Island Court Care Home

Bourne Street, Woodsetton, Bilston WV14 9HN
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8.1 23 Reviews
  • Island Court Care Home, Bilston
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Care Provided by Island Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Person in charge
  • Trish Hartley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

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Island Court Care Home Reviews (23)

Total of 23, showing 21-23
8.1

Island Court Care Home has a Review Score of 8.1 (8.091) out of 10, based on 1 reviews in the last 2 years. Over all time Island Court Care Home has 23 reviews.

Overall Experience

  • 13
  • 10
  • 0
  • 0
  • 0

Date Published

23
1
1
1
22

Review from A J (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care at Island Court is faultless. My grandmother is looked after at the same level of care, morning, noon and night. The activities coordinator is always doing different things with them each day and I believe that is a good skill to have when some of the residents are bedbound, such as
my grandmother.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for the positive review on Island Court, it is greatly appreciated by the team and I will be sure to pass your comments on. I am pleased to hear that your grandmother is receiving excellent care as the staff strive on providing this for all of the residents. There is a full programme of activities in place, which aims to meet the many different interests and likes of our residents and it’s great to hear that your grandmother is taking part in them.
Sue Geary-Campbell, Home manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Patricia H (Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived on the 10th March to make this my home. Everything was clean and fresh and the staff who met me made me feel very welcome. I arrived just before lunch and was provided with a lovely meal. Up to now, meals have been excellent and varied and well presented. When shown to my room it was very
nice with a bed, wardrobe and 2 sets of drawers. My family arrived with some of my personal possessions and it soon looked homely. The staff have all been very friendly and caring, nothing too much trouble for them. The lady who does the entertainment is lovely and tries her best to entertain us.

Reply from Susan Geary-Campbell, Home Manager at Island Court Care Home

We are delighted that you have taken the time to share your perspective on your home, Patricia, and to leave a positive review. As you have experienced, the staff strive to provide the best care possible for you and each resident, and we are pleased that you feel that you have settled in well and that you are happy with the home.
Susan Geary-Campbell, Home Manager.


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Review from Linda R (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved here on the 10th March 2017. The manager and staff have made my mum very welcome and comfortable. They have been very amenable and to out of their way to make mom feel at home and us as a family. My family and I know we made the right choice.
Thank you

Reply from Susan Geary Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to review Island Court. I am pleased to hear that you feel the staff have made your mum feel welcome and comfortable. We aim to create a home feel and its great to hear you felt that the staff have gone out of their way to make your mum feel at home and also you all as a family. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Value for Money

Current Review Score: 8.1 (8.091)

Overview of Review Score

The Review Score of 8.1 (8.091) out of 10 for Island Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Island Court Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.091 Points relating to the number of positive Reviews for Island Court Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 1 Positive Reviews ÷ 11 = 0.091

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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