Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 136 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided by Waterside Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Fabiana Pereira (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Waterside Care Home Reviews (136)

Total of 136, showing 61-80
9.7

Waterside Care Home has a Review Score of 9.7 (9.665) out of 10, based on 19 reviews in the last 2 years. Over all time Waterside Care Home has 136 reviews.

Overall Experience

  • 91
  • 43
  • 0
  • 2
  • 0

Date Published

136
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117

Review from Sandra W (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad received end of life care and was treated with tolerance, dignity and respect by all members of staff. Management made a point of meeting us. Rooms are being constantly cleaned. Food menu caters for all and is varied and of good quality. Staff are always helpful despite being really busy and nurses
always available for questions. Would recommend this home to other people in the same position.

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Review from Steph L (Niece of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received excellent care. She prefers her own company but June has managed to bring her out of her shell and get involved which had improved her standard of living enormously. June works hard considering she is spread between 60 service users. I can not fault the care.

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Review from B P (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family would like to show our appreciation to the General Manager.
She always acknowledges us by name, with a warm and welcoming smile, comes into the lounge and greets all residents including my mom in a way she understands. Her greatest attribute is she sees the positive in people. Excellent
people skills.

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Review from Philip R (Grandson of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting by canal. Clean and well-maintained manager engaged with me and my grandmother from the start and took a real interest. Care and nursing staff happy to help. Grandmother has been receiving respite care. We have had experience of other home and this one is a breath of fresh air. Well done.

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Review from Heather D (Great-Niece of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my great aunt is now in this home. She has settled in well and every time I have visited, it has been clean and all staff are very friendly and welcoming. My great aunt seems to be very happy here and is looking much better now. Thank you.

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Review from C E (Wife of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Waterside was a real surprise to me. It is welcoming and comfortable in every aspect. The standard of cleanliness is excellent as is the standard of care. All of the staff work as a team and that is very noticeable. The food is well presented and satisfying. I can find no fault at all!

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Review from Patricia M (Sister of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came in following a period of not eating and was very frail and underweight. The excellent food offered with staff encouragement has meant that she has gained weight and is in a much better state of health. She has been happy here but wishes to return home, but wouldn't be able to do this
without the excellent care she has received. Her stay has taken a huge amount of stress off me and the staff have been kind, helpful and friendly to me.

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Review from B W (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt relaxed. I was looked after good. Very pleasant, Kept very clean.

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Review from Mary W (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic.

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Review from Y G (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came to Waterside for intermediate care. The staff were very welcoming and caring from the start. There is an excellent standard of care and consistency in carers here. Mom is blind and her health and mood have deteriorated rapidly, the staff have been very supportive to Mom and all the family,
and we are assured of her safety.

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Review from Andrew D (Respite Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here quite ill. I did not eat or drink. With kindness, care, good food etc I have put on weight and found a reason to get well again. I shall miss them all when I leave and then hopefully return to say 'Hello' I have a heart condition plus osteoporosis which has left me with no right hip and
my thigh was broken. I would never be frightened to return but hope it will not be necessary.

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Review from Derek J (Son of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Complete satisfaction and pleased with everything.

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Review from Betty A (Respite Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very considerate and caring. Could not have been looked after better anywhere.

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Review from Mary D (Friend of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in every respect. Cuisine wonderful, always varied at every meal. Hygiene throughout the building first class. Every comfort and personal hygiene attended to and would not hesitate to recommend this 'home' throughout England.

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Review from Carol B (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff on all levels.
Very welcoming.
Very homely.
Treat people with respect/dignity.
Nothing is too much trouble.
My comments are based on a couple of weeks and very satisfied so far.

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Review from Deb W (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of a care home and we are really impressed. Although my mam was in Waterside for a short period, the care she received was excellent. All staff went out of their way to make her feel comfortable, at ease and safe. They constantly monitored her and kept us informed of how
she was doing at each visit. I would not hesitate to recommend Waterside based on our experience. Many thanks to you all!

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Review from Sandra W (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming I would like to say how enjoyable it is to walk into such a friendly place. The care and support my mom has had shows in her face and body language. Encouragement to go out of her room is appreciated. Staff make my mom and us as a family belong. Standard, support staff, food, activities
all excellent.

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Review from Jacqueline J (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom been a resident since November 2017 she has advanced dementia is registered severely sight impaired/blind and is bedridden. I have found all the staff to be caring, patient and attentive. Although mom is bedridden, whenever they can, the staff will take the time to move her into a wheelchair
and take her to the garden to top the day room to take part in the activities. This is much appreciated.
Mom's behaviour can be challenging at time but the staff deal with her with respect and sensitivity. Any health needs are addressed immediately, in my opinion, she is receiving the best care I could wish for.

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Review from Sheila P (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been very pleased with the care dad has had and helping him to eat.
The staff have been very caring and helpful when we have asked about dad.

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Review from Christine B (Respite Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent 2 weeks at Waterside from 23rd December to 4th January. I convalesced and had excellent treatment.
The staff were very good and enabled me to get better.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Waterside Care Home is calculated as follows: ( (164 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 224 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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