Dovedale Court Care Home

Hollyhead Road, Wednesbury WS10 7PZ
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9.7 121 Reviews
  • Dovedale Court Care Home, Wednesbury
Dovedale Court Care Home, located just outside the lovely market town of Wednesbury in the West Midlands, offers personalised nursing and residential dementia care in a friendly and welcoming setting.

A real home-from-home, Dovedale Court boasts a plethora of spots where residents can relax and socialise. Recently refurbished, residents also benefit from specially designed furnishings which maximise comfort and ensure residents feel at home. The courtyard garden is a tranquil spot in which to spend time and to catch up with friends and family, and the on-site salon offers the perfect space to enjoy a little TLC.

The dedicated and professional care team at Dovedale Court take the time to learn about each resident’s hobbies and interests. Not only does this make it possible to build positive relationships with residents, but it also allows them to curate an activities programme that compliments each residents' interests, supporting them to get involved with the Dovedale Court lifestyle.

Residents are also encouraged to take an active role in the Wednesbury community in whatever way suits them, whether it be building relationships with neighbours in local community groups and schools or taking trips out and about in the local area.

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Care Provided by Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dovedale Court Care Home Reviews (121)

Total of 121, showing 41-60
9.7

Dovedale Court Care Home has a Review Score of 9.7 (9.743) out of 10, based on 27 reviews in the last 2 years. Over all time Dovedale Court Care Home has 121 reviews.

Overall Experience

  • 87
  • 32
  • 1
  • 1
  • 0

Date Published

121
5
16
27
94

Review from David P (Son of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all staff for caring for my mom during difficult times. No one could have done more. I would recommend anyone in need. You will not get better. Thank you again, they have cared for my mom till the end.

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Review from P W (Son of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, the staff of Dovedale Court are very good. During the pandemic, they have tried to arrange visiting as best as they could under the rules they have to abide by. They have taken good care of my mother and always acted in her best interests. There is always someone to talk to if you
need help or advice.

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Review from J H (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is there on a short term placement before returning home.
I truly cannot believe the improvement in Mom since she has been there.
The young lady dealing with Mom has been wonderful, nothing is too much trouble.
Within 2 days of Mom being in there, they have arranged physio for her, this is
something she waited weeks for in hospital.
Highly recommend.

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Review from Sheila F (Partner of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both management and carers have always been approachable, available and giving of their time and advice. My partner has had five-star treatment throughout his respite care at Dovedale Court and I would readily recommend anyone to this care home without hesitation. The level of care and cleanliness is
outstanding. Very well done Dovedale Court.

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Review from Wayne E (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom really likes this care home, that makes me really happy. Every time I visit there is a welcoming atmosphere, nothing is too much trouble for the staff. I 100% recommend this care home.

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Review from Patricia W (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best in the country. They are caring staff and go out of their way to help residents and relatives. I know my mom is happy there and I know she is safe and well because of all the staff that are there. I don't know what I'd do without the staff and also the activity people are
very good.

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Review from Ron S (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Dovedale to be very professional and the staff are very friendly and treat Mom with the utmost respect. Mom is very comfortable and pain-free as she is now on end of life medication. She is treated with dignity by a very understanding staff who are aware of how difficult it is for our family
and always keep us up to date on Mom's condition.

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Review from Lisa C (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming at Dovedale Court. They have always been kind and caring to my mom. Staff are going beyond with their care and support. Communication with staff and next of kin is amazing. We are always updated with my mom's situation.

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Review from Jeffrey H (Son-in-law of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and nurses made my father and mother-in-law feel very safe and welcome. They have settled in very well and reassure both me and my wife every time we visit and give us detailed accounts of everything they are doing. Wonderful staff and brilliant care home.

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Review from A H (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, very helpful and caring. Lovely home with pleasant rooms.

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Review from Jayne S (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has now been at Dovedale Court Care Home for just over three years. Comfort, staff and atmosphere within the home are all amazing. All Mom's medical needs are taken care of. She improved pretty much straight away after being there only a few days, I am more than happy with the care and support provided.
The staff are all very caring and attentive and cater for Mom's needs every day.

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Review from C W (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been impressed by the care and consideration my father receives whilst staying at Dovedale Court. The staff are friendly and approachable. It is obvious that they care about the residents and keeping the family informed.
I would have no hesitation in recommending this care home.

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Review from D S (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Dovedale Court Care Home are tremendous. They have cared for mom as I wish I could myself. Their kindness and professionalism to all is rarely found these days.

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Review from Kathleen B (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care home enough for the quality of life they have given my mother; she is having a whale of a time, every time I ring up, it sounds like there’s a party going on.


