Warrens Hall Care Home, situated in a pretty residential area in Tividale, close to Dudley, provides personalised nursing care to older people.
Every member of the team at Warrens Hall, from the home manager to the kitchen team, is on hand to offer residents the highest quality support. They get to know each person individually, allowing them to design a lifestyle that caters for their care needs whilst also promoting their hobbies and interests.
In addition to the range of activities available, residents also have the opportunity to take an active role in the Tividale community, ensuring they feel a connection to the place they live.
Warrens Hall has been designed to offer a space where residents feel truly relaxed and at home. From the comfortable sitting rooms to the spacious dining rooms, there is always a spot for residents to wind down or enjoy socialising with friends and family.
Warrens Hall Care Home has a Review Score of 9.3 (9.263) out of 10, based on 7 reviews in the last 2 years. Over all time Warrens Hall Care Home has 67 reviews.
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Review from B P (Son-in-law of Resident) published on 9 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Overall good but needs some updating of the premises. Care is very good.
Reply from Amrit Sumal, Director at Warrens Hall Care Home
Thank you very much for your review. We accept your comments about the premises and under our new leadership we already have plans submitted for a complete redesign of the home. As soon as we can, we shall consult with our stakeholders about these exciting new plans.
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Review from A B (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My initial contact with the receptionist, she was an excellent confidant. My dad was to be admitted and I was exhausted. She eliminated all my woes and made me feel important and cared for. Then on admission, everything was dealt with respectfully and professionally. His needs were collated and put
in place swiftly. Communication was and still is exceptional. I feel my father is in good hands and I can now relax. Thank you!
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Review from Mark S (Son of Resident) published on 2 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The staff at Warrens Hall Care Home were friendly, caring and compassionate, always had time to talk to you and relay any information they had. My dad was only in the home for two weeks but the care he received was second to none.
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Review from Andrea S (Niece of Resident) published on 5 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Overall good, staff friendly and approachable. Rooms could be laid out better. I think residents should be encouraged to stay in the lounge longer in the afternoon rather than going to bed. Activities great.
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Review from Cindy M (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The staff are amazing, the care provided to Nan as well as to us during her short stay was exceptional. Nan certainly died with dignity. We cannot be more grateful to all the staff in Warrens Hall for their care and compassion.
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Review from L T (Daughter of Resident) published on 9 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
After a traumatic admission in hospital the staff have nursed my mom back to full health.
The staff make sure that every resident is well cared for, my mom feels very happy and content.
And the food is fabulous.
Thank you.
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Review from Louise R (Next of Kin) published on 12 June 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My father was in the care of Warrens Hall Care Home for six months before he passed away. The care he received during his time here was second to none. The staff were kind, caring and understanding to his needs and mood swings (as some days he was a pain). Not only did they look after my dad but also
myself and my mum. Nothing was too much of a problem for them and they always checked on us or brought us a drink and food, especially towards the end when we spent longer there.
The nurses were amazing and made sure Dad was comfortable.
I couldn’t have asked for better care for my dad. Thank you from the bottom of my heart.
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Review from Elizabeth S (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My dad gets fantastic care. He is always happy with his food and the treatment from the staff. The staff are friendly and caring and create fun activities for the residents to enjoy. We have peace of mind that our dad is in safe hands and gets the care and attention he needs. Thank you so much for everything
you do for him.
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Review from Peter B (Son-in-law of Resident) published on 13 September 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care home.
Friendly and clean.
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Review from G C (Resident) assisted by family/friend published on 5 September 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Only been here a couple of weeks, but so far the staff have helped me settle in and made me welcome.
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Review from S W (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Lovely carers and lovely rooms. Mom and I are both pleased with this placement.
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Review from Kerry M (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My dad has only been here for a few days but so far we cannot complain about anything. He receives excellent care, the staff are very friendly and helpful and the food is good.
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Review from Elaine O (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Very pleased with my mom's care. The staff are very helpful. She seems very happy.
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Review from Richard M (Respite Resident) assisted by family/friend published on 15 June 2022
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Overall ExperienceOverall Experience4.0 out of 5
A comfortable, friendly place. All the staff were helpful and did everything to make you feel at ease. Good choice of food and varieties. No activities that were included during the stay - but that could be because it was only two weeks.
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Review from Pamela J (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Happy with the care that my dad is given and the staff keep me informed.
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Review from Sarah B (Respite Resident) published on 29 March 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Warrens Hall is very good, my stay here has been lovely and I have been very happy. Being able to socialise and make friends has made my stay even better. When I first came to the home I was unwell and very anxious, however, my stay here and the care I have received has been excellent and enabled me
to go home independently. A massive thank you to everyone.
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Review from Jacky P (Daughter-in-law of Resident) published on 22 November 2021
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Overall ExperienceOverall Experience4.0 out of 5
Staff are very helpful when speaking with them and they will direct me to the right department needed. The care staff are very good with my mam. The bedroom wall's paintwork is in need of redecoration.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Warrens Hall Care Home
Thank you for your review and kind words. The home is having a refurbishment at the end of January 2022, however, in the meantime, we have a new Maintenance Operative in post and he has already made a start on the residents’ bedrooms. We hope that you will see an improvement over the coming months.
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Review from H E (Daughter of Resident) published on 18 November 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Great care home, lots of love, care and support for the residents.
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Review from Leslie S (Resident) published on 13 October 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent carers.
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Review from Claire D (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father is in the best hands living at Warrens Hall. He is really happy which make all his family happy. Today we have had tea and cake in the courtyard organised by the Wellbeing Advisors and it was amazing. All the time and effort they both put in really keeps my dad entertained. They're a credit
to your company. All the staff are brilliant and treat my dad with the respect he deserves. All in all, 5 stars goes to all staff!
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Current Review Score: 9.3 (9.263)
Overview of Review Score
The Review Score of 9.3 (9.263) out of 10 for Warrens Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Warrens Hall Care Home is calculated as follows:
(
(60 Excellents x 5)
+
(15 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 80 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Warrens Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Lavinia Tudora, Home Manager at Warrens Hall, Oldbury:
“Kind care to me means providing holistic care to every individual who needs it, in a caring and understanding manner.”
As a Registered Nurse, Lavinia has gained a wealth of experience in providing care and nursing support with empathy and compassion, to enrich people’s lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
If you would like to find out more about Warrens Hall care home, Lavinia would be delighted to have an informal discussion with you to answer any questions and provide further information.
Theresa Billingham
Job Title: Care Assistant
Care Assistant
Jemma Jones
Job Title: Receptionist
Receptionist
Kerry Wild
Job Title: Activities Coordinator
Activities Coordinator
Frequently Asked Questions about Warrens Hall Care Home
What types of Care is Warrens Hall Care Home registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Warrens Hall Care Home provide?
Palliative Care & End of Life Care are other types of care provided.
How many Rooms does Warrens Hall Care Home have?
There are 40 Single Rooms.
What are the Facilities & Services at Warrens Hall Care Home?
Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Warrens Hall Care Home to the centre of Oldbury?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
