Lyndon Hall Care Home

Malvern Close, off All Saints Way, West Bromwich B71 1PP
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9.9 84 Reviews
  • Lyndon Hall Care Home, West Bromwich
Nestled within a tranquil residential area in West Bromwich, Lyndon Hall Care Home offers personalised nursing and dementia care to older people.

A friendly, purpose-built care home, Lyndon Hall offers residents a homely setting where they are empowered to live life the way they choose. As well as high quality care, the team focus on wellbeing and work hard to ensure residents have plenty of opportunities to do the things they enjoy. Whether that be gardening, baking or morning walks, there is something for every person to get involved in.

There are also a plethora of spaces for rest and relaxation; from the range of sitting rooms and four dining areas to the sensory area in the courtyard garden, every aspect of the home has been designed with comfort at the heart, ensuring residents truly feel at home.

The care team at Lyndon Hall is on hand to support residents and their loved ones from the moment they step through the door. Helping them to settle in, the team get to know each individual resident, taking pride in encouraging everyone to take an active part in life at the home in a way that suits them. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team at Lyndon Hall are committed to helping residents to live their best lives.

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Care Provided by Lyndon Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Whittle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lyndon Hall Care Home Reviews (84)

Total of 84, showing 41-60
9.9

Lyndon Hall Care Home has a Review Score of 9.9 (9.850) out of 10, based on 22 reviews in the last 2 years. Over all time Lyndon Hall Care Home has 84 reviews.

Overall Experience

  • 53
  • 26
  • 5
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Date Published

84
5
13
22
62

Review from J F (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Lyndon Hall for 7 years. The home has been caring and understanding throughout to Dad and the family.

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Review from Julie L (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a window visit to see my mom. This is the first time I've seen her properly since August and since she's been in Lyndon Hall. We were both made up. My mom who's 89 yrs said she felt great, the best she's felt in years, she looked so well, clean and smart. All the staff are so friendly and caring.
It's definitely given me reassurance and comfort knowing my mom is being looked after properly and is so happy. I can't thank Lyndon Hall enough and hope the visits can continue. All doing a great job at such a difficult time.

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Review from P M (Son of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is mom's birthday today (28 October) and we were thrilled to be able to wish mom a happy birthday via a window visit. Covid has been so detrimental to the families suffering dementia. Mom looks really well and is clearly well cared for. Can't wait for a hug!

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Review from Ronald L (Husband of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Lyndon Hall Care Home since 23rd December 2019, she has dementia and was sectioned because she needed 24hour care.
We were very pleased when she was accepted into the home.
In the early days, we were able to visit and sit with her in the lounge but in March visiting was stopped
but we could do window visits. Then, unfortunately, the local council put a complete ban on the home due to the virus.
My wife receives very good care. We had been married 71 years on the 13th of August and after being together for 73 years I find it very hard.
I can't thank the staff enough for their care.

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Review from Kim R (Daughter-in-law of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a garden visit. They were very accommodating and helpful, considering the Covid-19 situation.

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Review from A B (Sister of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, the residents are treated with care and dignity and all the staff are very helpful.

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Review from A M (Wife of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for all the work done for valentines day and the photo.

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Review from Graham (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable, well thought out and presented. Perfect day.

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Review from S S (Sister of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate the care home excellent. The staff are very pleasant and friendly. Today 17/1/20 I saw a panto with my sister and her son top marks for arranging an entertaining 2 hours show a lovely coffee morning. What more can I say but keep up the good work.

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Review from J S (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring. If there are any problems we are told right away and solutions are discussed. I do think that more staff would be beneficial.

Reply from Clare Sheehan, TBC at Lyndon Hall Care Home

Thank you for taking the time to share your thoughts on the care we provide. We review our staffing levels each day to ensure our residents receive the care and support they need and we aim to resolve any issues raised with us quickly, so your feedback is great to hear.


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Review from M N (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom moved into Lyndon Hall on 26th September. Mom has many problems but the staff have tried really hard to work with mom to sort problems out. Mom seems to be settling in now and that is due to the staff's hard work.

