing

that we were there for her. I feel really lucky to have had mom in the care of Ashgrove. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

Mother was very well cared for in a very clean welcoming care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since October 2017. The care she has received has been second to none. In my experience, all the carers who work here are extremely committed to their job and residents needs all come first. On a personal level due to their care and attention, they have literally saved my

mum's life. When she came into the home she was eating nothing, she now eats fair meals a day and snacks all due to staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

Mom only stayed at Ashgrove Care Home for a few short months. However, as a family, we preferred it to her previous location. It was clean, always smelling fresh and her room was clean and tidy and most importantly mom looked presentable and well kept so we knew she was being supported in an appropriate

manner.

We would recommend without hesitation.

Thank you from the bottom of our hearts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean T (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience

My dad could be very awkward indeed. He was sent to Ashgrove for palliative treatment. The staff were always very patient with him encouraging him to get up and go into the lounge and dining room for meals. This was good as he would have lain in bed many days. I never saw anyone lose their patience

with him when I was sometimes at the end of my tether. When he was at his end we could not fault the care and attention he received. The carers were so kind, always popping in and making us welcome at any time of day and night.

The home was clean and being decorated all through. Activities were arranged and there always seemed to be a drinks trolley along with snacks being pushed around.

Dad was happy with the food and commented on the cooked breakfasts he very often had, although I cannot comment on the food myself.

I have no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris L (Daughter of Resident) published on 1 March 2018
Submitted via Website • Report

Overall Experience

5* Care Service. The Nursing Staff and Carers cannot do enough my Mom. The improvement in her condition in less than 48 hours is unbelievable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

Was concerned that my father was not getting dressed and washed until 11.00am to 11.30am as all he was getting for breakfast was porridge whereas if dressed earlier he got a full proper breakfast. In fairness when the boss was informed she was on to it straight away. No other problems. Staff treat him

really well.

Reply from Clare Sheehan, Care Advisor at Ashgrove Care Home

Thank you for your response. Your feedback is always appreciated and enables us to make improvements to the overall experience for our residents.
We currently have two Wellbeing Coordinators in post who utilise the care review process as well as working in partnership using the remembering together booklet, which gives us some insight into our resident’s hobbies & interests prior to admission.
Recent activities in the home include our weekly coffee mornings, performances from the fun time theatre, flower arranging workshops & visiting Birmingham symphony hall. Residents often visit the local pub & shops, as well as having the opportunity to join in during our arts & crafts sessions and offer one to one support.
If you have any questions regarding our wellbeing programme please feel free to ask one of the team, otherwise we are now displaying this on the television as you enter the home.
We have recently undergone a refurbishment programme which will hopefully have improved our facilities & cleanliness, however, I have scheduled this for discussion during our next staff meeting to work on further improvements.
If you would like to discuss any of the matters from your review please feel free to drop in & speak with our Manager, as we have an open door policy & value any feedback so we can continue to improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine C (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service they have given my mom. they are very friendly always there if we need help and advice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William W (Husband of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service my wife is getting. Extremely pleased with staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony L (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience

Well cared for. Friendly staff. Good facilities and clean rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Friend of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience

All the carers are really friendly and very dedicated.
Nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Wife of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care that the home is giving to my husband.
And would highly recommend it to anyone.
The carers and staff are very helpful and friendly.
The meals are excellent and it is very clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline M (Sister of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

Staff are very efficient, caring, considerate and polite. Nothing is too much trouble and made the care home a home from home and managed to cater for any special needs of patients. Staff mixed together very well with no internal arguments and the home was very well managed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Ashgrove Care Home

Care Provided by Ashgrove Care Home

Good to Know

Funding & Fees Guide for Ashgrove Care Home

Facilities