Warrens Hall Care Home, situated in a pretty residential area in Tividale, close to Dudley, provides personalised nursing care to older people.
Every member of the team at Warrens Hall, from the home manager to the kitchen team, is on hand to offer residents the highest quality support. They get to know each person individually, allowing them to design a lifestyle that caters for their care needs whilst also promoting their hobbies and interests.
In addition to the range of activities available, residents also have the opportunity to take an active role in the Tividale community, ensuring they feel a connection to the place they live.
Warrens Hall has been designed to offer a space where residents feel truly relaxed and at home. From the comfortable sitting rooms to the spacious dining rooms, there is always a spot for residents to wind down or enjoy socialising with friends and family.
Warrens Hall Care Home has a Review Score of 9.3 (9.263) out of 10, based on 7 reviews in the last 2 years. Over all time Warrens Hall Care Home has 67 reviews.
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Review from Hazel S (Niece of Resident) published on 30 January 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My Uncle was admitted to Warrens Hall with palliative care because of a terminal illness. He has always been treated by the staff in a friendly and caring way, even though at times he was difficult to deal with. His room was clean, adequate with modern furniture and spacious en-suite. He was usually
given a choice of foods according to his needs. During the last week of his life, the staff were exceptionally kind to him and his visitors. I can't speak highly enough of the home.
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Review from Robert W (Son of Resident) published on 18 January 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I and my entire family have nothing but praise and overwhelming thanks for this wonderful care home. My mother became a resident in September 2017 having suffered a fall at home, resulting in a bleed on the brain. We didn't expect our mother to live for too long but thanks to the endearing care, compassion,
love and dedication from all the staff on Clent Wing, we were able to have our beloved mother for a further 16 months. For that fact, we shall be eternally grateful to them all. God bless everyone there.
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Review from Joyce K (Resident) published on 5 November 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Pleasant room and surroundings. I would like the meals to be of a more varied menu. Staff are very good, cheerful and pleasant. I see very little of night staff. Cleaning staff are very good. I would like a couple of afternoon activities during the week. An improvement in my room would be better lighting
and additional electric sockets.
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Review from Lyn H (Niece of Resident) published on 2 November 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My Aunt was in Warrens Hall care home for 2 years. I cannot fault the home in any way. For the last 2 years, my Aunt was very happy here. I never ever saw her in a dirty nightgown. The care was second to none. The staff kept her hair and skin immaculate. Her bedroom was kept so clean. I would and have
recommended this home to some people.
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Review from Anthony S (Son of Resident) published on 22 October 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Warrens Hall was where my father spent his last few months. He was in for palliative care. The management and staff looked after him wonderfully. Their care, kindness and professional approach was excellent. Their communication with me, long distance, was also very good and I knew how my father was
at all times. I knew my father was very happy to be there. I would unreservedly recommend Warrens Hall to any family in the same or similar circumstances.
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Review from Janis W (Daughter of Resident) published on 25 May 2018
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Overall ExperienceOverall Experience5.0 out of 5
My mom was looked after by Warrens Hall for three months, in this time she was looked after so well. She was treated with dignity and understanding, compassion and kindness. Unfortunately, she passed away but she was cared for right up to the end. I thank each and every one of the people at Warrens
Hall for everything you did for my mom. The care that was provided was second to none.
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Review from Melvin B (Son of Resident) published on 13 March 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Nice warm friendly home where the staff look after my mom very well and look after all her needs every day.
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Review from R B (Brother of Resident) published on 5 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Staff are very friendly and appear to be very efficient.
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Review from Jodie C (Granddaughter of Resident) published on 15 December 2017
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Overall ExperienceOverall Experience5.0 out of 5
Grandma looks happy and content after a week of being in the home. Unprompted explained how much she enjoyed and liked the home.
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Review from S P (Nephew of Resident) published on 9 November 2017
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Overall ExperienceOverall Experience4.0 out of 5
My aunt is well cared for in medical-hygiene-welfare. Her condition makes it difficult to entertain but she is appreciative when the staff have personal contact and engage with her. Despite staff being busy, they all appear to be polite and engaging with the residents.
Reply from Jayne Duck, Customer Services Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from C F (Daughter of Resident) published on 26 April 2017
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Overall ExperienceOverall Experience5.0 out of 5
Staff and management are always very pleasant and helpful. Mom says the meals are lovely and nothing is too much trouble for all the staff.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with Warrens Hall Care Home, and their staff. The Bupa Customer Care Team.
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Review from L J (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Unfortunately, my mum passed away on February 26th, 2017 but I would like to say on behalf of myself and all the family we couldn't have experienced better care in mom's final hours. The care and consideration together with all the staff and the carers sympathies were second to none. Mom's passing was
very peaceful, serene and given the help and care of everyone involved couldn't be faulted in any way.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that the home provided both you and your Mum with the support you needed. I will pass on your kind words to the home's manager. The Bupa Customer Care Team.