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Review from J P (Wife of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that my husband has had the best care he could have had. All but a bedsore on his heel which should have been found last year and is only just getting better. His care was brilliant, could not be better (on Rose). Now he's on Poppy, exceptional care. On the ball with care, I love being here every
day so I see things. How well the carers work and the nurses are very professional. Rooms clean and tidy.

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Review from Sandra B (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first day here. We have been lucky enough to get our mom a room here.
I can honestly say I have never known such helpful and friendly staff.
I know my mom will love it here.

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Review from J G (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers do the very best they can, however, the unit my father is on (Bluebell) needs more carers. They have had 3 more people moved from another unit due to their failing health and it takes 2 carers to deal with personal care. If more than one resident needs help at the same time, they have
to wait which is not good enough.


Also, more residents need help feeding, which results in food going cold.


Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your review. Currently, the staffing ratio is 1 to 4 without the nurse for the 16 residents currently on Bluebell Unit. We will continue to monitor this. We will also review the rota and revisit the skill mix within the Bluebell Unit so that we can ensure that the skill mix is sufficient to meet the needs of the Residents. We will also monitor and review the dining room experience to ensure that this is working effectively and the food is being kept warm in between each service. We are looking at having Dining Champions within the home, once they have received further training. The new Chef will also be part of the mealtime experience.


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Review from Sheila H (Sister-in-law of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the weeks my brother-in-law has been in the home excellent staff.

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Review from P D (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My remarks on poor staff could be misleading. The permanent care staff are excellent but the nature of the work demands agency staff and they are not as particular. If staff are rewarded for what they do and are paid accordingly then the industry would not have a recruiting problem. I have seen a big
difference in the care that my mother gets and in the past 12 months, this has reduced. There is never sufficient staff on duty.

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Review from A H (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lyndon Hall is a reasonably modern building, clean and tidy. The staff were friendly, although I noted a lot of time was spent completing paperwork, rather than interacting with residents.
However, Dad's needs seemed to be met otherwise and we were happy with the personal care provided.
Perhaps more
activities could be arranged.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your kind comments overall regarding the Home and staff. We are working towards improving the activities and hope to have a full programme of events each month for residents and families to take part in. If you have any suggestions, we would be happy to hear them. We do have to complete records for all residents throughout the day, but this should be completed in real time to ensure that staff have plenty of time to spend with the Residents. I am sorry that you have not found this to be the case. I will ensure that the staff take this on board and work towards more productive time management.


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Review from Gloria T (Sister of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication needs improvement - eg to resident. Needs more activity for resident. When the weather is good the ones that are capable should be taken outside in the garden.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your comments. We are working on the communication with Residents, relatives and staff to ensure that everyone connected to Lyndon Hall, know what’s happening and what is planned for the future. Activities is a high priority, and I am personally working with the Activities Coordinator, to plan meaningful, positive activities for all Residents. I agree that when the weather is fine, we should have more outside activities and we are looking to build a herb garden for the Residents to manage and enjoy. We are having regular relatives meetings, to enable myself and my team ensure that communication between us and our Resident’s families is optimised.


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Review from A C (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad has been at Lyndon Hall about 3 months, during that time I have seen things improve.
I am satisfied with Dad's care and getting to know the staff.
I do feel that permanent staff do a fantastic job but sometimes not given the support they deserve.
The food is getting better, but I would like
to see more fruit/salad on the tea trolley.
I feel things are getting better and look forward to the coming months.
Staff are always very friendly and welcoming.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your kind comments. I am pleased that you have seen an improvement in the Home and will ensure that this continues over the coming months. I will discuss with the Chef the option of having fruit and salad available for Residents at tea time, in addition to the salad option which is always available at lunchtime. We are constantly recruiting staff to ensure continuity for Residents and stability within the Home.


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Review from Sharon D (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist is lovely and cheerful.
The carers are lovely and very caring people.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Lyndon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Lyndon Hall Care Home is calculated as follows: ( (219 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 253 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyndon Hall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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