Dovedale Court Care Home

Hollyhead Road, Wednesbury WS10 7PZ
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9.7 121 Reviews
  • Dovedale Court Care Home, Wednesbury
Dovedale Court Care Home, located just outside the lovely market town of Wednesbury in the West Midlands, offers personalised nursing and residential dementia care in a friendly and welcoming setting.

A real home-from-home, Dovedale Court boasts a plethora of spots where residents can relax and socialise. Recently refurbished, residents also benefit from specially designed furnishings which maximise comfort and ensure residents feel at home. The courtyard garden is a tranquil spot in which to spend time and to catch up with friends and family, and the on-site salon offers the perfect space to enjoy a little TLC.

The dedicated and professional care team at Dovedale Court take the time to learn about each resident’s hobbies and interests. Not only does this make it possible to build positive relationships with residents, but it also allows them to curate an activities programme that compliments each residents' interests, supporting them to get involved with the Dovedale Court lifestyle.

Residents are also encouraged to take an active role in the Wednesbury community in whatever way suits them, whether it be building relationships with neighbours in local community groups and schools or taking trips out and about in the local area.

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Care Provided by Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dovedale Court Care Home Reviews (121)

Total of 121, showing 21-40
9.7

Dovedale Court Care Home has a Review Score of 9.7 (9.743) out of 10, based on 27 reviews in the last 2 years. Over all time Dovedale Court Care Home has 121 reviews.

Overall Experience

  • 87
  • 32
  • 1
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  • 0

Date Published

121
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94

Review from John B (Respite Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Dovedale Court has been a pleasure and everyone from management, nurses, carers, cooks and cleaners are all helpful and kind. My experience here has been a delight.

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Review from Marie W (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to say how the staff night and day looked after and loved Dad. You were all amazing, thank you from the bottom of our hearts.

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Review from Neil P (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently passed away at Dovedale Court after spending the last 8 weeks of his long life (he was 93 years old) in their care, following 4 months in NHS care. We could not have been more pleased about how they looked after him, always with compassion and dignity.
They also 'went that extra mile'
- a favourite expression of my dads - in helping him to visit my mum, who is also a resident in another care home, whom he had not seen since March before he was taken ill. They helped him out of bed into a wheelchair for breakfasts and lunch, he had previously been deemed bed-bound and that facilitated him being able to visit his wife with the help of the care home minibus. Space does not allow me to mention too many names, but the care home manager and two who welcomed my dad on arrival and looked after him frequently deserve specific mentions for their professionalism and their caring attitude. Can't forget a big shout out to the welcoming residents in reception.

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Review from Vicky H (Granddaughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant BBQ and food. Ccurries great, rice and peas. My grandad had a lovely day in the sun. Thanks to the chefs for their hard work.

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Review from Kathryn T (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better care home anywhere for my parents. The staff are like another family. I am the last person who ever wanted my parents in a home, but I am so satisfied that they are being looked after, are safe and loved. I said the other day, 'I want to come here when it's my turn'.
Can not praise them enough. They would not be with us if it was not for this beautiful care home.

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Review from J N (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Dovedale Court, the staff are very friendly and welcoming she was there for fifteen months before sadly passing away, I was there during the night and the night staff was there for myself and my mom. She was well cared for and treated with dignity.

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Review from John C (Son of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the team has given my mom has been absolutely first-class in all aspects. The team are caring, professional, helpful and kind to Mom on all levels. The care home offers full activities and facilities for their residents and the support you offer all-round to our family at this difficult
time is so comforting and we can't thank the team enough. Dovedale Court Care Home is a credit to your industry.

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Review from M M (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and helpful. My mom has settled very well at Dovedale Court Care Home which is very comforting for myself and family. The staff also are very good with my elderly father when he visits his wife. All in all, very happy with everything.

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Review from Sandra C (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have been supportive of my mum and me through difficult times, recurring illness and working with other services to try to provide the best care and solutions for all of us. Their understanding and perseverance made a real difference. Thank you!

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Review from P D (Wife of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming and friendly from the time you arrive.
The care and kindness of all staff are absolutely wonderful.
My husband has quite complex care and medical conditions which are looked after impeccably.

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Review from Callum W (Grandson of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovedale Court Care Home is a very warm, welcoming home that supports the residents in a kind and caring manner and I am very grateful for everything they have done (staff) and for welcoming my nan in a loving way. The environment is also a clean and very hygienic place.

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Review from Kerry T (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, what a care home. Fantastic staff, very welcoming. Everyone looks after my mom wonderfully. Mom is very happy and content. Fantastic, very happy.

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Review from Heather L (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care provided to my father during his stay.
The staff have all been wonderful and caring. Very attentive. Food was enjoyed. My father is not easily pleased but he has no complaints about this home. Thank you to all the staff.

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Review from Harley S (Grandson of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at Dovedale Court who provided the best care for many years but mainly in my nan's final days.
Dovedale staff treated my nan with great dignity and they cared till the very end.
While my nan was at Dovedale she received fantastic care from all staff
Dovedale
is such a friendly and inviting nursing home. Residents are extremely well looked after and included in all aspects of their home environment. The home is lovely, incredibly clean with excellent facilities for the residents. The staff work incredibly hard and do a fantastic job looking after all loved ones in every way.

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Review from Cheryl J (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went to Dovedale in the first lockdown after suffering a stroke. This team that works there are absolutely fantastic. Throughout lockdown, they were in constant contact and at any time I wanted to call for any reason, even to talk to Mom, nothing was a problem. The whole team have worked extremely
hard to not only care for residents but keep them entertained due to cancellations of activities etc. The whole team there should be extremely proud of themselves and if and when my time ever comes I have to go into care I hope it's as caring as Dovedale.

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Review from Pamela B (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel my mother's care is good. She is cared for well. She has positive things to say about the staff. She has made good relationships, she enjoys the food and if she doesn't want anything they always make sure something else is offered. Staff have good communication with the family and always let
us know of any concerns.

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Review from Dawn H (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovedale is a very caring home, all the staff are approachable and friendly. We have complete trust that our mom is being treated well and all her needs are being met. Mom always appears happy and contented and under the current circumstances, we couldn't ask for any more.

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Review from Gary B (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is generally well maintained and kept clean and tidy. The staff are very friendly and helpful. My father is being looked after well and is treated with dignity. I'm generally happy with the level of care Dad receives.

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Review from Alison E (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is so lucky to be cared for at Dovedale Court. This care home is amazing, the staff are fantastic - they are caring, loving, capable and my mother-in-law is happy and so well looked after. I really couldn't ask for a more caring home for her. My mother-in-law is so lucky. A special
mention for one staff member, all the staff are superb, but she goes further to ensure my mother-in-law is made comfortable. Well done Dovedale. Thank you for making my mother-in-law comfortable.

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Review from Sue F (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff to be cheerful and friendly in sometimes difficult times. They look after Mum very well.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Dovedale Court Care Home is calculated as follows: ( (252 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovedale Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Dawn

Dawn Allen

Job Title: Home Manager

Introducing Dawn Allen
Home Manager at Dovedale Court, Wednesbury


What does ‘kindness’ mean to you?


“For me, kind care is ensuring that we provide the highest quality of care to meet a range of needs for each individual, enhancing a Resident’s experience of being in the home.”


As a dedicated healthcare professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dovedale Court.


When asked what she enjoys most about her role, Dawn remarked:


“I really enjoy being part of such a fantastic team. It means so much to me to work together to ensure our Residents are happy.”


Outside of work, Dawn is very family orientated, as she enjoys spending quality time with her children.


If you would like to find out more information about Dovedale Court, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.