Dovedale Court Care Home

Hollyhead Road, Wednesbury WS10 7PZ
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9.7 121 Reviews
  • Dovedale Court Care Home, Wednesbury
Dovedale Court Care Home, located just outside the lovely market town of Wednesbury in the West Midlands, offers personalised nursing and residential dementia care in a friendly and welcoming setting.

A real home-from-home, Dovedale Court boasts a plethora of spots where residents can relax and socialise. Recently refurbished, residents also benefit from specially designed furnishings which maximise comfort and ensure residents feel at home. The courtyard garden is a tranquil spot in which to spend time and to catch up with friends and family, and the on-site salon offers the perfect space to enjoy a little TLC.

The dedicated and professional care team at Dovedale Court take the time to learn about each resident’s hobbies and interests. Not only does this make it possible to build positive relationships with residents, but it also allows them to curate an activities programme that compliments each residents' interests, supporting them to get involved with the Dovedale Court lifestyle.

Residents are also encouraged to take an active role in the Wednesbury community in whatever way suits them, whether it be building relationships with neighbours in local community groups and schools or taking trips out and about in the local area.

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Care Provided by Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dovedale Court Care Home Reviews (121)

Total of 121, showing 121-121
9.7

Dovedale Court Care Home has a Review Score of 9.7 (9.743) out of 10, based on 27 reviews in the last 2 years. Over all time Dovedale Court Care Home has 121 reviews.

Overall Experience

  • 87
  • 32
  • 1
  • 1
  • 0

Date Published

121
5
16
27
94

Review from Susan G (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been extremely happy with the care and attention our mother continually receives. The staff here- from admin to nursing- are like our extended family. We know they are always for us as well as looking after our mother. We cannot praise them enough and highly recommend Dovedale Court to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Dovedale Court Care Home is calculated as follows: ( (252 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovedale Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Dawn

Dawn Allen

Job Title: Home Manager

Introducing Dawn Allen
Home Manager at Dovedale Court, Wednesbury


What does ‘kindness’ mean to you?


“For me, kind care is ensuring that we provide the highest quality of care to meet a range of needs for each individual, enhancing a Resident’s experience of being in the home.”


As a dedicated healthcare professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dovedale Court.


When asked what she enjoys most about her role, Dawn remarked:


“I really enjoy being part of such a fantastic team. It means so much to me to work together to ensure our Residents are happy.”


Outside of work, Dawn is very family orientated, as she enjoys spending quality time with her children.


If you would like to find out more information about Dovedale Court, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.