Ashgrove Care Home

9 Dudley Wood Road, Netherton, Dudley DY2 0DA

7.9 68 Reviews

Funding & Fees Guide for Ashgrove Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Dementia Care £800 – £1,300
Self-Funded Nursing Care £800 – £1,300

(these prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

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Review from L W (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

Friendly caring staff but sometimes too busy to respond during busy times.

Reply from HC-One, Careline Team at Ashgrove Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. We are pleased that you have found the staff at Ashgrove both kind and caring, as a home we aim to give the kindest care and I will inform the staff of your positive comments. As you have correctly pointed out there are times when the home can be rather busy, the staffing numbers on the unit have recently been increased, you will now visibly see more care staff around the home. We are also currently in the process of introducing volunteers who will assist our regular staff during busier periods such as meal times. We believe this combination will improve staff availability and reduce the likelihood of any Resident having to wait an unacceptable amount of time to have their care needs met.
We are committed to providing Residents with the high quality, kind care they deserve.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

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Review from M T (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

Excellent care of my mum in respite after a hospital stay. Attentive and friendly staff, really made my mum feel welcome. Also liked how visitors felt accepted and respected. It felt like the staff couldn't do enough for you. I would recommend Ashgrove.

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Review from Mary S (Daughter-in-law of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience

My experience of Ashgrove Care Home (The Coppice) was one where I felt my mother in law was being cared for in a loving, kindly way. As her dementia progressed to a state where she was bedridden and could no longer do anything for herself. The staff treated her to the very best of their ability. She

was kept clean and the bed linen changed regularly. He room was clean and although my mother in law could no longer communicate with us she was always peaceful when we visited the home. They always made us feel welcome.

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Review from Jayne W (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

My mother has had deteriorating health over the past few weeks. This has led to today, when sadly she passed away. The care and compassion over particulary this last week, has been excellent. The care staff, both day and night and nursing have been fantastic. The dignity that they have shown my mother

and support they have given me is overwhelming. I cannot thank them enough. My mother has had 4 years living at the home and I can honestly say in her own way she has been happy, content and well cared for, despite being short staffed for the dependency of residents.

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Review from P H (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience

Ashgrove Care Home are very caring, especially the carers. They really looked after my Mum. She went in the home 7th January and passed away 20th March. She fought really hard. We went every day to see her and you become like a little family. I would recommend the home to others.

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Review from Judith S (Daughter of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Ashgrove for respite care, having neglected herself. The care she received led to her feeling well, being well nourished, and she enjoyed the company of a few residents. As a relative, I was welcomed and able to talk about my mother's needs, care and progress. I was pleased

she improved.
I did notice her hair was cared for by the hairdresser and podiatry needs addressed. My worries were for the level of hand hygiene residents are encouraged to reach, because my mother's nails looked dirty at each visit (only 4 since I live away). I worry vision, dental, auditory care/assessments limited. I worry staff limit their attention to some dementia residents, however my mother being easy to care for was always respected.

Reply from HC-One, Careline Team at Ashgrove Care Home

We would like to thank you for your kind comments regarding your mothers stay with us at Ashgrove.
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

The Home Manager operates an open door policy; please feel welcome to pop along for a chat in more detail.
Please be assured we take all suggestions on board and strive to continually improve our service.
We value all feedback and ensure it is recorded and acted upon.

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Review from Brian (Husband of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

I find the home very good. Office and staff very good in all aspects of their work. Make you welcome and keep me informed in my wife's stay there and any incidents if and when they happen. I am happy that my wife is in this home and being looked after well.

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Review from Katherine S (Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

I was at Ashgrove since just before Xmas for a respite stay and the staff have all been great, nothing was too much trouble.

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Ashgrove Care Home

Care Provided by Ashgrove Care Home

Good to Know

Funding & Fees Guide for Ashgrove Care Home

Facilities