Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 136 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided by Waterside Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Fabiana Pereira (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Waterside Care Home Reviews (136)

Total of 136, showing 1-20
9.7

Waterside Care Home has a Review Score of 9.7 (9.665) out of 10, based on 19 reviews in the last 2 years. Over all time Waterside Care Home has 136 reviews.

Overall Experience

  • 91
  • 43
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  • 0

Date Published

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Review from M P (Sister of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with care my sister is receiving at this care home. All the staff are so kind and patient with my sister and with the visitors I have no worries at all. Her meals are always very well presented and she is always very clean.

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Review from M H (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff is very caring and supportive.
Home is clean.
My mom is well looked after.

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Review from L E (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Waterside Care Home staff to be wonderful, they have kept us informed through everything and has been very helpful with every step.

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Review from Denise T (Friend of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit several homes and Waterside Care Home is by far the best I have experienced. The staff work nonstop yet nothing is too much trouble. The staff here could train many homes. The food is excellent and the cleanliness is excellent. Thank you.

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Review from Duncan B (Brother of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all staff, they are kind and caring.

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Review from L B (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate the effort made due to it being Mom and Dad's anniversary, the staff arranged a room with balloons, plates etc. for us to enjoy the day but due to illness family couldn't attend but we would like to thank you for making Dad feel special and all family welcome.

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Review from Joanne R (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent two weeks at Waterside on a respite placement. She came back saying how much she'd enjoyed it and how nice everyone was. (She had not been looking forward to spending time in the home because of a previous experience at a different nursing home where she couldn't cope with the
noise levels.) My experience and that of Mom's visitors was overwhelmingly positive. The staff were first class- friendly, helpful, knowledgeable and efficient. There were lots of activities organised but my mother was able to opt out if she felt tired or if the lounge was too noisy for her. Staff sought and responded to Mom's wishes which was very important to us-I can't thank them enough.

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Review from S A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is happy in the home. She feels well cared for. She feels more contented when she is in the lounge with other people and she goes in most days. The staff are very caring and look after Mom very well, they genuinely care about the residents. The member of staff in admin is also very helpful. It
is a very good home and I am happy with Mom being there and Mom is happy there.

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Review from T P (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved to Waterside in November following a hospital discharge. From day one, home staff were very friendly and professional. Level of care and support very good and Mom is settled and comfortable. Home staff very helpful with ongoing assessments.

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Review from T B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Waterside for about a year. She has settled in really well. I can't fault the care home. Everything Waterside offers is top quality. My mom gets on really well with all members of staff and if any concerns, they are sorted out right away. It gives me peace of mind that she is well
looked after.

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Review from D W (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterside Care Home is a very caring place. The carers are kind and considerate. The atmosphere is warm and welcoming and relatives are able to interact with their family members in private if needed or are welcome to stay in the main lounges. Food is of a very high standard and my dad seems settled
and content.

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Review from S B (Wife of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in here for nearly three weeks and we cannot complain about anything at all, lovely staff and management.

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Review from Karen S (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise and recommend this nursing home highly enough. Unfortunately, my mom’s stay was a brief one (just over 2 days) but absolutely everyone I met treated us with the utmost care and respect. I stayed overnight to sit with my mom and I lost count of the number of times the nurse and care staff
popped in to check on us both. Also, I was provided with a refreshment trolley consisting of sandwiches, biscuits, crisps, tea, coffee and 3 types of fruit juice, I was even offered hot meals. Everyone went above and beyond to make my mom’s final hours as comfortable and stress-free as humanly possible, and for that, I will be eternally grateful. I’d like to thank all the staff at Waterside Nursing Home from the bottom of my heart.

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Review from D L (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Our mum was transferred to Waterside Care Home from hospital for 5 weeks and unfortunately, it was not a pleasant experience for her or ourselves. The staff were very friendly and welcoming. The rooms were adequate and the food was excellent. A tick box record is kept of personal hygiene routines and
although always ticked it was evident that had not been carried out and this was then done by a family member once requested. Normal toileting times were approximately 30 minutes - 60 minutes but very often in excess of this causing mum to become agitated and distressed and resulting in various medical issues which is unacceptable. We witnessed instances of toilet records being falsified which was reported to management at the time. Some members of staff were very caring although unfortunately this could not be said for all. We felt the home was understaffed to fulfil residents' requirements. For these issues, we would not recommend Waterside although we recognise there were some very caring understanding members of staff who were in the job for the right reasons.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver kind care every day to our residents and their families. We are sorry you feel the level of care provided during your Mother’s stay was not to the expected standard. Please be assured we have taken on board your concerns so that we can review those areas highlighted. Thank you for your kind comments about our staff who work hard to provide kind, quality care.


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Review from Nigel B (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mom moved into Waterside Care Home in March. I have been, overall very impressed with the care provided. The large majority of the staff display high professional care. The patience they show is unbelievable and in most cases carry out their work with a smile. They keep me informed of my Mom's
health and are happy to answer any questions.

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Review from M P (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, caring staff. I feel Mom is receiving the care she needs in a safe and welcome environment. Visitors are equally made to feel welcome. Would prefer to have a member of staff present in the lounge at all times but appreciate this may not always be possible due to care needs of residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver kind care every day to our residents and their families and it is pleasing to see you have experienced this on your visits. Please be assured we do take the monitoring of our communal areas seriously. Should you have any concerns, please do liaise with management in the home who will be able to assist you.


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Review from Janice L (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Waterside Care Home straight from hospital. She was poorly, lifeless and sleeping most of the time. She now participates in activities and spends time in the lounge with other residents. The staff have been lovely. It is comforting to know that she is safe, well cared for and doing
much better than she was.

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Review from A L (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a care home. I didn't really know what to expect, but have found Waterside Care Home excellent. Staff are brilliant; so caring and thoughtful to all residents. Staff work very hard but remain pleasant and professional with warmth and care in all their actions. The activities
are fantastic, there's always something to look forward to.

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Review from L R (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, friendly and inviting home that always makes me welcome when visiting my husband. There is a good variety of meals and the staff will always get you a sandwich or something else if there's nothing you like or fancy. The staff treat residents with care and compassion. There are daily activities
and some wonderful outside entertainers that come into the enjoyment of the residents. The only negative at present is the lack of care staff on some days, where with the best will in the world, two staff members can't look after all the residents as they'd like to. Overall one of the better care homes around.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your kind review. At HC-One, we strive to deliver kind care every day to our residents and their families and it’s pleasing to see you have experienced this on your visits. I would like to reassure you that we do recognise that there may be busy periods of the day and we adhere to our safe staffing levels at all times, this is reviewed weekly in line with the needs of our residents. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements and I am therefore very grateful to you for sharing this with us.


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Review from P H (Son of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome from reception and in general staff go about their duties with care and are known by the residents who also warm to them. Meetings around care and food provided are well intended but not always delivered well. There could be a lot more staff could do to encourage residents to have
their nails and hair cut etc. The manager is very approachable and, you can see, has big plans to improve the staff environment and activities for the residents. It is because of this that I would recommend the home.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review. At HC-One, we strive to deliver kind care every day to our residents and their families. I appreciate your feedback around what we can do better and we endeavour to work on these areas. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements.


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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Waterside Care Home is calculated as follows: ( (164 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 224 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Waterside Care Home

What types of Care is Waterside Care Home registered for?

Older Person Care, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterside Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Waterside Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Waterside Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterside Care Home to the centre of Tipton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.