What types of Care is Island Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How far is Island Court Care Home to the centre of Bilston?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Island Court Care Home, Bourne Street, Woodsetton, Bilston, West Midlands WV14 9HN

Review from Claire A (Friend of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience

Care staff very helpful and happy, nothing too much trouble. Food excellent and dining room very lively.

Reply from Claire Hayward, Home Manager at Island Court Care Home

Many thanks for taking the time to leave a review for Island Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be happy and helpful. It is also pleasing to hear that you find our food to be excellent.
Kind regards, Claire Hayward, Home Manager

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Review from Tracy W (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

My mom receives excellent care at Island Court, it's a pleasure to visit which I do on a daily basis. I recently requested my mom's room to be decorated by the new manager and it was done within one week of speaking to her. Many thanks.

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Review from Edward H (Brother of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

Island Court is very good. In my eyes, the only thing is the laundry of the people living there goes missing even with their names on the clothing. My brother has lost over 15 t-shirts, pants and socks and 3 pairs of slippers. We, as relatives, don't have bottomless wallet or purses to keep replacing

them so this needs addressing ASAP please.
Like I say, it is the only fault I can find in Island Court.

Reply from Marc Cohen, Care Home Manager at Island Court Care Home

Many thanks for taking the time to review our home. I’m glad to hear that you think our home is very good. Please do come speak to me regarding the laundry and activities and I will speak to my staff about how we can improve. Kind regards, Care Home Manager

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Review from Barry W (Brother of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

Island Court is a very well run home with plenty of staff.

The staff are very professional and caring.

The home is clean, warm and food is excellent. All cooked on site.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, all feedback is greatly appreciated and I will certainly pass your comments onto the team, they will be very pleased. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do.

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Review from R C (Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

I like the home here. It's nice and I like living here. The people are nice and friendly and I like the entertainment as well. I like the food and the music and games.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

We are delighted that you have shared your perspective on your home and to leave a positive review. As you have experienced the staff strive to be nice and friendly to each resident and provide the best care possible and we are pleased that you enjoy the music and games that are put on.

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Review from Declan W (Son of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

This care home is very friendly - the staff are always willing to help with questions. The matron is always approachable. The care home is very clean.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to write a positive review for Island Court, this makes a big difference to our staff and to our home. I will share your comments with our team who will be very pleased.

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Review from R F (Son of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

Very pleasant home, very friendly people. Care very good, all staff are very dedicated. Plenty to do, lots of activities.Plenty to eat and drink, the food is lovely. I wouldn't want my mother anywhere else.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, we are always pleased to receive feedback and pleased that you are happy with our home for your mother. We are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy.

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Review from G W (Daughter-in-law of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in the home for over 12 months and I can only speak as I find. She's looked after with wonderful care, she's on the residential floor and there is always lots going on. I'm happy with the care she receives, she's happy, content and always smiling.
She enjoys the food and says

there is plenty for her and she loves the activities as there is always something going on. As a family, we find this lovely to see them all enjoying themselves.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court. All comments greatly appreciated and I will certainly pass yours onto the team. We strive on providing the best care possible for each of our residents and try to make them happy and feel as at home as possible. We are pleased to read that your mother enjoys the activities available in the home, we try to put on a full range for each individual’s likes and interests so that all residents have something to enjoy.

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Review from Paula V (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

The home is very clean and always smells nice compared to other homes I have visited.
It is very welcoming and the staff are helpful and friendly.
The matron is a star and always helps solve any issues, however minor or important.
My mother seems happy and content here.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for our home, Island Court. I will certainly pass your comments onto the team. The staff strive to be helpful and friendly and deal with issues quickly and efficiently to make the home as welcoming as possible to all residents and their relatives. We are pleased very to read that your mother is happy in her home.

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Review from S H (Sister of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

Very helpful, really nice and couldn't as for anything better for my brother.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to leave a review for Island Court, we are always pleased to receive positive feedback and I will certainly share it with the team, they will be very pleased.

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Review from M E (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

I have found that during the last 16months mum has been here, that she has been cared for with the utmost respect. All the staff are very helpful.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to write a positive review for Island Court, we are always pleased to receive feedback and I will share your comments with the team. We strive to provide the best care possible and have each resident's person-centered care at the heart of what we do.

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Review from S D (Granddaughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

From what I have seen, my grandad really enjoys being at the home. He's happier and has come out of his shell more, often speaking of the staff and other residents.
The staff always talk to you and answer any questions. The entertainment is good, keeping everyone occupied.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, all comments are greatly appreciated and I will certainly share yours with the team. We are pleased to hear that your grandad has settled in well to the home, the staff strive to make all residents feel at home and we make sure we have a full range of activities available to cater to all different interest and likes.

