Ash Lodge Care Home with Nursing

135 Londonderry Lane, Smethwick B67 7EL
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9.8 58 Reviews
  • Ash Lodge Care Home with Nursing, Smethwick
Ash Lodge Care Home is a 70-bed facility offering a range of care options, including Nursing, EMI Nursing, General Nursing, and Respite Care. A dedicated team, including Palliative Care Specialists, ensures compassionate support for residents with complex needs.

Comfort and Convenience:
Residents at Ash Lodge enjoy contemporary, well-presented rooms designed for comfort and homeliness.
Each room is equipped with USB ports and Wi-Fi, and many ensuites feature private showers.

Comprehensive Care Services:
The home caters to a variety of needs, including:
Mental Health Conditions
Physical Disabilities
Sensory Impairment
Care for Adults Over 65
Care for Adults Under 65
Enhanced Assessment Bed (EAB)
Staff are committed to promoting the maximum level of health, independence, coping skills, self-confidence, self-esteem, and community and family involvement for every resident.

Dining and Social Life:
Mealtimes are a social occasion at Ash Lodge. Chefs cater to a variety of dietary needs, including diabetic, soft food, Asian, Afro-Caribbean, and vegetarian options.

Respect and Dignity:
At Ash Lodge, each individual’s privacy, dignity, lifestyle preferences, right to make choices, and right to participate in their own care are recognised and promoted. The belief is that ageing is a natural and normal life process, and that age should not limit a person's right to experience life to the fullest.

Dedicated Team:
Staff are a valued asset. Emphasis is placed on maximising job satisfaction and the knowledge of the team through appropriate induction, ongoing training, and recognition.

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Care Provided by Ash Lodge Care Home with Nursing

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Care First (Smethwick) Ltd
  • Person in charge
  • Helen Wilcox (Manager)
  • Admission Criteria
    • “Older Adults 65 Plus subject to Pre-admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ash Lodge Care Home with Nursing

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,120 – £1,500
  • (these prices are only a guideline, please contact Ash Lodge Care Home with Nursing to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site and road parking


Ash Lodge Care Home with Nursing Reviews (58)

Total of 58, showing 1-20
9.8

Ash Lodge Care Home with Nursing has a Review Score of 9.8 (9.823) out of 10, based on 22 reviews in the last 2 years. Over all time Ash Lodge Care Home with Nursing has 58 reviews.

Overall Experience

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Date Published

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Review from S L (Sister of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late brother was a resident in Ash Lodge Nursing Home last October. Although he was only there for a very short time, I cannot praise the staff enough for all the care they gave him in this final chapter of his life. They showed him such kindness and respected his dignity at all times ensuring all
his needs were met. We were able to visit at any time and I cannot thank the staff enough for all the support and advice they gave us at a very distressing time.

Reply from David Carpenter, Deputy Nurse Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing. take care.


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Review from S F (Sister of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems with day to day care. Very supportive staff who are thorough and maintain clients needs and dignity well. Place is always clean, log in and log out diary kept fro safety/security reasons which gives me assurance. I have had o problems but thank the staff for their ongoing support.

Reply from David Carpenter, Deputy Nurse Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing. take care


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Review from Liz H (Next of Kin) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved friend was at Ash Lodge for 10 months . He sadly passed away in February . He came into care after being very poorly in hospital and not being well enough to go back home . I had one wish that he could be placed in a nursing home where he would receive good care and Ash Lodge fulfilled this
wish . Leaving your beloved home is difficult for anyone but Ash Lodge made this easier for him. He was welcomed warmlyI. visited him regularly and observed the staff to be kind and caring to him . They treated him with dignity and respect. They were welcoming to visitors as well as approachable if we had any concerns . It's the little touches like the receptionist fetching his paper everyday that made such a difference to him . They made a difficult situation easier . His room and the other areas of the home were always spotless and smelt clean. I shall always be grateful that we picked this home for our dear friend and would definitely recommend it to others .

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing. take care


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Review from Andrew B (Son of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all aspects of Ash Lodge. my mother feels safe & secure and we as a family are grateful that she is cared for and well looked after. Thank you.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing take care


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Review from Sheila P (Sister-in-law of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit to Ash Lodge we were told that residents would be loved. It is our experience that in our final month with you this was demonstrated over and over again by all staff, for this we are truly grateful.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank You Sheila for taking the time to write a review in this very difficult time, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing. take care


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Review from Margaret E (Cousin of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was transferred from hospital to A.L in June 2024. This was done very quickly & I was apprehensive that it may not be appropriate but my husband & I did an impromptu visit - no appointment, no notice but the staff on duty were welcoming & answered all of our questions. Cleanliness is outstanding.
To date the care has been excellent, the staff are always on hand & professional. There has been an ongoing issue with food as my cousin is coeliac but word with the manager & within 20 minutes problem solved. As a visitor I am always made welcome.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, i will pass on you very kind words to the team here at Ash Lodge Care Home with Nursing.


