Dovedale Court Care Home

Hollyhead Road, Wednesbury WS10 7PZ
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9.7 121 Reviews
  • Dovedale Court Care Home, Wednesbury
Dovedale Court Care Home, located just outside the lovely market town of Wednesbury in the West Midlands, offers personalised nursing and residential dementia care in a friendly and welcoming setting.

A real home-from-home, Dovedale Court boasts a plethora of spots where residents can relax and socialise. Recently refurbished, residents also benefit from specially designed furnishings which maximise comfort and ensure residents feel at home. The courtyard garden is a tranquil spot in which to spend time and to catch up with friends and family, and the on-site salon offers the perfect space to enjoy a little TLC.

The dedicated and professional care team at Dovedale Court take the time to learn about each resident’s hobbies and interests. Not only does this make it possible to build positive relationships with residents, but it also allows them to curate an activities programme that compliments each residents' interests, supporting them to get involved with the Dovedale Court lifestyle.

Residents are also encouraged to take an active role in the Wednesbury community in whatever way suits them, whether it be building relationships with neighbours in local community groups and schools or taking trips out and about in the local area.

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Care Provided by Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dovedale Court Care Home Reviews (121)

Total of 121, showing 61-80
9.7

Dovedale Court Care Home has a Review Score of 9.7 (9.743) out of 10, based on 27 reviews in the last 2 years. Over all time Dovedale Court Care Home has 121 reviews.

Overall Experience

  • 87
  • 32
  • 1
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  • 0

Date Published

121
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27
94

Review from M P (Friend of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I take shopping to my friend who has been a resident for some time and due to Covid we are unable to visit but thanks to the staff and management I still take whatever my friend needs and drop it off at the front door and the staff make sure she receives it. At this home you cannot fault any of the
staff, they are friendly, very caring and always have a smile on their faces from management offices down to the kitchen and domestic staff.

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Review from B P (Friend of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a few times and was allowed a short supervised visit in the gardens which helped my friend tremendously. My wife visits more than myself but I have found especially this year how everybody has worked tirelessly to keep our friend and all the residents safe, on a normal year, the staff
are brilliant but this year, exceptionally brilliant. The best care home around.

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Review from Marilyn W (Daughter-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Dovedale Court since the beginning of March. It took some time for her to settle in, but all of the staff were very helpful, caring and willing to listen to our questions and concerns. We were allowed to visit at whatever times we asked within reason, and although
she was a bit confused at times, she is looked after extremely well, all of the staff are friendly and caring and will go the extra mile to help the families and residents.
After only a few weeks in residence, the Coronavirus happened, and we were not able to visit. On telephoning the home we were told how she was coping, after a while we were able to see her through the window or in the garden weather permitting. The staff are great; they are caring and thoughtful and have a sense of humour. We feel confident in their ability to care for my mother-in-law. When we speak to her she is happy and contented.

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Review from Jodie H (Granddaughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been fantastic with my relative throughout lockdown, we haven't been able to visit for months but are getting regular updates and photos sent to us. We as a family are so grateful to all the staff who have gone above and beyond to ensure the residents are cared for and show love and compassion
to them when us family relatives are unable to visit. Couldn't be happier thank you Dovedale Court, you are all amazing.

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Review from Maureen Y (Wife of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dovedale Court are giving their all during the Coronavirus. The residents are cared for and I thank them for all the hard work they have done. They make visitors welcome. It was a pleasure to visit my husband every day before the virus. They are the most fantastic staff you could wish for.

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Review from H P (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum moved in a year ago. Seems to be getting a lot better. Events organisers take mum on a shopping trip to the local town. Fed well, could be more choice provided, especially considering ethnic needs. The manager listens to concerns and responds well. Mum seems to have settled well.

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Review from Elaine C (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom came to this home after my dad passed away, last Sept 2018. She did end up upstairs in nursing care, she had dementia but sadly passed away last week 16th July but the care to the end was fantastic and would highly recommend this home. She passed away in the home and so glad she didn’t go to
the hospital. Staff so thoughtful and kept her dignity until the end.
Thank you Dovedale Court good choice.

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Review from Adam L (Relative of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our lovely mother and wife spent 6 weeks in the care of Dovedale Court. All staff treated her with care and dignity. We are thankful for the call during the night that allowed us to all be there for her passing and staff were brilliant.
Thank you all.

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Review from Sydney P (Husband of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and content with the care provided for my wife at Dovedale Court.
She is always clean, tidy, comfortable and is continually monitored.
The food provided is varied and to a very satisfactory standard and is delivered to each individual patient to suit their ability to eat it.
The home
is always clean, tidy and fresh. A very good wellbeing team provide enjoyable and numerous entertaining activities. When I leave the home I am happy and content in the knowledge that my wife is safe and well cared for.

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Review from Carl L (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom only been in Dovedale Court for 2 weeks but can already say the staff are very good. Mom seemed to settle almost immediately and that helped very much as its a hard time for us all.

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Review from J W (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is settled and happy here.

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Review from P T (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good contact with mother, treated with dignity and affection.

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Review from Jayne G (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving my father from another care home, which since being taken over, all services and care have fallen, I was worried about making a good choice in finding a new home but after eleven visits to various homes, I found this one which is described in one word "Fabulous". Everything is 5 star, care,
food, entertainment, activities, I have a new dad so alert, conversations, back to being my dad and in dad's own words, "If you had brought me where first I would never have left the place" he loves it so do all the family.

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Review from Linda A (Sister of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor to see my sister, I have found the staff friendly, helpful and welcoming. The care home is always clean, tidy and welcoming too.

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Review from J K (Son of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a great home, the staff are brilliant, a fantastic atmosphere, mum loves it here, gives me peace of mind and I would highly recommend it to anyone looking for a home for their mom or dad.

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Review from L S (Grandson of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Grandad's really settled and the staff still take him to the bookies once a week :)

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Review from K P (Granddaughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved into Dovedale Court in September 2018. As a family, we were really nervous about Nan going into a home, but I speak on behalf of my family, My nan has almost never been happier. Everyone is fantastic with her. Thank you for giving us peace of mind.

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Review from L C (Granddaughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place for my nan to spend her time. Lovely all round.

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Review from Georgina E (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very pleased with the care provided for our mother. The home is run very professionally and is always very clean. The staff are very kind, helpful and caring. We cannot praise the attitude of the staff enough. We would like to thank them all for a wonderful attitude.

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Review from H H (Grandson of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Far more cheerful than the last home we tried. Active carers and a pleasant atmosphere.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Dovedale Court Care Home is calculated as follows: ( (252 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovedale Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Dawn

Dawn Allen

Job Title: Home Manager

Introducing Dawn Allen
Home Manager at Dovedale Court, Wednesbury


What does ‘kindness’ mean to you?


“For me, kind care is ensuring that we provide the highest quality of care to meet a range of needs for each individual, enhancing a Resident’s experience of being in the home.”


As a dedicated healthcare professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dovedale Court.


When asked what she enjoys most about her role, Dawn remarked:


“I really enjoy being part of such a fantastic team. It means so much to me to work together to ensure our Residents are happy.”


Outside of work, Dawn is very family orientated, as she enjoys spending quality time with her children.


If you would like to find out more information about Dovedale Court, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.