Newbury Manor Nursing Home

Newbury Lane, Oldbury B69 1HE
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9.8 98 Reviews
  • Newbury Manor Nursing Home, Oldbury
Newbury Manor Nursing Home in Oldbury gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Newbury Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kharum Singh (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Newbury Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,000
    • Self-Funded Nursing Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact Newbury Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All Visitors must make sure they check in and out via e-reception book.


  • Parking

  • A car park is situated outside the building, this is for Newbury Manor visitors only.


Newbury Manor Nursing Home Reviews (98)

Total of 98, showing 41-60
9.8

Newbury Manor Nursing Home has a Review Score of 9.8 (9.755) out of 10, based on 29 reviews in the last 2 years. Over all time Newbury Manor Nursing Home has 98 reviews.

Overall Experience

  • 67
  • 27
  • 3
  • 0
  • 1

Date Published

98
5
12
29
69

Review from V B (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father was discharged from hospital to Newbury Manor. He was there for two and a half weeks. During that time, he was treated with dignity and care. Communication with family was excellent. He enjoyed the food and the company of staff and other residents. As a family, we were all treated very kindly.
This was very much appreciated at what was a stressful time. Thankfully, Dad was well enough to be discharged home after his short stay.

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Review from Alan D (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had severe dementia and was extremely well cared for in her two years here. I live 250 miles away so it was a great comfort to know she was looked after so well. The staff were excellent and communicated with me whenever any problem arose.

Reply from kam kaur, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, it was a pleasure to look after your mum.


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Review from Gary P (Son of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall care and support given to my mother. All of the staff are very professional and caring and we know that my mother is pleased with the care she receives and the friendliness and compassion of her carers. Our family is very grateful to all of the hard-working staff who have
continued to provide the same level of care during the COVID-19 pandemic.

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Review from Linda F (Niece of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is looked after extremely well. Her needs are met more than adequately. I am notified regularly if she isn't well, and treatment is given or the doctor called to see her when necessary. Although since covid, lack of being able to visit regularly has had a detrimental effect on my aunt's mental
health.

Reply from Sarah Newman, Administrator at Newbury Manor Nursing Home

Thank you for your kind words Linda, much appreciated.


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Review from Carole H (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Newbury Manor Nursing Home for 4 weeks before he died and the care and compassion given to him and I was amazing. Would have no hesitation in recommending. Thank you, Newbury Manor. Every aspect of care was delivered as if looking after their own relatives.

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Review from D L (Granddaughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant to visitors. My nan is usually hard to please and always dreaded going into a home, but other than wishing to go on days out (Covid stopping her) she has no complaints which is an amazing achievement.

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Review from Robert T (Son of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, no problems from my experience.

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Review from J C (Niece of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been a resident at Newbury Manor she is happier, kept clean and stimulated.
The staff are very friendly nothing is too much trouble.
I have and would recommend this home to family and friends.

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Review from J T (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with loving care, support and kindness during her 18 months at Newbury Manor. All of the staff showed her respect and affection and we know she was cared for with dignity.
The staff also supported family members with kind attention and compassion in Mom's final hours.

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Review from D L (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 15 months of her life at Newbury Manor. She settled well and she felt that she was well cared for and that she had a better quality of life at Newbury Manor than she did trying to cope at home by herself. She particularly enjoyed the excellent meals. As her family, we were impressed
by the dedication and compassion shown by the carers and by the nursing staff. We were confident that my mother was in very good hands and it was a great weight off our shoulders to know that she was well looked after. We would have no hesitation in recommending Newbury Manor.

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Review from Stuart B (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last few months since my father came into the home, I feel a good atmosphere due to the friendliness of all the staff and office staff and handyman. The staff do a good job interacting with clients and doing all sorts for special anniversaries of D.Day etc. Other activities going on from the
staff outside the home.

Reply from Joyce Sims, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, we appreciate your positive feedback.