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Review from Sharon W (Friend of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home and staff are very caring and obliging to needs and are always helpful where possible. Daytime staff are exceptional. Nighttime staff are poor & only do the bare minimum. Food is poor & random and we choose to buy our own. It would be ideal if staff wore name badges.

Reply from David Carpenter, Deputy Nurse Manager at Ash Lodge Care Home with Nursing

Thank you for your review Sharon. We are pleased to hear that the care team in the day are exceptional, however we are very concerned in the care your friend is recieving from the night team. I have spoken to your friend that lives here and we have agreed on an action plan going forward. Thank you for bringing the concerns to our attention. Going forward if their is any major concerns please dont hesitate to email me directly.


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Review from Kevin M (Son of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family was happy with the care they gave my mother over the time which she was in the home. The home is well staffed with caring nurses & the facilities are excellent.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, Mom remains sadly missed by all the staff at Ash Lodge Care Home with Nursing take care


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Review from J L (Son of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff.
Well organised.
Make people feel welcome
Put the residents first
Good listeners.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing


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Review from S C (Friend of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to the resident my experience of the facilities and care provided at Ash Lodge are excellent overall. The facilities are of an excellent quality and well maintained. The care and nursing provided along with the interaction with visitors is excellent.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

thank you for taking the time to write a review, i will pass on your kind words to the team at Ash Lodge Care Home with Nursing


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Review from J G (Friend of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every Tuesday afternoon. She is very well cared for. The whole place is very clean & always smells lovely. All of my friends physical needs are met. There is often a social event that my friend can join in. All the staff are very friendly, professional and a credit to their profession,
taking care of all residents and going the extra mile to make sure the residents are cared for and happy. There are plenty of staff on duty & my friend & I can always speak to someone if we need to.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

thank you for taking the time to write a review, i will pass on your kind words to the team here at Ash Lodge Care Home with Nursing.


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Review from Andrew W (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was 94 when he moved to Ash lodge and had a whole array of medical problems, that would have presented a challenge to anyone looking after him, but he was always shown great care and treated with respect and dignity and I observed this first hand as I was a frequent visitor. The hygiene standards
are excellent and all the staff were always so kind, and helpful if I had a query or problem concerning my dad. I am so grateful he spent his final year in the care of the staff at Ash Lodge and have no hesitation in recommending the Home to anyone who is looking to place their loved one in a home where they will be looked after and well cared for.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review at this very sad time, I will pass on your kind words to the team at Ash Lodge Care Home with Nursing. Take care


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Review from John S (Friend of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been at Ash Lodge for three years. He's happy there, well looked after. It's an impressive place.
Every time we visit we are moved by the kindness and friendliness of the staff and the thoroughly competent way issues are dealt with.
Usually, all the doors of the rooms are open and we
can see and smile at the other residents as walk down the corridor. Our friend told us that one of his carers wanted him to write her a poem. This is what he wrote -
'Oh carer, our caring angel,
Here in Ash Lodge, our home,
Your grateful charges thank you for all the love you've shown'.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you very much for taking the time to write a review, I will pass on your kind words to the team at Ash Lodge Care Home with Nursing.


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Review from J S (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home this is. Staff are always friendly and welcoming.
They are always cleaning and making the whole place homely.
Mom's room is lovely and full of her memories.
I'm so grateful to them all for caring for Mom, it is such a relief to know she's being looked after.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, I will pass your kind words on to the team at Ash Lodge.


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Review from D W (Mother of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the standard of care my daughter receives. The staff are friendly and have provided a high standard of care. Any concerns I have raised have been dealt with promptly.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you very much for taking the time to write a review. Nice to hear you remain happy with the services provided. see you soon.


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Review from Philip H (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a regular basis and I always find staff extremely helpful, professional and competent. My friend only has good things to say about her care and well-being.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking time to write a review, I will pass on your kind words to the care team.


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Review from Sue W (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was admitted to Ash Lodge Care Home in April 2023 following a fall at home, suffering a head injury. After months in the hospital no improvement in her mobility and showing no signs in her capacity to self-care (whereas she was always independent) the decision was made for her to be referred
to Ash Lodge Care Home. To mine and my brother's surprise, our mom was in the best care environment for her needs. The staff and management are the best team, caring, friendly, compassionate, helpful and kind bunch of people I have ever met. Knowing I can sleep at night, knowing my mom is in safe hands and being cared for by this amazing team is beyond compassion for human life and their caring dedicated nature. I will be forever grateful to Ash Lodge team for making my mom's stay with them feeling loved and cared for in her final years.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you Sue for taking the time to write a review, I will pass your very kind words on to the team.


