Oaklands Care Home has a Review Score of 9.8 (9.775) out of 10, based on 10 reviews in the last 2 years. Over all time Oaklands Care Home has 22 reviews.
Review from Sarah W (Daughter of Resident) published on 8 October 2024
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Overall Experience
5.0 out of 5
Reply from Satish Sahni, Proprietor at Oaklands Care Home
Thank you for your kind words. It was our pleasure to take care of your mother and she will be missed. Kind Regards, Oaklands Team
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Review from Ann H (Daughter of Resident) published on 2 October 2024
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5.0 out of 5
Reply from Satish Sahni and Team, Proprietor at Oaklands Care Home
Thank you for your kind words. It was an honour to care for your mother at the end of her life. We wish you and your family all the best in the future. Kind Regards, Oaklands Care Home
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Review from Isobel M (Granddaughter of Resident) published on 17 September 2024
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5.0 out of 5
Reply from Satish Sahni, Proprietor at Oaklands Care Home
Thank you for your kind words. It is our pleasure to look after your grandad.
Kind Regards, Oaklands Care Home.
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Review from Julie W (Friend of Resident) published on 5 September 2024
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5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Hi Julie, thank you for your kind words and kindly supporting the resident's wife with her visits. Kind Regards, Oaklands Care Home.
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Review from Keith P (Husband of Resident) published on 31 July 2024
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Overall Experience
5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Dear Keith, thank you for choosing your loved one to stay with us. Kind Regards, Oaklands Care Home.
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Review from Josephine T (Sister of Resident) published on 2 January 2024
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5.0 out of 5
Reply from Oakland Care Home, Proprietor / Manager at Oaklands Care Home
Hi Jo, Thank you for your kind words. We hope you and your brother are keeping well. Kind Regards, Oaklands Care Home.
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Review from Harvey R (Husband of Resident) published on 20 December 2023
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5.0 out of 5
Reply from Oakland Care Home, Manager at Oaklands Care Home
Hi Harvey,
Thank you for your kind words. Your wife will be missed.
We wish you all the best in the future.
Yours sincerely,
Oaklands Care Home.
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Review from Chris M (Son of Resident) published on 13 October 2023
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5.0 out of 5
Reply from Satish Sahni, Proprietor at Oaklands Care Home
Dear Chris,
It was a pleasure caring for your dad in his final days, he will be missed. We wish you and your family well in the future.
Kind regards,
Oaklands Care Home
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Review from Rebecca K (Daughter of Resident) published on 15 September 2023
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5.0 out of 5
Reply from Satish Sahni, Proprietor / Manager at Oaklands Care Home
Dear Rebecca, thank you for your kind words.
It was a pleasure to take care of your mother whilst she was with us. We look forward to seeing you again in the future at our next "Friends of Oaklands" meeting. We wish you and your family all the best in the future.
Kind Regards,
Oaklands Care Home
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Review from Nicola A (Daughter of Resident) published on 5 June 2023
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5.0 out of 5
Reply from Jacqueline Spittle, Manager at Oaklands Care Home
Thank you for your kind words. It was our pleasure looking after your mother.
We wish you and your family all the best.
Kind Regards,
Oaklands Care Home.
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Review from Beverley C (Daughter of Resident) published on 20 January 2023
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5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Thank you for your kind words; it's our pleasure to look after your mother.
Kind Regards,
Oaklands Team
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Review from Janet C (Partner of Resident) published on 10 January 2023
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5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Thank you for your lovely words and the dedication you showed by supporting your husband towards the end of this life.
Kind Regards,
Oaklands Management Team.
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Review from Paul T (Son of Resident) published on 24 October 2022
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5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Thank you for your kind words, it has been our pleasure looking after your mother.
Wish you and your family well.
Kind regards.
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Review from Alison S (Niece of Resident) published on 6 September 2022
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Overall Experience
5.0 out of 5
Reply from Satish Sahni, Proprietor at Oaklands Care Home
Thank you for the kind words. Your Aunt was definitely a character and will deeply be missed.
We wish you and your family all the best.
Oaklands Management Team
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Review from Grahame P (Brother of Resident) published on 22 July 2022
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Overall Experience
5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Thank you for your kind words. It was a pleasure caring for your loved one, we wish you and your family well.
Kind Regards,
Oaklands Management Team
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Review from Angela C (Sister of Resident) published on 5 July 2022
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Overall Experience
4.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Thank you for your kind words. It is our pleasure looking after your loved one.
Kind Regards,
Oaklands Management Team
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Review from Pauline C (Daughter of Resident) published on 18 March 2022
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Overall Experience
5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Dear Pauline,
Thank you for your kind words. It is a pleasure looking after your dad and thank you for choosing us.
Kind Regards,
Oaklands Team
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Review from Don P (Husband of Resident) published on 18 March 2022
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Overall Experience
5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Dear Don,
Thank you for your kind words. It has been a pleasure looking after your wife.
We wish you and your family well.
Kind Regards
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Review from Pauline B (Granddaughter of Resident) published on 14 February 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dharam Pal Sahni, Proprietor at Oaklands Care Home
Dear Pauline,
Thank you for your kind words. We wish you and your family well.
Kind Regards
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Review from M C (Daughter of Resident) published on 14 February 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.775) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Oaklands Care Home is calculated as follows: ( (107 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 115 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.862 Points relating to the number of positive Reviews for Oaklands Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 10 Positive Reviews ÷ 11.6 = 0.862
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager/Director
Joined: 2021
I gained a University Degree in Business Management BA (Hons) in 2009 at De Montford University. I have worked full-time in the care home industry since 2009 after graduating. I have gained all my mandatory training plus extra specialist training such as Mental Capacity Act, DoLS, Medication, and Diploma in Dementia.
