Ash Lodge Care Home with Nursing

135 Londonderry Lane, Smethwick B67 7EL
Submit a Review
9.8 58 Reviews
  • Ash Lodge Care Home with Nursing, Smethwick
Ash Lodge Care Home is a 70-bed facility offering a range of care options, including Nursing, EMI Nursing, General Nursing, and Respite Care. A dedicated team, including Palliative Care Specialists, ensures compassionate support for residents with complex needs.

Comfort and Convenience:
Residents at Ash Lodge enjoy contemporary, well-presented rooms designed for comfort and homeliness.
Each room is equipped with USB ports and Wi-Fi, and many ensuites feature private showers.

Comprehensive Care Services:
The home caters to a variety of needs, including:
Mental Health Conditions
Physical Disabilities
Sensory Impairment
Care for Adults Over 65
Care for Adults Under 65
Enhanced Assessment Bed (EAB)
Staff are committed to promoting the maximum level of health, independence, coping skills, self-confidence, self-esteem, and community and family involvement for every resident.

Dining and Social Life:
Mealtimes are a social occasion at Ash Lodge. Chefs cater to a variety of dietary needs, including diabetic, soft food, Asian, Afro-Caribbean, and vegetarian options.

Respect and Dignity:
At Ash Lodge, each individual’s privacy, dignity, lifestyle preferences, right to make choices, and right to participate in their own care are recognised and promoted. The belief is that ageing is a natural and normal life process, and that age should not limit a person's right to experience life to the fullest.

Dedicated Team:
Staff are a valued asset. Emphasis is placed on maximising job satisfaction and the knowledge of the team through appropriate induction, ongoing training, and recognition.

Show Ash Lodge Care Home with Nursing on the Map

Care Provided by Ash Lodge Care Home with Nursing

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Care First (Smethwick) Ltd
  • Person in charge
  • Helen Wilcox (Manager)
  • Admission Criteria
    • “Older Adults 65 Plus subject to Pre-admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ash Lodge Care Home with Nursing

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,120 – £1,500
  • (these prices are only a guideline, please contact Ash Lodge Care Home with Nursing to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site and road parking


Ash Lodge Care Home with Nursing Reviews (58)

Total of 58, showing 41-58
9.8

Ash Lodge Care Home with Nursing has a Review Score of 9.8 (9.823) out of 10, based on 22 reviews in the last 2 years. Over all time Ash Lodge Care Home with Nursing has 58 reviews.

Overall Experience

  • 50
  • 7
  • 1
  • 0
  • 0

Date Published

58
17
17
22
36

Review from Gail M (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam was admitted in September 2020 following a stroke I have nothing but praise for the staff. Especially the way they have cared for patients throughout this pandemic. I have found them to be kind, caring and considerate in the way they take care of my mam. They are very friendly and always have
a smile and kind word and reassurance for me, I'm kept up to date with everything including my mam and her care. She seems happy and well settled and that makes me feel better and reassured too. This home was recommended to me and I'm glad I chose this for my mam.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Good Morning, what a beautiful way to start our working day, to receive these kind words means the world to the team at Ash Lodge. Yes, it has been a very difficult time but every room you enter and receive that smile from a resident is very much worth it. Thank you again, Helen Wilcox, Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane C (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is taken care of very well. The staff are friendly and caring. I know mom can be difficult at times, but she receives the same high standard of care at all times and I can feel that she is safe. Although it has been hard for me to choose to put Mom into care, and the isolation from Mom during
the pandemic, staff have always contacted me with any health issues. I recommend this care home.