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Review from S B (Daughter of Resident) published on 5 April 2017
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Overall ExperienceOverall Experience4.0 out of 5
Staff at Warrens Hall Care Home are always friendly and helpful. Sometimes there are not enough staff on duty to meet the needs of the residents but the staff on duty always work as well as able. The home is always clean, comfortable and welcoming. Would not like my loved one to be anywhere other than
this home, as she is content here.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for your lovely review, we really appreciate your feedback. I am so pleased that your loved one is content in Warrens Hall and that you were impressed by the home and their staff. The Bupa Customer Care Team.
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Review from Toni R (Daughter of Resident) published on 3 April 2017
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Overall ExperienceOverall Experience5.0 out of 5
My dad is so happy and relaxed it is always lovely to visit him. The staff are so welcoming and friendly, they are always there to listen and chat when you need them. The manager is friendly and approachable and has a nothing is too much trouble attitude. Dad has problems eating and the catering staff
helped to find him foods that he can swallow. He has been in several respite homes over the years and this is by far the best for him. I would highly recommend this home to anyone and truly can't praise the manager and staff enough
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Review from Philip G (Son-in-law of Resident) published on 27 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
My mother-in-law was sent to Warrens Hall for respite care after leaving hospital and remained there until she passed away. Her care has been excellent, the carers are extremely efficient, cheerful and friendly.
The nurses are dedicated and always do a professional job ensuring all of her medical
needs are attended to.
No one could have done more for my mother-in-law in what was her final year.
Reply from Jamie, National Development Manager at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Thomas H (Resident) assisted by family/friend published on 27 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
My experience couldn't be better, I feel like I'm treated like royalty.
The staff have quickly become extended family and nothing is too much trouble.
Reply from Jamie, National Development Manager at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Sue C (Granddaughter of Resident) published on 27 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
It's the happiest and most settled my granddad has been in a very long time and we know he is in safe hands. Which is a great comfort to us. He struggles with his eating and if left unsupervised would not eat but the staff are fantastic in ensuring my granddad has the right foods, that he can manage
and ensure he is well nourished.
Reply from Jamie, National Development Manager at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Samantha B (Granddaughter of Resident) published on 21 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
Grandad is the happiest I've seen him in a long time. He is so looked after and everyone is amazing with him.
He struggles with his eating and everyone go out of their way to assist him so he doesn't feel out of place.
The home is run brilliantly.
Reply from Tom Meyer, Customer Service Administrator at Warrens Hall Care Home
We're always glad to hear positive reviews of the staff in our homes. Thank you for taking the time to share this review.
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Review from Betty C (Wife of Resident) published on 21 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
As a wife of the resident, I wanted my husband to have the best care possible.
I chose Warrens Hall care Home as I was impressed with the rooms, staff and the care home itself.
Reply from Tom Meyer, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review, we're happy you chose us and it is nice to hear you are impressed with the home.
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Review from Sean K (Son of Resident) published on 24 January 2017
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Overall ExperienceOverall Experience5.0 out of 5
My 93 yr old mother received respite care here from September 2016 to January 2017. I have to say, and I speak for my brother and sister, that the care which our mother received here was second to none! We chose Warrens Hall because of the excellent reviews and when we came for an initial visit, we
found the manager and her team to be very friendly.
Over the 4 months my mother was here, her physical and mental state improved dramatically, making new friends with staff and residents. She was treated with kindness, dignity and understanding which is very evident in the ethos of the place when you walk into it. This is of great credit to the management who have an open door policy and are very approachable. My mum also joined in the activities and loved getting her hair washed and set every week.
I have to say they we are very impressed with the professionalism of all the management, qualified nurses and carers.
My mum is now back home in her assisted living apartment and is doing well. Thankyou!
Reply from Jayne Duck, Customer services administrator at Warrens Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Current Review Score: 9.3 (9.263)
Overview of Review Score
The Review Score of 9.3 (9.263) out of 10 for Warrens Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Warrens Hall Care Home is calculated as follows:
(
(60 Excellents x 5)
+
(15 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 80 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Warrens Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Lavinia Tudora, Home Manager at Warrens Hall, Oldbury:
“Kind care to me means providing holistic care to every individual who needs it, in a caring and understanding manner.”
As a Registered Nurse, Lavinia has gained a wealth of experience in providing care and nursing support with empathy and compassion, to enrich people’s lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
If you would like to find out more about Warrens Hall care home, Lavinia would be delighted to have an informal discussion with you to answer any questions and provide further information.
