Warrens Hall Care Home, situated in a pretty residential area in Tividale, close to Dudley, provides personalised nursing care to older people.
Every member of the team at Warrens Hall, from the home manager to the kitchen team, is on hand to offer residents the highest quality support. They get to know each person individually, allowing them to design a lifestyle that caters for their care needs whilst also promoting their hobbies and interests.
In addition to the range of activities available, residents also have the opportunity to take an active role in the Tividale community, ensuring they feel a connection to the place they live.
Warrens Hall has been designed to offer a space where residents feel truly relaxed and at home. From the comfortable sitting rooms to the spacious dining rooms, there is always a spot for residents to wind down or enjoy socialising with friends and family.
Warrens Hall Care Home has a Review Score of 9.3 (9.263) out of 10, based on 7 reviews in the last 2 years. Over all time Warrens Hall Care Home has 67 reviews.
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Reviewer Connection to Warrens Hall Care Home
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Review from Malcolm B (Son of Resident) published on 11 October 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been in Warrens Hall for 10 weeks after a spell in hospital. It is the best of 6 care homes we visited prior to admission. Our decision to choose Warrens Hall was an excellent one. The home is caring, friendly and warm hearted. Staff are experienced and do a wonderful job. The home is
clean and tidy. Mother's room is spacious and well equipped.
Reply from Rose Pickering, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from A I R (Wife of Resident) published on 25 August 2016
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Overall ExperienceOverall Experience4.0 out of 5
My husband was a resident for 1 week of respite care. He was well cared for, with special reference to his diet which was gluten free, he did, however, find it to be rather bland. The staff without exception were kind and friendly. He was pleased to see the physiotherapist after the first few days.
His clothes were kept clean and tidy. This was the first time he has been anywhere for respite care so I was pleased that he coped well.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Avril W (Daughter of Resident) published on 22 August 2016
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Overall ExperienceOverall Experience5.0 out of 5
My mother was taken from Russell Hall Hospital Dudley on 'end of life' care after leaving Himley Mill nursing home following respite of 13 days. She was diagnosed with kidney failure, chest infection, loss of significant amount of weight and was diagnosed 'Palliative' care. The staff at Warrens Hall
have worked very hard and my mother has now returned to health and is no longer on 'end of life' care and is planning to come home to live with us. The home is first class, the care is excellent, nurses efficient and management are more than helpful. They have become like an extended family. Without question, I would only ever consider my mother respite care at Warrens Hall for any future dates. Thank you for helping mom back to life.
Reply from Jayne Duck, Customer Services Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Maurice (Husband of Resident) published on 4 August 2016
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Overall ExperienceOverall Experience5.0 out of 5
My wife was in care from June 2015 until the 9th November when she died, the care she received from everyone was first class, I cannot fault it. The staff went out of their way to make her last days happy and comfortable. I and my family will always be grateful for the time she spent there and I visit
the home from time to time and am always made very welcome.
Reply from Rachel Elliott, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from A S (Wife of Resident) published on 21 July 2016
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Overall ExperienceOverall Experience5.0 out of 5
My husband has been in Warrens Hall for ten weeks and my son and I are very pleased with his care. Staff are so kind to him. Nothing seems too much trouble for them.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Derek (Wife of Resident) published on 3 May 2016
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Overall ExperienceOverall Experience5.0 out of 5
The staff are so kind and always happy its a pleasure to know all of them. They are gentle with my husband and make sure he is always kept clean and tidy. I feel lucky that he is able to be in this home. He loves his food and is good at eating all of it. I thank everyone for all the help given to him.
That help gives me some peace of mind.
Reply from Lydia Waller, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Maxine M (Daughter of Resident) published on 18 March 2016
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Overall ExperienceOverall Experience5.0 out of 5
Excellent nursing care. My mother has two courses of antibiotics and was unwell. Again the nursing and care she received was first class. The staff are so dedicated totally amazing.
Reply from Rose Pickering, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
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Current Review Score: 9.3 (9.263)
Overview of Review Score
The Review Score of 9.3 (9.263) out of 10 for Warrens Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Warrens Hall Care Home is calculated as follows:
(
(60 Excellents x 5)
+
(15 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 80 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Warrens Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Lavinia Tudora, Home Manager at Warrens Hall, Oldbury:
“Kind care to me means providing holistic care to every individual who needs it, in a caring and understanding manner.”
As a Registered Nurse, Lavinia has gained a wealth of experience in providing care and nursing support with empathy and compassion, to enrich people’s lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
If you would like to find out more about Warrens Hall care home, Lavinia would be delighted to have an informal discussion with you to answer any questions and provide further information.