Reply from Helen Wilcox, Manager at Ash Lodge Care Home with Nursing

Thank you for your kind words. We (Team of Ash Lodge) enjoy every minute of our working day, being given the opportunity to love and look after someone's family member is very precious. All at Ash Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad has only been in Ash Lodge since September so with everything that's been going on I haven't had much dealings with the home until recently. I'm pleased with how Dad is being looked after and he seems happy and settled. I'm also getting to know the staff (putting faces to names) which is great.
Everyone
I have spoken to are always pleasant and always respectful to Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Husband of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife went into Ash Lodge due to me not being able to look after her as I needed respite. The staff were great and looked after her so well that she no longer needed enemas daily. Her cognition was dramatically increased and so did her reading and writing. Although she did not have any dementia or
other type of illness she had suffered from a bad hip replacement and a liver problem of which the staff were aware of. The only thing she and I noticed was that some of the other residents were extremely noisy due to Dementia and she did complain of lack of sleep.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trev (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and caring care of my mother. Her last two years were, I’m sure, content for her. I had the utmost confidence that she was well looked after. Thank you. Every confidence in recommending.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff W (Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm generally very satisfied. I've had some problems with the TV/radio set (resolved now). I enjoy a particularly good relationship with one carer (though it may be one-way, as I can be very annoying). The food could be better, at least for my tastes. It's a pity the carers seem almost always to be
under pressure - though that's not their fault.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine N (Daughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was cared for in Ash Lodge for a few weeks before he passed away. Because of the COVID restrictions I was only able to visit him once but was impressed with the care given to dad and the measures taken to keep the residents safe. He seemed very happy and contented. The staff were very friendly and
kept us informed of any issues relating to his care. I wouldn't hesitate to recommend the home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place. I couldn't wish for my Mom to be in a nicer home. Nothing is too much trouble for the excellent staff. The room is excellent and clean. The whole care home is clean and smells of disinfectant. I would recommend it to anybody. It's a place I would go into myself. The staff are all very
friendly. This is how a nursing home should be run. Well done everybody at Ash Lodge Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend this care home. My mom was end of life and was only in the home for two weeks, but we were made so welcome and looked after. The home is spotlessly clean and nothing is too much trouble. If you are looking for a nursing home for a loved one, please go and visit Ash
Lodge you will not be disappointed and I can assure you will be given a warm welcome and your loved one will be well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon T (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in Ash Lodge Nursing Home since November 2019. Had a look round Ash Lodge and we knew that Mom would be looked after 100%. The staff are all so friendly and always keep me updated with Mom's condition. Everywhere is spotless I know we have chosen the very best care home/nursing home
for our Mom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter D (Nephew of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how grateful we all are to Ash Lodge. The care, attention and, above all else, the love that was shown to my aunt anyone would find nigh on impossible to be better never mind equal. The sensitivity and dignity that all members of staff delivered to my aunt was superb. My aunt
was given 4 weeks to live on her discharge from Hospital in July 2019. Due to the care she received she was able to live comfortably until the 3rd of Feb when she passed away painlessly. My aunt had no home to start her final journey from and we are so grateful that she can start that journey from Ash Lodge. Finally to you all a heartfelt thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel R (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Ash Lodge we knew it was the provider we wanted to Mom. Staff were courteous, friendly and very professional. This wasn't an act for our initial visit, it continued for the time Mom spent in care. All I really wanted for Mom was care, dignity and some TLC. Mom received
that and more. Ash Lodge staff had the knack of being part of the extended family but knew when to step back. We can't thank them enough for what they did for Mom in the last year of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident here for two years.
Although she, at first, wanted to go home, she soon began to like it, realising she needed the special care they supplied. The carers and nursing staff were fantastic, couldn't do enough and Mom's needs always put first. I visited mom all week but having
weekends off, knowing she was in good care. Lovely, clean home. I would recommend it for anyone's parent/loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda N (Daughter-in-law of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was very well looked after. The staff were very kind. Couldn't do enough for him. The rooms were kept spotless and the nursing home were lovely and very kind. I would also like to see a very big thank you to the manager and the reception staff.

Reply from Helen Wilcox, Home Manager at Ash Lodge Care Home with Nursing

Thank you for the comments above. Mr Nocton was a pleasure to look after and we are grateful that we had the opportunity to care for him. We hope he is well and still his cheerful self as he would always smile and banter with the staff. We welcome you all anytime to come and visit. Hope to see you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Son of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 18 months at Ash Lodge until her death and did not regret one minute of it. Having realised that she could no longer cope herself, moving into a care home was going to be a big adjustment - well about one week - before she felt safe and cared for and began to accept that this was to
be home. What a home it became. All the carers gave their best care and attention and always managed to find time to talk to Mom and make her feel part of their lives.


The management care about patient welfare, not just medically but socially and mentally. Nothing is too much trouble at Ash Lodge, the clients are seen as their principal reason for its existence. She was very confident about the care she received and so was I, which was a great comfort being abroad for much of the time. 'We Care' is a motto that is upheld at Ash Lodge in every way. Mom was respected as an elderly unwell lady and not just a patient, even to the day of her funeral when most staff came to say goodbye.


