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Island Court Care Home has a Review Score of 8.1 (8.091) out of 10, based on 1 reviews in the last 2 years. Over all time Island Court Care Home has 23 reviews.
Review from S D (Daughter-in-law of Resident) published on 21 March 2025
Submitted via Website •
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5.0 out of 5
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Review from Claire A (Friend of Resident) published on 4 December 2019
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Overall Experience
4.0 out of 5
Reply from Claire Hayward, Home Manager at Island Court Care Home
Many thanks for taking the time to leave a review for Island Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be happy and helpful. It is also pleasing to hear that you find our food to be excellent.
Kind regards, Claire Hayward, Home Manager
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Review from Tracy W (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card •
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4.0 out of 5
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Review from Edward H (Brother of Resident) published on 22 February 2019
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Overall Experience
4.0 out of 5
Reply from Marc Cohen, Care Home Manager at Island Court Care Home
Many thanks for taking the time to review our home. I’m glad to hear that you think our home is very good. Please do come speak to me regarding the laundry and activities and I will speak to my staff about how we can improve. Kind regards, Care Home Manager
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Review from Barry W (Brother of Resident) published on 6 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
The staff are very professional and caring.
The home is clean, warm and food is excellent. All cooked on site.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island Court, all feedback is greatly appreciated and I will certainly pass your comments onto the team, they will be very pleased. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do.
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Review from R C (Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
We are delighted that you have shared your perspective on your home and to leave a positive review. As you have experienced the staff strive to be nice and friendly to each resident and provide the best care possible and we are pleased that you enjoy the music and games that are put on.
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Review from Declan W (Son of Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Thank you for taking the time to write a positive review for Island Court, this makes a big difference to our staff and to our home. I will share your comments with our team who will be very pleased.
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Review from R F (Son of Resident) published on 6 October 2017
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Overall Experience
4.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island Court, we are always pleased to receive feedback and pleased that you are happy with our home for your mother. We are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy.
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Review from G W (Daughter-in-law of Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island Court. All comments greatly appreciated and I will certainly pass yours onto the team. We strive on providing the best care possible for each of our residents and try to make them happy and feel as at home as possible. We are pleased to read that your mother enjoys the activities available in the home, we try to put on a full range for each individual’s likes and interests so that all residents have something to enjoy.
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Review from Paula V (Daughter of Resident) published on 6 October 2017
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Overall Experience
4.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for our home, Island Court. I will certainly pass your comments onto the team. The staff strive to be helpful and friendly and deal with issues quickly and efficiently to make the home as welcoming as possible to all residents and their relatives. We are pleased very to read that your mother is happy in her home.
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Review from S H (Sister of Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to leave a review for Island Court, we are always pleased to receive positive feedback and I will certainly share it with the team, they will be very pleased.
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Review from M E (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Thank you for taking the time to write a positive review for Island Court, we are always pleased to receive feedback and I will share your comments with the team. We strive to provide the best care possible and have each resident's person-centered care at the heart of what we do.
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Review from S D (Granddaughter of Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island Court, all comments are greatly appreciated and I will certainly share yours with the team. We are pleased to hear that your grandad has settled in well to the home, the staff strive to make all residents feel at home and we make sure we have a full range of activities available to cater to all different interest and likes.
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Review from C S (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island Court. All comments are greatly appreciated and I will pass these onto the team. We are pleased to read that most of your problems get resolved straight away, we are always striving to find new ways to do this quickly and efficiently.
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Review from Clifford L (Resident) assisted by family/friend published on 4 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island court, we are always pleased to receive feedback and I will certainly share it with the team. We strive to be as friendly as possible to make the residents feel at home at all times and we are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy
Sue Geary-Campbell, Home Manager
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Review from John F (Resident) assisted by family/friend published on 20 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Thank you for taking the time to write a review for Island Court, all positive are greatly appreciated and make a huge difference to our staff and the home. I will certainly pass your comments onto the team.
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Review from Lynsey D (Great-Niece of Resident) published on 22 August 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review on Island Court, we appreciate all comments as they make a huge difference to the home and the staff, I will be sure to pass them on to the team. The staff strive to provide excellent care for the residents and I am glad to hear that your aunt is benefitting from this and that you can see a change in her already. We have a wide range of activities that cater to all residents different likes and interests and it’s always nice to hear when residents enjoy these and we are pleased to read that you are happy with the mealtime experience, as we make great efforts to create a pleasing environment with good quality food for our residents to enjoy.
Kind regards, Sue Geary-Campbell, Home Manager
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Review from K C (Son-in-law of Resident) published on 21 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Susan Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for your review on Island Court, your positive comments are much appreciated. The staff here are always striving to make sure the residents are well looked after and we provide a wide range of activities to suit all different interests. I am pleased to hear that your mum is enjoying her time in our home and I will be sure to tell the team.
Sue Geary-Campbell, Home Manager
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Review from G E (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to leave a review for Island Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. I am pleased to hear your mum has received good care and that she is happy in the home, the staff are always striving to provide excellent to support to the residents.
Sue Geary-Campbell, Home Manager
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Review from B E (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home
Many thanks for taking the time to write a positive review for Island Court, it makes a massive difference to the home and our staff. I will pass your comments on to the team who will be very pleased.
Sue Geary-Campbell, Home Manager
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The Review Score of 8.1 (8.091) out of 10 for Island Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Island Court Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.091 Points relating to the number of positive Reviews for Island Court Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 1 Positive Reviews ÷ 11 = 0.091
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Dec 2022
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