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Review from C S (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the home.
All in all, I know where to go if I have a problem, and I am listened to.
Nine times out of ten the issue is resolved.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court. All comments are greatly appreciated and I will pass these onto the team. We are pleased to read that most of your problems get resolved straight away, we are always striving to find new ways to do this quickly and efficiently.

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Review from Clifford L (Resident) assisted by family/friend published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience

Very nice residence. All the staff are polite and friendly always chatting to everyone.
The food and rooms are nice and always clean. Fish Fridays are the best.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island court, we are always pleased to receive feedback and I will certainly share it with the team. We strive to be as friendly as possible to make the residents feel at home at all times and we are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy
Sue Geary-Campbell, Home Manager

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Review from John F (Resident) assisted by family/friend published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience

Overall good experience. Staff friendly and caring.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to write a review for Island Court, all positive are greatly appreciated and make a huge difference to our staff and the home. I will certainly pass your comments onto the team.

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Review from Lynsey D (Great-Niece of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience

My great auntie has been in Island Court for just over a month now and in that month I have seen a big difference in her. She's happy and mainly cared for by the staff, I tend to visit my aunt every week and whenever I turn up she always looks happy and alert. I can honestly say this home is lovely

the staff are all friendly and make time to talk with you and my auntie likes it here.
This is her 3rd resident home in two years and I see her do everything. She says the entertainment is lovely, she enjoys the singers and she likes to join in with the activities daily, her favourite being the sing along and talking about her past life.
She also says the food is lovely and always has a good breakfast. We as a family can only thank Island Courts staff for making her part of their home. There are no concerns which is good for us as we were very worried when we had to change her care. A VERY BIG THANKYOU TO EACH AND EVERY ONE OF YOU.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review on Island Court, we appreciate all comments as they make a huge difference to the home and the staff, I will be sure to pass them on to the team. The staff strive to provide excellent care for the residents and I am glad to hear that your aunt is benefitting from this and that you can see a change in her already. We have a wide range of activities that cater to all residents different likes and interests and it’s always nice to hear when residents enjoy these and we are pleased to read that you are happy with the mealtime experience, as we make great efforts to create a pleasing environment with good quality food for our residents to enjoy.
Kind regards, Sue Geary-Campbell, Home Manager

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Review from K C (Son-in-law of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience

Mom is well looked after. Staff are good and friendly. Her room is lovely and she is very happy here. She enjoys the food and activities. She always talks about them. She also likes the sing alongs and her bingo. We have no worries here for my Mom.

Reply from Susan Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for your review on Island Court, your positive comments are much appreciated. The staff here are always striving to make sure the residents are well looked after and we provide a wide range of activities to suit all different interests. I am pleased to hear that your mum is enjoying her time in our home and I will be sure to tell the team.
Sue Geary-Campbell, Home Manager

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Review from G E (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

I can only speak as I find. My mom has wonderful care, excellent support. I cannot thank the staff enough for what they do for her. She is happy and content.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to leave a review for Island Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. I am pleased to hear your mum has received good care and that she is happy in the home, the staff are always striving to provide excellent to support to the residents.
Sue Geary-Campbell, Home Manager

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Review from B E (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

The care that my nan is receiving is excellent - she seems very happy and well looked after here.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, it makes a massive difference to the home and our staff. I will pass your comments on to the team who will be very pleased.
Sue Geary-Campbell, Home Manager

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Review from A J (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

I think the care at Island Court is faultless. My grandmother is looked after at the same level of care, morning, noon and night. The activities coordinator is always doing different things with them each day and I believe that is a good skill to have when some of the residents are bedbound, such as

my grandmother.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for the positive review on Island Court, it is greatly appreciated by the team and I will be sure to pass your comments on. I am pleased to hear that your grandmother is receiving excellent care as the staff strive on providing this for all of the residents. There is a full programme of activities in place, which aims to meet the many different interests and likes of our residents and it’s great to hear that your grandmother is taking part in them.
Sue Geary-Campbell, Home manager

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Island Court Care Home

Care Provided by Island Court Care Home

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Island Court Care Home Reviews (22)

Overview of Review Score

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Frequently Asked Questions about Island Court Care Home

What types of Care is Island Court Care Home registered for?

How many Rooms does Island Court Care Home have?

How far is Island Court Care Home to the centre of Bilston?

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Island Court Care Home

Care Provided by Island Court Care Home

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Island Court Care Home Reviews (22)

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Requires improvement

Bed Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Island Court Care Home

What types of Care is Island Court Care Home registered for?

How many Rooms does Island Court Care Home have?

How far is Island Court Care Home to the centre of Bilston?

Overall
Requires improvement