Dovedale Court Care Home

Hollyhead Road, Wednesbury WS10 7PZ
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9.7 121 Reviews
  • Dovedale Court Care Home, Wednesbury
Dovedale Court Care Home, located just outside the lovely market town of Wednesbury in the West Midlands, offers personalised nursing and residential dementia care in a friendly and welcoming setting.

A real home-from-home, Dovedale Court boasts a plethora of spots where residents can relax and socialise. Recently refurbished, residents also benefit from specially designed furnishings which maximise comfort and ensure residents feel at home. The courtyard garden is a tranquil spot in which to spend time and to catch up with friends and family, and the on-site salon offers the perfect space to enjoy a little TLC.

The dedicated and professional care team at Dovedale Court take the time to learn about each resident’s hobbies and interests. Not only does this make it possible to build positive relationships with residents, but it also allows them to curate an activities programme that compliments each residents' interests, supporting them to get involved with the Dovedale Court lifestyle.

Residents are also encouraged to take an active role in the Wednesbury community in whatever way suits them, whether it be building relationships with neighbours in local community groups and schools or taking trips out and about in the local area.

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Care Provided by Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dovedale Court Care Home Reviews (121)

Total of 121, showing 1-20
9.7

Dovedale Court Care Home has a Review Score of 9.7 (9.743) out of 10, based on 27 reviews in the last 2 years. Over all time Dovedale Court Care Home has 121 reviews.

Overall Experience

  • 87
  • 32
  • 1
  • 1
  • 0

Date Published

121
5
16
27
94

Review from J D (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident at Dovedale Court for a few years, firstly on residential and latterly on nursing. All the staff have always been respectful, loving and caring of not just my mom's needs but those of mine and my family. Over the past few weeks, my mom has been cared for on nursing end-of-life
care. The staff have been truly amazing at this difficult time ensuring that my mom was loved, cared for and comfortable until the end of her life. They also made sure that our wishes were met, and are more like a family to us. I wouldn't have wished for a better place for my mom to spend her final days in a lovely caring place. Can't comment highly enough. Thank you!

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Review from D A (Husband of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my wife find this home as good as one can be. Thank you.

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Review from S S (Niece of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was treated with dignity and respect. The staff were amazing dealing with my aunt's needs. I couldn't thank them enough. I would recommend this home.

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Review from T U (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has come on so well since she has been a resident at Dovedale Court Care Home it is lovely to see her happy settled and well cared for after some bad experiences with other care homes. The staff are friendly and always helpful. Her bedroom is always clean and tidy. The meals are really nice and
all the other residents seem happy and content. I wouldn't hesitate to recommend the home to anyone.

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Review from Stephen L (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been with Dovedale a short time but he has improved massively. All the staff are amazing and always going above and beyond. The management are very approachable and always willing to help. The standards of the care home are fantastic and I am glad my dad has managed to get a room
here. Thank you all so much.

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Review from K B (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our parents spent two years at this establishment and we found it to be very clean and excellently managed. This home is not a place where a resident has behavioural dementia. I feel the home needs to clearly state this in order for persons to be assessed properly and not get moved 2 1/2 years into
their time there, but overall it's run well.

Reply from Clare Sheehan, Careline Advisor at Dovedale Court Care Home

Thank you for your kind comments, we value all feedback as it helps us to make improvements where required. We take on board your experience and are sorry that we were unable to meet your parent's change in needs. We would be happy to discuss this further should you wish, please contact the home directly.


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Review from M F (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff (kitchen, cleaners, nursing and carer) are very pleasant and nice to talk to. They all work hard and looking after the elderly is a very difficult job. All of the mom's carers are very nice and do a good job and work so hard as do all the carers. Please pass our thanks and gratitude on
to the carers as they are an asset to your company are are appreciated.

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Review from Valerie T (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facilities and the staff are excellent and loving to my mother even though she could be rude and hurtful, food-wise. My mother was on a soft diet, and although on a soft diet, thought the choices should still have been more varied. The bedroom is clean and tidy however needs a bit of love
and attention (decoration). Overall good with excellent carers. God Bless.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We offer a wide range of meals at Dovedale Court and will always try to offer alternatives where possible. Should you wish to discuss your concerns further, please do not hesitate to contact the Home Manager


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Review from J K (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's been in a month and he has had outstanding care so far. Nothing but praise for all concerned.