I completed the (NVF) QCF Level 5 Diploma in Health & Social Care for Managers in 2015.
I have successfully run Richmond Court Residential home (Our sister's home) in Dudley, which is a Dementia Care Home. I have great experience working with Dementia and Challenging behaviour service users. I have a proven track record of running a successful care home. I now focus my efforts on raising the standards at Oaklands Care Home. I am extremely committed to improving and upgrading working practices. I have pushed forward with the team in introducing technology into the care home to make the service we provide more efficient, accurate and less likely for errors to occur.
As of October 2022, Jacqueline Spittle (Location Manager) was invited to be part of a Panel of “expert care home managers” for NHS, Black Country Integrated Care Board. Our role is to represent the care homes in the Dudley Area to help bridge the gap between the NHS and Care Homes.
As of November 2022, we have been working in partnership with Wolverhampton University and we are proud to say that we will soon be a training hub for student nurses.
Job Title: Location Manager
Joined: 2021
Winner of the Care Home Manager of the Year Award from West Midlands Care Association 2021. Please see the internet link to watch the video. www.wmca.care/awards/2021
I have worked in the care sector since 2000. I originally started as a care assistant and quickly worked my way up the ranks to become Registered Manager. I have also supported/troubleshot a group of homes in a Regional Managers Role.
I have a wealth of experience and qualifications. I have gained the following: NVQ Level 3 in Health & Social Care, NVQ Level 4 Management in Health & Social Care Registered Managers Award, Dementia Awareness for Managers (Wolverhampton University), Deprivation of Liberty Safeguards & Mental Capacity Act 2005, plus all mandatory training.
I am very much “hands-on” and support my team on the floor. I am very approachable and have knowledge, understanding and empathy towards families and residents having first-hand experience with my father living with dementia.
In 2019, I was nominated for Best Registered Manager by West Midlands Care Association. I was nominated again in 2021 and was delighted that I won the “Best Registered Manager’s Award” for the West Midlands.
Job Title: Deputy Manager
Joined: 2021
I qualified as a Registered General Nurse in 1971. I did my Paediatric training at Sheffield Hospital in 1973. I became the Nursing Sister for Paediatrics at New Cross Hospital, Wolverhampton shortly after. I was in this post for 25 years. After the hospital, I worked in Care Homes. I have been working in Care Homes for the past 23 years. During this time I was a Care Home manager for Bupa for 5 years and most recently I was the clinical lead for a Barchester Care Home. After Barchester closed down I applied for a Nursing position at Oaklands Care Home. I started at Oaklands as an RGN and was soon promoted to Deputy Manager due to my wealth of knowledge and experience. I love my job and have no intention of slowing down, even with my many grandchildren.
Job Title: Senior Nursing Assistant
Joined: 2021
I have been working in the care industry since 1999. During this time I have achieved levels 2, 3 and 5 in Care Management. I have a wealth of experience with the elderly client group. I have skills in leading a team of care staff, dealing with admissions and implementing person-centred care plans.
Prior to coming to Oaklands, I had experience running a 28 bedded dementia care home in the absence of the manager. My role is to ensure that the day-to-day running of the care home is smooth and to support the team when needed. I often get mistaken as being a qualified nurse due to my vast experience and knowledge.
Job Title: Admissions Officer
Joined: 2021
I first started my career in Health Care in 1987, working for Sandwell Social Services in a 48 bedded elderly care home. I am dedicated, and stayed there for 34 years! During that time I gained my NVQ level 2 in Direct Care, NVQ Level 3 in Management of Care Services and NVQ Level 4 in Registered Managers. I progressed from support care to Deputy Manager. I have great knowledge and experience in caring for people with complex needs.
I am passionate about elderly people receiving individualised care and promoting choices, rights and independence by working closely with families and other professionals.
Job Title: Activities Coordinator
Joined: 2022
I originally qualified as a Nursery Nurse in 2000. I gained experience working with students with learning disabilities. Over the years I gained a BTEC in Speech and Language Therapy, I also learned British Sign Language and Makaton. During my time working at Old Park Special School, I was part of the “Team Enterprise” group. With the students, we made lots of items to sell at various events at the school, such as coffee mornings. The money raised was used for school trips and resources for the students.
After leaving the school, over the past 11 years I worked for Summerhill Surgery, Kingswinford as administration staff for the Care Home Team. Here I gained knowledge of care homes, elderly care, Deprivation of Liberty Safeguards, Medications and the many referrals we dealt with into outside agencies.
I am now delighted to be part of the Oaklands Family. I look forward to planning and fundraising for many events in the future for our residents.
Job Title: Administration/Finance Manager
Joined: 2021
I have gained a BA (Hons) degree in Accounting and Finance at Wolverhampton University (2009), part ACCA qualified. I have had numerous roles in the past, I have established myself in the finance industry, and I have worked with accountants and managers, completing bookkeeping to management accounts. As well as finance roles, previously, I have worked in a pharmacy as a technician and in sales for a large retailer. My most recent job was working for a large pharmaceutical company where I established my skills and proficient knowledge in business. I have also gained a Diploma in Applied Sciences (2020). I am hardworking and committed to striving for that extra mile. To add value to the Care industry, I will further invest my time in learning and developing my skills and knowledge in health and social care.
