Dovedale Court Care Home

Hollyhead Road, Wednesbury WS10 7PZ
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9.7 121 Reviews
  • Dovedale Court Care Home, Wednesbury
Dovedale Court Care Home, located just outside the lovely market town of Wednesbury in the West Midlands, offers personalised nursing and residential dementia care in a friendly and welcoming setting.

A real home-from-home, Dovedale Court boasts a plethora of spots where residents can relax and socialise. Recently refurbished, residents also benefit from specially designed furnishings which maximise comfort and ensure residents feel at home. The courtyard garden is a tranquil spot in which to spend time and to catch up with friends and family, and the on-site salon offers the perfect space to enjoy a little TLC.

The dedicated and professional care team at Dovedale Court take the time to learn about each resident’s hobbies and interests. Not only does this make it possible to build positive relationships with residents, but it also allows them to curate an activities programme that compliments each residents' interests, supporting them to get involved with the Dovedale Court lifestyle.

Residents are also encouraged to take an active role in the Wednesbury community in whatever way suits them, whether it be building relationships with neighbours in local community groups and schools or taking trips out and about in the local area.

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Care Provided by Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dovedale Court Care Home Reviews (121)

Total of 121, showing 101-120
9.7

Dovedale Court Care Home has a Review Score of 9.7 (9.733) out of 10, based on 26 reviews in the last 2 years. Over all time Dovedale Court Care Home has 121 reviews.

Overall Experience

  • 87
  • 32
  • 1
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  • 0

Date Published

121
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95

Review from M S (Daughter of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after at Dovedale Court, she often says how she likes all of the staff as they are friendly, polite and work hard to make her feel at home. I thank them all for how they look after Mum.

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Review from D P (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after.

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Review from N R (Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here a short while.
I was made to feel welcomed and would recommend it.

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Review from Sheila S (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home lovely, the staff are friendly.

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Review from Patricia P (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the care I receive. The home is lovely to live in and the care is good.

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Review from Sue F (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and settled here. There are lots of activities and singers coming to Dovedale Court Care Home which she loves. The carers are really friendly and considerate to mum.

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Review from Susan M (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had to come to home later in life, here is the place for me. All the staff work so hard but more importantly they truly care. It is not just a job, a life choice and they all deserve more. Maybe if a government official sadly spends a week here, maybe they will be more appreciative in what they
all do.

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Review from Colin M (Son-in-law of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not wish for a better home for a loved one. Staff excellent and make all visits a treat. If there is a better home than this it must be run by angels above.

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Review from Arvinder K (Grandson of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and every member of staff conducted themselves professionally answering any questions with a great amount of respect and knowledge. Handled my grandmother with utmost empathy and dignity not only till her last breath but also after her death.
When she passed away members of staff consoled us
just like members of my own family despite the fact she had been with them no more than a fortnight.
When she stopped eating or drinking due to her dementia the staff spared no effort to cajole my grandmother to have at least something.
With all the horror stories we hear about care homes I was not keen at all on my grandmother being in any nursing home despite the fact she desperately required palative care for her last days.
However, the staff here genuinely enjoyed their work and have won our admiration.
May God bless each and every one.of you

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Review from A W (Granddaughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and understanding of my grandmother's needs. They were very good at helping her to settle into her room and the routine of everyday life here. They are also encouraging her to join in with any activities without being overbearing. They have been very good with
her. She is looked after very well.

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Review from John R (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Dovedale Court Care Home from November 2016, initially in the residential unit, moving to nursing care in February 2017. Our experience of the care she received in both units was very positive, she was treated with respect and staff went out of their way to try to meet her
individual needs. Staff in both units were warm and friendly and seemed genuinely interested and caring towards her and supportive of us, her family. She passed away there on 31/03/17 and in death, their concern for her dignity continued.

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Review from T G (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Dovedale for just over 12 months. Unfortunately, she passed away on there on the 21/1/17 but in the 12 months she was there, with the illness she had, she was extremely well looked after and cared for by the members of staff.

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Review from Sharon W (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff treated my dad like he was theirs. I could not fault in any way their care and they were very helpful to me in trying times.
I do not know what I would have done without them. They are all a credit to you.

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Review from G H (Brother of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service but expensive.

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Review from G R (Relative of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited several other care homes within the region before deciding on Dovedale Court but from the moment we walked in the door the feeling we got from the staff and residents was great. The care plan was very detailed and the explanation of everything was clear and easily understood before proceeding.
I would thoroughly recommend Dovedale Court for all a persons needs it would be home from home and everything a person could want for their loved one.

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Review from Jennifer W (Daughter-in-law of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having little experience of care homes, the staff were exceptional, they were there for the resident and the family and made you feel at ease. The rooms were adequate, we unfortunately experienced losing someone at this home and the care, tenderness and dignity they gave was outstanding.

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Review from Alan L (Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Some of the service I feel is good.

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Review from Evelyn T (Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well. The staff have been kind and considerate to me. My room is very comfortable and warm. The food is very good.

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Review from Johnathon S (Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Dovedale Court. I am very happy with the care I receive, the staff are always very friendly and they chat with me. Staff were very welcoming when I first came to Dovedale and they helped me to settle in. It was a nervous time for me but they helped me to settle now I don't want to
go anywhere else. The food here at Dovedale is really nice and well presented.

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Review from Nick (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Dovedale Court do a good job of looking after my mother who can be challenging at times. The staff are always courteous and friendly and there is a happy atmosphere around the property.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Dovedale Court Care Home is calculated as follows: ( (240 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 311 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovedale Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Dawn

Dawn Allen

Job Title: Home Manager

Introducing Dawn Allen
Home Manager at Dovedale Court, Wednesbury


What does ‘kindness’ mean to you?


“For me, kind care is ensuring that we provide the highest quality of care to meet a range of needs for each individual, enhancing a Resident’s experience of being in the home.”


As a dedicated healthcare professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dovedale Court.


When asked what she enjoys most about her role, Dawn remarked:


“I really enjoy being part of such a fantastic team. It means so much to me to work together to ensure our Residents are happy.”


Outside of work, Dawn is very family orientated, as she enjoys spending quality time with her children.


If you would like to find out more information about Dovedale Court, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.