Reply from Helen wilcox, Home Manager at Ash Lodge Care Home with Nursing

Thank you for giving us the opportunity to love and care for your mom. We are very humbled by the comments stated above and are proud that we gave your mom the quality of life she deserved as we strive to do so with anyone that comes into our care. Your mum was a wonderful lady who always made us smile and was a pleasure to care for, she will be sorely missed. Hope to see you in the near future


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda U (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my father became a resident in Ash Lodge it felt he was finally being treated like a person instead of a number. My confidence in Ash Lodge grew and grew and I don't lie awake worrying about him. They really care for all of their residents. I can't praise them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne W (Wife of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent his last 4 weeks at Ash Lodge receiving palliative care.
The staff showed great kindness and compassion in nursing him.
The home itself was always clean and welcoming, and my family and I were always made welcome, being offered a room if we wished to stay overnight - nothing was too
much trouble for them.
We only wanted my husband's last weeks to be dignified, and you exceeded all our expectations with love, care and patience, and for that, we will always be grateful.

Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Dear Lynne,
Thank you for sharing your experience of our home, it is always a reward to receive positive feedback. Your Husband was a gentleman who was very much supported by a wonderful family. We try very hard to make a difference to peoples lives. please don't be a stranger, you and your wonderful family will be welcomed anytime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Friend of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited an old friend who was being cared for at Ash Lodge at what was to be the end of his life.
The staff were friendly and treated our friend, who was not in our eyes 'elderly', with the dignity and respect he deserved.
The home was always clean and welcoming, we were offered
drinks whilst we were there and the staff had a lovely rapport with our friend and the other residents in the lounge.

Reply from H Wilcox, Manager at Ash Lodge Care Home with Nursing

Thank you Julie for your kind words and for reviewing our home, we are pleased that you had a nice experience and we are grateful for your feedback. Please call in anytime to Ash Lodge for a cup of tea, coffee and a piece of cake.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Ash Lodge Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Ash Lodge Care Home with Nursing is calculated as follows: ( (209 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Lodge Care Home with Nursing is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Apr 2025

Welcoming New Residents, At Ash Lodge Care Home, we offer exceptional care in a comfortable and supportive setting. Our dedicated team provides personalised care plans tailored to each resident's unique needs, ensuring they feel at home and well-cared for. We strive to create a family-like atmosphere where residents feel comfortable and cherished.Contact us today for a tour and experience the warm and welcoming atmosphere at Ash Lodge Nursing Home.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Helen

Helen Wilcox

Job Title: Manager

Helen started her career in care over 40 years ago when she joined her mom in delivering home help to the local community before moving on to caring for the elderly in residential care homes.
Helen worked night shifts for many years whilst raising her own family. During this time Helen gained her qualifications which enabled her to obtain a position of deputy Care manager, Helen always wanted to make a difference in care and remained determined to gain the qualification to become care home manager. Helen has manged residential and nursing homes for the last 23 years. Helen has worked in care all of her working life and remains as passionate about care now as she did when she started her career.


David

David Carpenter

Job Title: Deputy Nurse Manager

David began his care journey in 2007 working as a care assistant in Solihull. Wanting to make more of a difference to his residents lives he blossomed into a senior care assistant then went onto qualify as a registered nurse in 2014. Having passion in palliative care he then joined Birmingham hospice in Selly oak and achieved a bachelors degree in adult cancer care giving him the title of a palliative Nurse specialist. Whilst he loved the hospice setting he missed the homely ambiance of a nursing home.
In August 2017 he joined Ash Lodge as palliative care lead, it was then that he was able to put his knowledge into practice. David is now Deputy nurse manager at Ash Lodge and enjoys the challenges and rewards that come with it.


Micheal

Micheal Verma

Job Title: Managing Director

Managing Director


Sonal

Sonal Odedra

Job Title: Administrator

Arun

Arun Verma

Job Title: Business Development Officer

Business Development Officer for Ash Lodge Care Home.


Chris

Chris Talbot

Job Title: Care-Coordinator

Care-coordinator at Ash Lodge Care Home


Allison

Allison Moon

Job Title: Administrator

Allison can help you with your enquiries.


Kathleen

Kathleen Felton

Job Title: Matron

Lead Nurse


Jayne

Jayne Samuel

Job Title: Team Leader

SNA at Ash Lidge Nursing Home.


Karen

Karen Finnegan

Job Title: Activities Coordinator

Activities Coordinator


Raymond

Raymond Byrne

Job Title: Head Chef

Catering at Ash Lodge Nursing Home