Woodview House Nursing Home

Waugh Drive, Hagley Road, Hayley Green, Halesowen B63 1EN
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9.5 10 Reviews
  • Woodview House Nursing Home, Halesowen
Woodview House is a specialist care home that is suitable for a wide range of personal care and rehabilitation needs, with a friendly service and homely surroundings making it an ideal accommodation in which to spend a relaxing retirement.

Each individual is respected within the service, with personal care packages put together through collaboration with family members and any other health professionals involved.

Another benefit of Woodview House is the team's progressive attitude towards encouraging an active and independent lifestyle, enabling people with care needs to pursue personal interests and take part of exercise classes and outings for the mental and physical advantages that are likely to result.

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Care Provided by Woodview House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Napper (Manager)
  • Admission Criteria
    • Local Health Authority Referals
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Number of floors: 1

Funding & Fees Guide for Woodview House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Television point in own room
  • Wheelchair Access

Woodview House Nursing Home Reviews (10)

9.5

Woodview House Nursing Home has a Review Score of 9.5 (9.450) out of 10, based on 7 reviews in the last 2 years. Over all time Woodview House Nursing Home has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
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Date Published

10
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3

Review from Susan C (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mom has been a resident at Woodview House for over 2 years now and cannot rate it highly enough. From The Manager, to the fantastic team caring for my mom on a daily basis, the care they have given her has been second to none. The physical and mental support they give her along with the fact
that I feel relieved that she is truly being cared for when I am not there is priceless.

Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

This is such a lovely review to read, thank you. We are delighted that your mum feels supported and happy here at Woodview.


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Review from Matt D (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in this home for almost 3 years now, she is very well looked after, always kept entertained (as there are games being played or entertainment on) and she is also well fed (having seen the meals brought out to her). All levels of staff are always helpful, polite, knowledgeable and jovial
- a reflection of the home itself.

Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

Thank you for leaving us these kind words, we are so happy to hear that your mum enjoys the activities and food. I will pass your lovely comments onto the rest of the team.


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Review from Donna P (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff always friendly and more than happy to answer any questions we have.
My dad is always clean and well-presented with no concerns from me.
Meals are great, always with a different variety and always encouraged to eat and drink.
I wouldn't want my dad to be anywhere else he's so cared
for by all staff and they know exactly how to handle him.

Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

Thank you for leaving us this wonderful review. We are so pleased to hear that your dad is enjoying the meals, we aim to provide a variety to meet the requirements of all of our residents.


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Review from Jacqueline J (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely grateful for the outstanding care and support given to our loved one and also to us. Each member of staff provides loving care and attention to all the resident's needs in sometimes very challenging circumstances. Nothing is too much trouble, and there is always a room
full of happy faces; it’s a great atmosphere.
Good food, extremely clean and well cared for residents.

Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

Thank you for leaving us this lovely review about the care of your loved one. Our team will be delighted to read it.


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Review from Clare O (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been amazing for my mum. Unfortunately, she was diagnosed with Lewy bodies dementia in January 2022, and it came on so quickly and due to her challenging behaviour she was sectioned in April 2022. We then had to find a home for my mum as we knew she was never going to be able to return
home.


We straight away understood that not many nursing homes would look after mum because of her complex needs and behaviour, but once we found Wood View we knew it was perfect for mum.
Yes, it doesn’t look like the most modern home, but it’s the care that is important.


The staff are wonderful and caring and really encouraging with mum to get her out of bed. She was really happy there, but unfortunately, her illness progressed very quickly and she was bedbound, she was admitted to the hospital where she, unfortunately, died a week later in October 2023.


My mum had nearly a year at Wood View and during that time I never worried about the care she was given, thank you so much.


Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

This is such a lovely review to read, thank you. It really does mean a lot to the whole team. Condolences to you and your family.


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Review from J H (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Woodview for a few years now and it's a place where I feel like I don't have to keep going to check she's being looked after and treated right.
Over the years I've noticed the one-to-one interaction with Mom and the people that work there, they always seem to get her smiling which
is hard these days with how advanced her dementia is.
I really trust them with Mom's care and wouldn't want her to be anywhere else.

Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

Thank you for leaving us such a lovely review, we really appreciate it. Your kind words will be passed on to the whole team.


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Review from Alan W (Husband of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Woodview House Nursing Home for several years now. Whilst the care for her has been satisfactory more recently there has been a noticeable improvement in the overall quality. This includes stability of staff, staff teamwork, activities and camaraderie too. Creating a friendly caring
atmosphere and above all an improvement in my wife's happiness. Our family are grateful. Thank you so much.

Reply from Victoria Napper, Home Manager at Woodview House Nursing Home

Thank you for the wonderful feedback, we are delighted that your wife is happy here at Woodview and I will share this with the team.


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Review from M D (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Woodview for over six years. It is the staff that make a difference and they have cared for my mother and made her as comfortable as possible. This has not been easy with her having a form of dementia, which can make her behaviour aggressive and verbal at times. Learning
the best way to approach and make her feel calm is a skill and many staff rise to the challenge. The team take it in their stride and understand the difficulties of the illness. Overall, we are pleased with the service and happy to see recently there is a big push on staff training and improvements planned for the home. This is a home that can make a difference to our loved ones when battling with an illness. Keep up the good work to make the home even better!

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Review from Michael G (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home, always attentive and accessible. Excellent staff and management. Nice atmosphere, pleasant place to visit. Very friendly and welcoming.

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Review from Jackie M (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely the best loving care that you could wish for. Even when my dad displays challenging behaviour the staff show love, care and compassion at all times. Very high standard of care for every resident. The most dedicated team of staff from the person who washes the clothes, cleans the rooms, cares
for residents right up to the management. Everyone works closely together and this is evident at every visit. I am blessed to have my father receiving such wonderful care, especially during this recent lockdown. I cannot praise this home highly enough. A sincere thank you to everyone who works there.

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Woodview House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Woodview House Nursing Home is calculated as follows: ( (62 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 80 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Woodview House Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Anne

Anne Bennett

Job Title: Activities Coordinator

Joined: 1994

Anne has worked at Woodview for 30 years. Anne will help to plan, in partnership with residents and their families, and deliver activities.


Nina

Nina Yorke

Job Title: Catering

Joined: 2015

Nina has worked at Woodview for almost 10 years. Nina loves her job and cooking/preparing delicious food for our residents.


Felix

Felix Onyia

Job Title: Bank Support Worker

Joined: 2023

Felix joined the team in August 2023 and has been a real asset since then.


Neil

Neil Partridge

Job Title: Maintenance Operative

Joined: 2010

Neil has been part of the Woodview team since 2010. Neil has set up a sensory area in the Rose Wing as well as hand painting murals on the walls.


Annalyn & Kudakwaske (Jacky)

Annalyn & Kudakwaske (Jacky) Eulogio & Tafirei

Job Title: Nurse

Joined: 2010

Nurse Annalyn has worked at Woodview for years and Jacky has recently joined the team. Along with the rest of the nursing team, they work to ensure that support plans are person-centred. They will liaise with GPs and other agencies to ensure that our resident's wellbeing is maintained.


Victoria

Victoria Napper

Job Title: Service Manager

I have been a service manager at Woodview for many years and I really enjoy what I do.


Surinder

Surinder Kalsi

Job Title: Bank Support Worker

Joined: 2017

I have worked at Woodview for 7 years.


Mary

Mary Oboh

Job Title: Bank Support Worker

Joined: 2023

Mary Oboh has been a Bank Support Worker since Sept 2023.


Heidi

Heidi Gutteridge

Job Title: Domestic Assistant

Joined: 2021

Heidi has been at Woodview for 2 years.


Leonie

Leonie Spence

Job Title: Administrator

Joined: 2023

Leonie has been with us for just over 1 year.


Frequently Asked Questions about Woodview House Nursing Home

What types of Care is Woodview House Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodview House Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Woodview House Nursing Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Woodview House Nursing Home?

Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Woodview House Nursing Home to the centre of Halesowen?

1.6 mile(s) as the crow flies, distance by road may be significantly further.