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Review from Diane J (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred to Ash Lodge from hospital. The care and understanding of Dad’s needs are amazing. All the staff do their best to make him comfortable and his needs catered for. We weren’t prepared for this step for Dad, however more than happy so far with Dad's care, he has now been with them for
four weeks.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review; I will pass your kind words on to the team.


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Review from Yvonne Lesley P (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mom was only in Ash Lodge Care Home with Nursing for a very short time before she passed away, the staff treated her with the care and respect she deserved. The staff went above and beyond looking after my mom. I just wish they got to know Mom as they would have loved her and I know she
would have loved them. After my mom passed away they treated her with the upmost dignity also advising me of exactly what to do and how to go about it. I would recommend Ash Lodge in a heartbeat if anyone was looking for a safe, caring and loving home for their loved one.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Ash Lodge care team would like to thank you for your kind words, the care you shown towards your Mom was outstanding and we would like to thank you for giving Ash Lodge the opportunity to love and care for your mom.


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Review from Lynne G (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing quite a few care homes as soon as I walked into Ash Lodge Care Home with Nursing it felt like the right place for my dad. My dad spent the last 6 weeks of his life in Ash Lodge and couldn’t have received better care.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Ash Lodge would like to thank you for taking time to write a review, your kind words will be passed on to the team.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Ash Lodge Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Ash Lodge Care Home with Nursing is calculated as follows: ( (209 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Lodge Care Home with Nursing is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Apr 2025

Welcoming New Residents, At Ash Lodge Care Home, we offer exceptional care in a comfortable and supportive setting. Our dedicated team provides personalised care plans tailored to each resident's unique needs, ensuring they feel at home and well-cared for. We strive to create a family-like atmosphere where residents feel comfortable and cherished.Contact us today for a tour and experience the warm and welcoming atmosphere at Ash Lodge Nursing Home.


Awards / Recognitions (1)

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Meet the Team (11)

Helen

Helen Wilcox

Job Title: Manager

Helen started her career in care over 40 years ago when she joined her mom in delivering home help to the local community before moving on to caring for the elderly in residential care homes.
Helen worked night shifts for many years whilst raising her own family. During this time Helen gained her qualifications which enabled her to obtain a position of deputy Care manager, Helen always wanted to make a difference in care and remained determined to gain the qualification to become care home manager. Helen has manged residential and nursing homes for the last 23 years. Helen has worked in care all of her working life and remains as passionate about care now as she did when she started her career.


David

David Carpenter

Job Title: Deputy Nurse Manager

David began his care journey in 2007 working as a care assistant in Solihull. Wanting to make more of a difference to his residents lives he blossomed into a senior care assistant then went onto qualify as a registered nurse in 2014. Having passion in palliative care he then joined Birmingham hospice in Selly oak and achieved a bachelors degree in adult cancer care giving him the title of a palliative Nurse specialist. Whilst he loved the hospice setting he missed the homely ambiance of a nursing home.
In August 2017 he joined Ash Lodge as palliative care lead, it was then that he was able to put his knowledge into practice. David is now Deputy nurse manager at Ash Lodge and enjoys the challenges and rewards that come with it.


Micheal

Micheal Verma

Job Title: Managing Director

Managing Director


Sonal

Sonal Odedra

Job Title: Administrator

Arun

Arun Verma

Job Title: Business Development Officer

Business Development Officer for Ash Lodge Care Home.


Chris

Chris Talbot

Job Title: Care-Coordinator

Care-coordinator at Ash Lodge Care Home


Allison

Allison Moon

Job Title: Administrator

Allison can help you with your enquiries.


Kathleen

Kathleen Felton

Job Title: Matron

Lead Nurse


Jayne

Jayne Samuel

Job Title: Team Leader

SNA at Ash Lidge Nursing Home.


Karen

Karen Finnegan

Job Title: Activities Coordinator

Activities Coordinator


Raymond

Raymond Byrne

Job Title: Head Chef

Catering at Ash Lodge Nursing Home


Frequently Asked Questions about Ash Lodge Care Home with Nursing

What types of Care is Ash Lodge Care Home with Nursing registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ash Lodge Care Home with Nursing provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ash Lodge Care Home with Nursing have?

There are 70 Single Rooms.

What are the Facilities & Services at Ash Lodge Care Home with Nursing?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ash Lodge Care Home with Nursing to the centre of Smethwick?

1.0 mile(s) as the crow flies, distance by road may be significantly further.