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Review from J C (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently been on end of life and was admitted to Dovedale Court. The care and support has been excellent. The staff are all friendly and very helpful in any way. The managers nurses and staff are all professional and have the right balance of looking after all the people that they care
for. The admin has always time for you if you need anything. Dovedale Court has a welcoming environment and treats everyone they look after as a family. We can't thank all the staff enough for looking after us, especially mom

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Review from G L (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mom's admission to Dovedale Court for assessment and subsequent residency, I have been more than satisfied with her treatment and care. That Mom has settled into life in the community of Dovedale is testimony to the dedication and hard work of all the staff, without exception.
As a visitor, it
is a pleasure to be there and I can leave safe in the knowledge that Mom is being looked after to the best of everyone's ability. Mom herself is settled and content. Thank you everyone.

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Review from K C (Niece of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident in this home for the last stage of her life. Whilst she was living there she was very content, comfortable and treated with the utmost care and compassion.

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Review from K G (Niece of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cared for at Dovedale Court. She was very well looked after with her end-of-life care. With the most love and dignity we could have asked for. We thank all of the team for their care and support through this difficult time.

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Review from Julie F (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Dovedale Court since February 2024. She is very happy here and settled in quickly. Every member of staff is so helpful and kind, they are 100% caring carers and love their jobs. Communication is excellent, I always know how Mam's been every day and throughout the night.
She loves the food, the meals are varied and nutritious, and there are always plenty of activities. I can't recommend Dovedale Court enough. My mam is safe, happy, clean and well cared for.

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Review from L B (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom spent her end-of-life care here after leaving the hospital. We instantly felt a warm, caring, happy environment as we first entered the home. Every staff member was kind, loving, professional and relatable. We were very happy Mom spent her last weeks in this home, it gave us much-needed peace
of mind. In her last hours, we were talked through the process, provided with food, drinks and emotional support. The management and staff here are excellent and we thank you all for the love and care extended to Mom and her daughters.

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Review from Craig G (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support for my Father has been 1st class. The friendliness of the staff and their excellent response times have been such a reassurance to the family.
The managers, nursing and caring staff have the right balance between professionalism and the personal touch in my opinion.
For someone
who would only eat his Wife's food to say how good the meals are is the highest compliment.
The room and communal areas are kept very clean.
This is an excellent all-round 'caring and supportive home' and you all deserve credit.
A big Thank You.

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Review from Donna S (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was recently put on end-of-life care as of end of January. Myself and several family members stayed over through the night and day, the staff were amazing went above and beyond supporting us as a family and of course Mom.
Offering us meals every mealtime, spare room to sleep in, and just general
care and concern for us all.
Mom was always kept comfortable, repositioned and changed on a regular basis, Mom has made a miraculous recovery and is improving every day, we've even had the kitchen staff come and see me to see how we would prefer her food, what and when we should give her as not a lot of appetite at the minute.

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Review from Tracey W (Daughter-in-law of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the wonderful staff at Dovedale arranged a party for my father-in-law on Saturday 18th November to celebrate his 90th Birthday (20/11/23). All the family cannot thank everyone enough. It was fabulous and such a joyous occasion. They certainly pulled out all the stops and thought
of everything to make his 90th Birthday so special. Once again a great big humongous thank you. Your kindness will never be forgotten by all of us.

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Review from S F (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care, attention and love shown to my mom. Nothing is too much trouble for anything I request for Mom.
The management have been really attentive to Mom's needs. Always there when you need to talk. All staff take a personal interest, not only in my mom but in all residents which
I have observed. Staff really care about family members too. I couldn't think of anywhere else I would like my mom to be cared for!
A very big thank you to all staff.

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Review from Jane B (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Staff are very friendly helpful and kind, nothing is too much trouble. They have treated Mom and our family with great respect and kept us up to date with our mom's care. Excellent choice of care home. Staff and manager are a credit to the care home. Would recommend the care home
and have supported us.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Dovedale Court Care Home is calculated as follows: ( (252 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovedale Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Dawn

Dawn Allen

Job Title: Home Manager

Introducing Dawn Allen
Home Manager at Dovedale Court, Wednesbury


What does ‘kindness’ mean to you?


“For me, kind care is ensuring that we provide the highest quality of care to meet a range of needs for each individual, enhancing a Resident’s experience of being in the home.”


As a dedicated healthcare professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dovedale Court.


When asked what she enjoys most about her role, Dawn remarked:


“I really enjoy being part of such a fantastic team. It means so much to me to work together to ensure our Residents are happy.”


Outside of work, Dawn is very family orientated, as she enjoys spending quality time with her children.


If you would like to find out more information about Dovedale Court, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Dovedale Court Care Home

What types of Care is Dovedale Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dovedale Court Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Dovedale Court Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Dovedale Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Dovedale Court Care Home to the centre of Wednesbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.