The staff are absolutely amazing; I’ve never known such an enthusiastic, positive, friendly bunch of people.


During

this year, it will be an honour to drive up from Glastonbury and finally meet you all over a cup of tea and a biscuit, in fact, I’ll bring the cream tea up from the west country with me; we can celebrate in style.


Keep it up, you guys rock - you really do, all my love to you all.


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Review from T W (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mom has been a resident at Dovedale, she has been treated extremely well, she is cared for and the staff have a personal touch. They are always helpful and she is treated with respect and friendliness. Excellent care.

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Review from S D (Nephew of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived at Dovedale for over two years my aunt is now coming to a stage where she requires end-of-life care. Even with the problems of covid, the level of care has not fallen and communication with myself remains regular. A visit by myself was facilitated which was a comfort for both my aunt and
myself and was conducted by staff safely and professionally. Thank you.

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Review from Lisa M (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that the team at Dovedale have dealt with Coronavirus in the resident's best interest. From the beginning of the first lockdown, I am very assured that the home is Coronavirus safe. Dovedale home is doing the best they possibly can to keep the building COVID friendly. Although my mom has lost
the ability to speak, the home set up video call as soon as we went into lockdown and this assured me that my mom was in safe hands. If a friend or family member was to ask me about Dovedale, I would give them a very good recommendation. When looking for a Nursing home for my mom, I visited all the homes in the local area (Wednesbury) and I can assure you that Dovedale is the best one. The home is very hygienic as they have a cleaning team which cleans the home and this ensures that the home is kept clean and tidy for the residents. They also have staff that work in the laundry which is very good, as most homes in the area request family to do the washing. The residents are kept entertained by the Wellbeing Coordinators who work closely with the residents to ensure that they are happy. They do their best to get to know the residents' past so they can adapt the activities to their hobbies. Since my mom has been at Dovedale, I have seen a large range of activities from bingo to nail painting. Downstairs, there is a bar area which gives some quality time for the elderly, who used to like the pub. The food the residents are given is always spectacular they are very dedicated to meeting the residents' eating requirements.

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Review from Anne F (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father was admitted to Dovedale Court mid-afternoon on 8th January this year having been transferred from hospital where he had been waiting for a nursing home bed. At 7.26 pm that same evening, I was contacted and told that he had taken a turn for the worse and to come quickly. He passed
away at 9 pm that same night. I cannot begin to tell you how grateful I am to the staff there for endless love care and help they gave me at a truly difficult time. They had never met me or dad until that very day but I cannot imagine where else he would have had such remarkable care. A member of staff even waited with me and my family in the car park for the funeral director to arrive, after she had finished for the day at 5 pm and had come back in. It was 11.30 pm before we all left. Thank you so very much. Believe me, your relatives could not be in better hands. Thanks for all the cups of tea.

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Review from Carole B (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has dementia and has been a resident at Dovedale for almost 5-years now. The home was recommended to me, and I have never once regretted my choice of a care provider. Dovedale is mom's home, and she is very happy there. I cannot praise the staff enough for everything they do for her. They treat
her as an individual, and she is very well cared for. She is always clean and comfortable, and her continuing level of health is totally due to the care she receives there. The staff are amazing people and go above and beyond to make sure residents are safe and well. I have so much peace of mind now not worrying about her like I used to. Covid has been extremely difficult for care homes to cope with, but I've been kept informed every step of the way. When a member of staff calls me to talk about mom, its like chatting to another family member; they know her little ways, and we will always have a laugh. I can tell they have a lot of affection for her, and that means so much. Very grateful.

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Review from Claire G (Daughter-in-law of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff very welcoming and made my father in law and our family feel at ease when leaving him there as this was the first time and a difficult decision for everyone. Nothing was too much hassle we are a large family and even in these demanding times they always kept us updated with how he was
settling in when asked.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Dovedale Court Care Home is calculated as follows: ( (252 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovedale Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Dawn

Dawn Allen

Job Title: Home Manager

Introducing Dawn Allen
Home Manager at Dovedale Court, Wednesbury


What does ‘kindness’ mean to you?


“For me, kind care is ensuring that we provide the highest quality of care to meet a range of needs for each individual, enhancing a Resident’s experience of being in the home.”


As a dedicated healthcare professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dovedale Court.


When asked what she enjoys most about her role, Dawn remarked:


“I really enjoy being part of such a fantastic team. It means so much to me to work together to ensure our Residents are happy.”


Outside of work, Dawn is very family orientated, as she enjoys spending quality time with her children.


If you would like to find out more information about Dovedale Court, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.