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Review from Alan P (Brother-in-law of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know from conversations I had with my sister-in-law she was very happy there and never having had any children she had more care and attention than she had in most of her life. Thank you all.

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Review from D M (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Newbury Manor for approx 7 weeks on a temporary basis. The staff went above and beyond to ensure my mother was well cared for and safe.
Exceptional care!

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Review from A S (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I was satisfied with Newbury Care Home. I did approach the manager to introduce myself after about two weeks as I was puzzled they had not approached me.
My dad was well cared for. Some staff were friendlier than others.
When my dad was dying, the night staff were amazingly kind.
I did arrange
to return the following day with a suitcase to collect Dad's clothes but they had already been put out in black bin liners!

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Review from A S (Son of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

10/10 for the Birthday Party for my mom's 100th Birthday.
Thank you all.

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Review from Lynne H (Daughter-in-law of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You treated my dad with great kindness and dignity. The overall care he received was excellent.
Everyone knew him from the manager to the chef and the site manager and all treated him the same.
All the carers, including day staff and night staff, were excellent and retained a high level of care every
day.
After Dad's passing, the emotion and love shown by the staff was overwhelming.
Thank you so much.

Reply from Joyce Sims, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, he was a much-loved resident and will be sadly missed by all the staff and residents.


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Review from Mark H (Grandson of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandmother was well looked after and kept clean and tidy.
The staff were excellent with her. She lasted longer because of how well she was looked after.

Reply from Joyce Sims, Administrator at Newbury Manor Nursing Home

Many thanks for your kind words, she was a much loved resident at our home and will be sadly missed.


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Review from Jennifer L (Niece of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the time my Aunt was at the home she was treated very well.
Looked after, kept clean and the food was very good.
All the staff were friendly and very helpful, there were some activities if the patient was able to take part.
The home is well maintained and kept very clean.

Reply from Joyce Sims, Administrator at Newbury Manor Nursing Home

Many thanks for your kind words, she was a much-loved resident and will be sadly missed by all the staff and residents.


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Review from C G (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was only there for 4 days. From the time Mom went in on a Thursday due to a second stroke and PEG feed, we found the staff helped us to settle her, make her comfortable and she was even taken into to recreation TV area. They kept us informed and all my family were given comfort at Mom's sudden passing.
Thank you, we got the best care for the money Mom paid.

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Review from Stephen W (Son of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We never expected to be in a position where we’d have to find a care home for Mum. She needed end of life care and the thought of putting mum in the care of someone else terrified us. From the moment we walked in Newbury Manor we knew she was safe. We’d planned on visiting many care homes, but the staff,
the rooms, the atmosphere - it was all so comforting, like a little family, so we didn’t visit any others. The care mum (and we) received was incredible. Mum wasn’t herself towards the end - but nothing phased the nurses, they treated her with the respect, dignity and compassion that only people with genuine care can deliver. They talked to her every day, addressed any of our concerns, and even shared a tear with us right at the end. They even made us drinks and sandwiches when we’d visit. We can’t thank Newbury Manor enough for helping us all through such a difficult time. We would 100% recommend the manor if you’re faced with the same difficult decisions we did.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Newbury Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Newbury Manor Nursing Home is calculated as follows: ( (282 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 339 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbury Manor Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Kam

Kam Kaur

Job Title: Home Manager

Joined: 2014

I am an ambitious, supportive and attentive Home manager, I have a lot of experience in handling challenging situations.


I enjoy helping my employer achieve their operational goals and supporting the team along the way.


I am comfortable and confident in supporting the team in achieving objectives.


I enjoy working at Newbury Manor and it is a pleasure to work with all the team.


Claire

Claire

Job Title: Senior Care Assistant

Joined: 2014

I have worked here as a care assistant since 2014, I became a senior care assistant shortly after.


I enjoy my job because I like to look after people, you gain a relationship with everybody that comes through the door. I hope to progress more here in the future.


It is important to me that all our residents are happy and well cared for, I believe myself and the team do a great job at that.


I go home happy knowing I have made someone's day.