Warrens Hall Care Home, situated in a pretty residential area in Tividale, close to Dudley, provides personalised nursing care to older people.
Every member of the team at Warrens Hall, from the home manager to the kitchen team, is on hand to offer residents the highest quality support. They get to know each person individually, allowing them to design a lifestyle that caters for their care needs whilst also promoting their hobbies and interests.
In addition to the range of activities available, residents also have the opportunity to take an active role in the Tividale community, ensuring they feel a connection to the place they live.
Warrens Hall has been designed to offer a space where residents feel truly relaxed and at home. From the comfortable sitting rooms to the spacious dining rooms, there is always a spot for residents to wind down or enjoy socialising with friends and family.
Warrens Hall Care Home has a Review Score of 9.3 (9.263) out of 10, based on 7 reviews in the last 2 years. Over all time Warrens Hall Care Home has 67 reviews.
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Review from Christine S (Friend of Resident) published on 8 July 2021
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Overall ExperienceOverall Experience4.0 out of 5
My friend has been a resident of Warrens Hall for three years. My observation was of friendly caring staff making relationships with the residents. Before lockdown there were a variety of activities and visiting entertainers. I only heard positive comments about the food. The location has very attractive
views over countryside to the rear of the car park. The interior is spacious clean and welcoming.
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Review from Susan S (Daughter of Resident) published on 23 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
I have found the staff very helpful, especially during the lockdown. I phoned every day to see how my mom was and they always took the time to speak to me.
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Review from J B (Daughter of Resident) published on 21 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
Mom moved here in March after a long hospital stay although mom took a while to settle staff assure us that she is happy. She joins in activities on offer and are always happy (within guidelines) for family to visit. Mom loves all the people who help care for her.
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Review from Tracey H (Daughter of Resident) published on 20 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
Mom is well looked after.
She is cared for twenty-four hours a day, nothing is too much trouble for staff.
Mom is 100% safe.
Puts ours and family feelings first where Mom is concerned.
The staff put our minds at rest when phoning about Mom.
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Review from A G (Daughter of Resident) published on 13 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
Only been in the home for 2 weeks and this has been spent in isolation due to the coronavirus, however, the staff and home have all been fantastic and supportive, nothing is too much trouble, extremely attentive and friendly. The food has been varied and enjoyable, very fresh. I cannot fault the home
and staff.
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Review from Diane H (Daughter of Resident) published on 20 January 2021
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Overall ExperienceOverall Experience5.0 out of 5
Warrens Hall is a lovely home, friendly, helpful staff. Mum, unfortunately, passed away here but I'm glad that the home was so nice that at least she passed away so peacefully and cared for.
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Review from A C (Son of Resident) published on 13 January 2021
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Overall ExperienceOverall Experience5.0 out of 5
It is reassuring and comforting to know that my father is being cared for so well and so competently. My father loves it here! The staff have always been accommodating and open. Any questions we had regarding my father's care were answered openly, promptly and honestly.
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Review from I B (Son of Resident) published on 10 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
I would like to thank the staff for all their hard work and understanding at this difficult time. They have been wonderful looking after mom and caring for her for over 10 years. Your kind care will be remembered for a long time. Thank you.
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Review from Carole P (Niece of Resident) published on 7 October 2020
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Overall ExperienceOverall Experience5.0 out of 5
The level of care, consideration, empathy, helpfulness and friendliness of ALL staff is remarkable.
We have seen my aunt improve and settle in at the home, we feel it was brought about by the high level of care given to her, especially during Covid.
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Review from J S (Son of Resident) published on 12 March 2020
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Overall ExperienceOverall Experience4.0 out of 5
During the time my mother was at Warrens Hall (12 months), she was very well cared for. We were able to interact with everyone on an equal level. The management always sought ways to provide for my mothers complex needs. The staff showed great care and empathy for my mother, but also for ourselves in
our weekly visits.
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Review from Christine W (Daughter of Resident) published on 25 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
My sister and I cannot praise this care home enough for the way they looked after our father. All the staff were excellent, caring, professional and very helpful. They treated us with dignity and respect.
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Review from Keith A (Son of Resident) published on 10 January 2020
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Overall ExperienceOverall Experience5.0 out of 5
My mother was a resident from May 2018 up to the time she passed away on Sunday 5th January 2020. During her stay, she received first-class care from the nurses/carers and all members of staff associated with the care home. The last few weeks of her life her health deteriorated, however, all staff were
excellent and extremely supportive and went out of their way to ensure she was comfortable until she passed away.
The family would like to thank everyone at the home for all their help and support.
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Review from Jill J (Daughter of Resident) published on 7 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
Warrens Hall gave my Mum the care and dignity second to none. Staff are amazing. As a family, they gave us the peace of mind that Mum had first-class care and love, which she deserved in her last months of life. The activities for residents were great and ensured that they engaged with everyone. Thank
you.
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Review from T F (Nephew of Resident) published on 1 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
An excellent caring care home. The staff on all fronts were superb. They went out of their way to make my aunts remaining days as comfortable as possible. Thank you.
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Review from J L (Sister-in-law of Resident) published on 25 July 2019
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Overall ExperienceOverall Experience4.0 out of 5
Management and staff excellent - 4 stars.
I could recommend this home to anyone, keep up the good work.
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Review from Eileen H (Wife of Resident) published on 25 July 2019
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Overall ExperienceOverall Experience4.0 out of 5
Sometimes pads are not changed when necessary.
Reply from Claire Hurworth, Care Line Manager at Warrens Hall Care Home
Thank you for your feedback and for meeting with me on 12 July. I understand from our meeting that the issues regarding pads not being changed when necessary had only happened on one occasion last month. Again I apologise for the distress caused to you and your husband and reiterate that it will not happen again.
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Review from Jenny N (Daughter of Resident) published on 10 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
Thank you so much for all of the care my Mum received. She was so happy here and her time there was a very positive experience. The communication we had from staff was also excellent. She was very comfortable and at peace here. Thank you.
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Review from Kellie H (Daughter of Resident) published on 14 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
My father has been in Warrens Hall Nursing Home nearly 10 years. The staff are friendly and he has made this his home. After losing my Mom in 2016, it was reassuring to know he was in safe hands and the pressure was taken off me while dealing with a young family.
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Review from Jillian J (Daughter of Resident) published on 28 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
We would like to thank management and staff in the care that they provide for our Mum. It was an extremely traumatic time for us when your loved one needs to go into a nursing home.
Warrens Hall has made this so much easier. Mum has the best care emotionally and physically. Staff are attentive to her
every need. They are compassionate, fun and treat her with dignity. They are part of the family. As a family, we are eternally in your debt. As we have told you, we feel we have won the lottery in Mum being able to stay at Warrens Hall.
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Review from Nick M (Grandson of Resident) published on 13 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
Carers, nurses and staff are always helpful to my nan.
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Current Review Score: 9.3 (9.263)
Overview of Review Score
The Review Score of 9.3 (9.263) out of 10 for Warrens Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Warrens Hall Care Home is calculated as follows:
(
(60 Excellents x 5)
+
(15 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 80 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Warrens Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Lavinia Tudora, Home Manager at Warrens Hall, Oldbury:
“Kind care to me means providing holistic care to every individual who needs it, in a caring and understanding manner.”
As a Registered Nurse, Lavinia has gained a wealth of experience in providing care and nursing support with empathy and compassion, to enrich people’s lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
If you would like to find out more about Warrens Hall care home, Lavinia would be delighted to have an informal discussion with you to answer any questions and provide further information.
