Richmond Court Nursing Home

33/35 Beeches Road, West Bromwich B70 6QE
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9.5 16 Reviews
  • Richmond Court Nursing Home, West Bromwich
Richmond Court Nursing Home is based in the Sandwell area of West Bromwich.

Person-centred care is delivered by a motivated staff team, who treat residents with dignity and respect at all times.

The home is warm and friendly and staff do their best to make resident's feel like they are at home.

The home's chef creates a daily menu of tasty and nutritious food for residents to enjoy.

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Care Provided by Richmond Court Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jeena Jerry (Manager)
  • Admission Criteria
    • Over 60 Years
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1988

Funding & Fees Guide for Richmond Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • Self-Funded Nursing Care from £975
    • Self-Funded Nursing Dementia Care from £975

  • Please contact the home directly for fee inquiries
  • (these prices are only a guideline, please contact Richmond Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite.


Richmond Court Nursing Home Reviews (16)

9.5

Richmond Court Nursing Home has a Review Score of 9.5 (9.481) out of 10, based on 11 reviews in the last 2 years. Over all time Richmond Court Nursing Home has 16 reviews.

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Review from Anthony C (Son of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in Richmond Court Nursing Home for just over a year. She has settled very well, I have no concerns for her. The staff are very good and helpful. I am very happy with the service.

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Thank you very much for your kind words. We are very happy to hear that you are satisfied with our service. I will ensure all members of staff receive this wonderful feedback. We sincerely appreciate you taking the time to review our service.


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Review from P S (Brother of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was transferred directly from the hospital to Richmond Court Nursing Home. He was only there for a short time (a matter of weeks) until he passed. The staff showed great compassion and looked after him diligently as his health deteriorated. The care he received from all the staff was outstanding.
They treated him with great dignity through his final weeks. They kept the family as a whole informed and were always available for us when we needed information regarding his condition.

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Thank you so much for your kind words. We are very happy to hear that you are satisfied with our service. I will ensure all members of staff receive this wonderful feedback. We sincerely appreciate you taking the time to review our service.


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Review from S S (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy and well cared for at Richmond Court Nursing Home. We have regular family meetings, where we can ask questions or raise concerns, and staff tell us about things that are happening at the nursing home. It is also good to meet and make friends with other families. We are invited to
all social events to be with our loved ones. Which we thoroughly enjoy

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Many thanks for your kind words. We are very happy to hear that you are satisfied with our service. I will ensure all members of staff receive this wonderful feedback.


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Review from D P (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are pleasant, very helpful and make residents plus visitors welcome. The building is slowly improving. It's just unfortunate everything my parent had to work all their life for has had to be sold for their 24 hour care and support.

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Thank you very much for your kind words. I will ensure all members of staff receive this wonderful feedback. We sincerely appreciate you taking the time to review our service.


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Review from S H (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father was initially extremely difficult upon arriving here from another residential home. Relevant medical/mental health teams were contacted and support was put in place. Dad is now settled and I am more at ease. The staff are polite, happy, caring and kind, understanding my father's needs. The
manager is always available and attends to any issues and knows her residents.

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Thank you for your kind words. Your feedback is very important to us, and we are pleased to hear that you are happy with the service from us. I will pass this message on to all my team.


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Review from Gina L (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, with the equipment, they have to deal with. Always polite and helpful and so patient and calm with whom they have to deal with but too long hours for them!

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Hi Gina, thank you for your kind words and your feedback is very important to us, and we are pleased to hear that you are happy with the service from us. I will pass this message on to all my team.


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Review from Bharat P (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to give a tremendous gratitude-filled thank you to all the staff at Richmond Court Nursing Home, for the dedicated loving care they provided to my mother.
My mother moved to RCNH in 2021, she had full mental ability but due to a deteriorating osteoarthritis, she
lost mobility and was bed-bound.
The home ensured she had regular seated sessions during the day, which was good for her posture and made meal times much easier. They maintained her hygiene and was always well dressed, often they would make her wear nice clothing and even paint her nails and provide subtle make-up to cheer her up. My mother always referred to the staff as her new family and always expressed to all family members not to worry about her, as she was happy and content here.
We did not live too far from the home and would visit on a regular basis, but the home still called us, if they had any concerns, just to give us peace of mind. Thank you for her precious final care.

Reply from Jeena Jerry, The Manager at Richmond Court Nursing Home

Thank you very much for your kind words. We are very happy to hear that you are satisfied with our service. I will ensure all members of staff receive this wonderful feedback. We sincerely appreciate you taking the time to review our service.


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Review from Amanda H (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Richmond Court Nursing Home exceeded all expectations. My dad arrived, and I was very anxious. My dad received amazing care and was well looked after. They were on top of his physical health and got him to the hospital promptly.
Two members of staff were amazing and friendly; they were all professional
and patient with my dad. The manager was very helpful and supportive.
Happy with everything.
Thank you, everybody.

Reply from Jeena Jerry, Manager at Richmond Court Nursing Home

Hi Amanda, thank you for your kind words, and we are pleased to hear that you had a good service from us. I will pass this message on to all my staff.


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Review from A H (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and are aware of the needs both of residents and relatives. The residents are treated calmly and with dignity. Staff make sure the residents are comfortable and are very sympathetic to them and their relatives. Staff keep relatives informed by phone/email.

Reply from Aneesh Thomas, Operations Manager at Richmond Court Nursing Home

Thank you for your time to write some kind words about the service. We are very glad to hear that you are happy with the service.


