Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 137 Reviews
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.
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Care Provided by Waterside Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Fabiana Pereira (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Waterside Care Home Reviews (137)

Total of 137, showing 41-60
9.7

Waterside Care Home has a Review Score of 9.7 (9.682) out of 10, based on 20 reviews in the last 2 years. Over all time Waterside Care Home has 137 reviews.

Overall Experience

  • 92
  • 43
  • 0
  • 2
  • 0

Date Published

137
7
9
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118

Review from Raymond B (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brother and all family members would like to offer our utmost gratitude to all the staff and management who looked after and cared for our father in his time in Waterside.
Dad passed away on 1st April 2020 with myself and my brother by his side. The management and all the staff have
been magnificent regarding dads needs and wellbeing and being very supportive to us in our time of need.
Thank you all so much, we are missing our father but also missing everyone at Waterside, warmest regards, from all of our family.

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Review from M D (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was taken to Waterside, she was only there for five days before she died, but everyone was so caring and very helpful; also thoughtful. Nothing seemed too much for them to do on the morning she died. The staff also looked after the relatives that were there - thank you.

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Review from T H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for my mom is good, and she is always clean and tidy. Well cared for, she is cared for in bed mostly but does come out occasionally when well enough to do so.

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Review from Marilyn O (Daughter-in-law of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family would like to express our gratitude to Waterside staff during our relative's time with you. Your care and compassion have been second to none. We found that everything we asked of you was always promptly dealt with. Waterside staff work so very hard and really care about their service users.
A big thank you for all your care and understanding for not only the service user but also us anxious relatives.

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Review from N S (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Got my mom into here following the death of my dad, on recommendation from the next-door neighbour. Really pleased with my choice, lovely location by the side of the canale. Staff and management are really kind and helpful, and I can rest assured that my mom is being well cared for.

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Review from L J (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home, staff are lovely and very caring. Nothing is too much trouble. My Grandad is well looked after. If the staff have any concerns they always ring me and call the doctor if needed. My grandad is happy here.

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Review from Steven S (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful. The home is always clean and tidy. It really is a joy to know my mother is well looked after.

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Review from Joyce B (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting every 4-6 weeks. My friend and all the residents I have met or observed would appear to be happy and well cared for. My friend is treated by staff with respect and encouraged to sit in an especially comfortable chair in the lounge is she is well enough rather than being in bed all the time.
The recent Morris dancing display, also in the lounge by visiting artists was very enjoyable and I notice there are many interesting activities throughout the year. I myself, as a visitor, have always been made very welcome.

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Review from Damien F (Relative of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Waterside on two occasions. The resident in question seems very content and happy on both visits. Staff have been selfless, caring and overall willing to go the extra mile.
Keep up the good work guys.

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Review from Sue M (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom's home has been in Waterside for the last 12 months. She is looked after extremely well with all aspects of care.
A lot of thought goes into the activities made available and we have many photos of mum enjoying these. The home manager and the staff go the extra mile when it comes to making family
welcome.

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Review from Andrea H (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Waterside for end of life care, this was a stressful time for family but an even more difficult time for my mother as she knew the end days were coming closer. The whole team of staff at the home were so kind, caring, supportive of us all. Moms final 3 weeks were made comfortable and
she had tender care, she was pain and anxiety free. The environment provided to mom and family was amazing, giving us privacy whilst also giving support, we cannot thank this home and its staff enough.

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Review from K P (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place and attention to detail. Very happy with staff and management support for the short time my dad has been a resident. Many thanks.

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Review from Yvonne S (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall this is a wonderful home. The staff are kind and caring. Any complaints or worries are dealt with swiftly.

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Review from Sharon G (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has recently arrived to live at Waterside. My family and I are very impressed, staff are very welcoming and friendly, we were made welcome from day one. My mom has settled very easily and already has friends. The activities are very good and cater for all capabilities.

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Review from M B (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Do not have any big problems with home conditions or attitude or work ethic of the staff.

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Review from A C (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You can put your trust in the care at Waterside. Carers take good care of the lady's here at Waterside. The carers are Angels, friendly and helpful.

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Review from Jan B (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been at Waterside since July 2018. She is very comfortable and well looked after by the staff. Activities are excellent and varied and management very approachable. When I leave Mom I am always happy knowing that she is in a safe environment and well cared for which means so much.

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Review from Pam P (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant, helpful and polite.

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Review from P W (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and care workers.

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Review from Karen J (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came in October 2018, she had a grade 4 compression sore and was very poorly medically and confused mentally.
Mom has received amazing care, her sore is slowly healing, progress is very positive and she is monitored daily and given the equipment she needs to recover.
She has well-balanced meals
which mom loves and have helped her also to grow in strength. I am always able to get an update on mom's progress without making an appointment. Staff always make time to see me.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Waterside Care Home is calculated as follows: ( (176 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 236 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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