Hollycroft Nursing Home

8/10 Redhill, Stourbridge DY8 1ND
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8.4 9 Reviews
  • Hollycroft Nursing Home, Stourbridge
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Care Provided by Hollycroft Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hollycroft Care Ltd
  • Person in charge
  • Sue Scott (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Hollycroft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,100 – £1,500
  • (these prices are only a guideline, please contact Hollycroft Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


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Hollycroft Nursing Home Reviews (9)

8.4

Hollycroft Nursing Home has a Review Score of 8.4 (8.352) out of 10, based on 2 reviews in the last 2 years. Over all time Hollycroft Nursing Home has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
1
1
2
7

Review from Marion B (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom stayed at Hollycroft for rehabilitation after having a stroke. The care she received was excellent. The carers, nurses and therapists were so kind and caring that she has managed to come back home. We cannot thank everyone enough for their care and kindness. Would recommend Hollycroft Nursing
Home.

Reply from Sue Scott, Manager at Hollycroft Nursing Home

Thank you, your comments are very much appreciated. I will pass on your thanks to all of our staff. Best wishes to all of you.


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Review from April G (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was looked after amazingly, the day and night staff was amazing and friendly, nothing was too much trouble. The food was great, lots of tea and coffee. Thank you to the nurses and again big thanks to the carers, love especially two carers in particular.

Reply from Sue Scott, Manager at Hollycroft Nursing Home

Thank you, it was a pleasure.
Hope Mum is well and enjoying being back home.
Sue Scott.


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Review from S W (Niece of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had a small stay with you while she was recovering. She had never been married, got no children and I looked after her. She loved it in Holycroft. Sadly she passed away in hospital on April 1st. I want to thank you all for caring and making her stay so welcoming.

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Review from Rachel A (Daughter-in-law of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law passed away in June 2019 at this Care Home having spent two weeks there in step down care. Unfortunately, with a late diagnosis of Parkinson’s she was very poorly and recovery would have been miraculous. My husband and I cannot praise the staff here enough for the care, love and support
they have given Mom and our family during this very difficult and sad time. The professionalism and commitment of all the staff is totally outstanding. They truly care and took the time to get to know the essence of Mom, even in the short time she was there. We felt totally reassured that Mom was in safe and loving hands, which was a great comfort and reassurance to us. It has also helped us come to terms with her death, knowing that she was cared for with such dignity, kindness and compassion right to the end.
If you are considering this Care Home for a loved we can only say that we can recommend it without hesitation.

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Review from Elaine S (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Hollycroft after a full hip replacement due to a fall just before Christmas. Yes, of course, I was worried and concerned about leaving him there. Who wants to leave a relative who’s always been fit and healthy and completely independent even at 90 years of age in somewhere
they don’t know and with staff they don’t know.
HOWEVER, we didn’t need to be concerned at all. The care was exceptional and all the staff including the OT’s and physiotherapists who work there were amazing. The food was lovely as well. Yes, when you walk in you do notice that it could do with a lick of paint but it is not a hotel and I would rather be in there than a brand new home with staff that do not come up to the very high standards here.
Thank you all. 10/10 and 5* treatment.

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Review from David H (Son of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was accepted by Hollycroft from Hospital on a Step-Down programme. Unfortunately, his condition, which was terminal beforehand, deteriorated and he was unable to recover from his illness. I have to say however that the care provided by the staff at Hollycroft was of the highest standard possible,
exceeding my expectations at every stage of this most difficult time. Having no prior experience of this situation they provided guidance, support and the absolute best care possible to my father during his final weeks. I have nothing but admiration for the way the care was provided, how they communicated with our family and the flexibility shown when our requests fell outside normal parameters. This is an establishment which deserves the ultimate praise; simply caring sensitively with people who deserve to be cared for sensitively. I would recommend this home to anyone considering it for their loved ones, and without any hesitation.

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Review from D R S (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff at Holly Croft most welcoming, compassionate and caring during my 2-week stay.
Returning home after 4 weeks away (with 2 weeks in hospital), to a downstairs room (used to be garage), shower tray, adapted toilet (disabled seat), orthopaedic single bed (rise and fall), living room reclining
settee (2 seater), walking stick, car changed to disability for easy access, walk short distances with metal stick.
No carers. All my needs are being supplied by my family.

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Review from Jason B (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent.
Very helpful and tend to mom's needs quickly and efficiently.
Never too much trouble to approach them and ask for help and advice.
Always keep her clean and tidy.
No complaints at all.

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Review from Harry F (Husband of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 7 weeks in Hollycroft recovering from an acute medical condition. She has made a complete recovery due to the excellent standard of nursing care. The leadership shown by management and registered nurses is worthy of a mention. They always had time to listen to me and looked after my wife
really well. The carers were always cheerful and would chat to my wife. Everybody works hard to see that residents are in a happy and safe environment. Hollycroft is a top quality nursing home.

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Current Review Score: 8.4 (8.352)

Overview of Review Score

The Review Score of 8.4 (8.352) out of 10 for Hollycroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Hollycroft Nursing Home is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.395 Points relating to the number of positive Reviews for Hollycroft Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 2 Positive Reviews ÷ 7.4 = 0.27

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hollycroft Nursing Home

What types of Care is Hollycroft Nursing Home registered for?

Older Person Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollycroft Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hollycroft Nursing Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Hollycroft Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hollycroft Nursing Home to the centre of Stourbridge?

0.4 mile(s) as the crow flies, distance by road may be significantly further.