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Review from Carrie F (Niece of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring, always made sure my aunt has what she needs and they will always check on her well-being, making sure she is okay in herself. At mealtimes, they will always assist her with feeding. I also feel that is excellent how they treat her so nicely. The staff are all amazing but I
would like to give a special mention to the staff nurse who always goes out of her way to attend to Aunty.

Reply from Aneesh Thomas, Operations Manager at Richmond Court Nursing Home

Thank you, Carrie, for your kind words. We are glad to hear that you are happy with the service your aunty receives at Richmond Court.


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Review from Julie P (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was in this care home for 2 and a half years she had dementia. We were all worried about how she would be as she was always a person who loved her home and family so we really didn’t think she would settle but we shouldn’t of worried. She loved it and soon felt at home and found an extra family
(the staff). They treated her so good nothing, was too much trouble for them and to be honest she could be trying at times, but they never ever lost patience with her. They are amazing, not only to Mom but to us all too. Always had time to talk and help us understand what was happening at every stage of her illness.
Sadly she passed away in June this year and the end-of-life care she received from there was second to none. They really are amazing and go above and beyond and do way more than they are paid for it. Definitely could do with some money spent on the building but the care that’s received you wouldn’t get anywhere else. We will always be so grateful to them all. Thank you.

Reply from Aneesh Thomas, Operations Manager at Richmond Court Nursing Home

Hi Julie,
thank you for your time to complete the review and your kind words. We are very glad to hear that you were happy with the service. We are continually working to enhance the décor of the building. I will pass your kind words to our staff.


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Review from Angela D (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. The place is clean everyone there has a caring attitude. No complaints at all. The rooms were clean. Happy with physio input. Choice of food was good. The nursing care was excellent and everyone was approachable.

Reply from Natalie Newell, Manager at Richmond Court Nursing Home

Thank you for your kind words. I am very pleased that you are happy with our service.


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Review from J C (Wife of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after very well by all the hardworking staff in Richmond Court Nursing Home. He is very safe and the care staff do everything to ensure he is well-fed and happy. He takes part in activities and seems to enjoy them.

Reply from Natalie Newell, Manager at Richmond Court Nursing Home

Thank you very much for your kind words and your positive review.


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Review from Leslie W (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring always welcoming to visitors, very efficient, and always call me if there is anything I need to know. Mom has been here for over 2 years and is well cared for and is in good health.

Reply from Natalie Newell, Manager at Richmond Court Nursing Home

Thank you for your review and for your kind words.


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Review from Stephen B (Son of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were caring towards me on my visit, as was the care for my mother. Everything was clean although dated, the only thing I would say would be a TV/Radio in the room as when the door is closed it seems very isolated.

Reply from Natalie Newell, Manager at Richmond Court Nursing Home

Thank you for your review. When the residents are admitted to the home they can either have a tv or radio. If a tv or radio is not available, the family are welcome to bring in their own tv or radio. The activities coordinator also carries out one to one activities every day and families are also able to have skype/video calls.


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Review from Vince T (Nephew of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Richmond Court enough since my aunt has been there she has come on leaps and bounds from her previous bad experience at a independent living facility, all the staff that work there are wonderful, and take their time to make sure everyone is treated with the upper most respect and
dignity. We constantly receive photos or videos or video calls on a regular basis of the fun and interactive activities that all the residents are enjoying themselves you can see the wonderful smiles on everyone's faces.
With communication, there has never been an issue between ourselves and Richmond Court the phone is always answered within a few rings or we can contact them via WhatsApp or Facebook as well.

Reply from Natalie Newell, Manager at Richmond Court Nursing Home

Thank you so much for your very kind words, I am very happy that you are pleased with our service.


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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Richmond Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Richmond Court Nursing Home is calculated as follows: ( (73 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 131 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Court Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Natalie

Natalie Newell

Job Title: Home Manager

Joined: 2019

Hello my name is Natalie Newell and I am the registered Manager at Richmond Court Nursing Home.
I began my career in the industry by working my way up from Care Assistant to completing my Degree in Adult Nursing. Since qualifying I have worked initially in NHS, however I found passion for Elderly Care and I has worked for over 10 years, focusing in the Care Home Sector, where I gained My NVQ Level 5 in Leadership and Management. I strives to make sure that all residents live as fulfilling a life as possible. I started working at Richmond court in 2019 as the Clinical lead/Deputy Manager and I became the Registered Manager in September 2020.


Judith

Judith Baker

Job Title: Staff Nurse

Joined: 2020

Hi, my name is Judy and I am one of the staff nurses at Richmond Court.
I enjoy looking after the residents and supporting all of their needs.
I am also the dignity champion here at Richmond.
I have also completed an end of life champion award which has made dealing with the poorly residents and offering support to the families helpful.


Bimla

Bimla Kumari

Job Title: Senior carer

Joined: 1998

I have worked at Richmond court for over 30 years as a care assistant, I then worked my way up to a senior carer.
I enjoy my job and I love supporting and mentoring the junior staff.
The thing I like most about my job is working with the residents and making sure that they are happy.


Victoria

Victoria Greenaway

Job Title: Activities coordinator

Joined: 2020

I have worked at Richmond Court for almost 2 years. I enjoy working with the residents and communicating with all of the families. I also enjoy arranging parties for the residents and also taking pictures of all the fun activities we do together.


Frequently Asked Questions about Richmond Court Nursing Home

What types of Care is Richmond Court Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Court Nursing Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Richmond Court Nursing Home have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Richmond Court Nursing Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Richmond Court Nursing Home to the centre of West Bromwich?

0.7 mile(s) as the crow flies, distance by road may be significantly further.